Customer experiences with service quality are mixed, with some praising friendly and attentive staff while others report rude behavior and long wait times.
Food Quality
Food quality is inconsistent, with some customers enjoying their meals while others complain about cold or poorly prepared items.
Speed of Service
Many reviews highlight slow service, particularly in the drive-thru, with long wait times reported even when the restaurant is not busy.
Staff Attitude
While some staff members are noted for their friendliness and helpfulness, others have been described as rude or unprofessional, impacting the overall customer experience.
RM
Rob Melenchuk
Dec 21, 2025
2.0
The Case of the Missing Ketchup and the Mystical Watered-Down Pop
So, picture this: I roll up to the Dairy Queen in Rimbey, Alberta, craving a simple burger, fries, and a drink. It’s not rocket science, right? Well, after a slightly longer wait than expected (no biggie, maybe they were crafting my meal with extra love), I get to the window. I ask the lady, “Hey, is there ketchup in the bag?” She looks me dead in the eyes, like she’s swearing an oath, and says, “Yes, there is.” I trusted her. I believed in the ketchup promise.
Spoiler alert: There was no ketchup. None. Nada. I had to do the walk of condiment shame into the restaurant to retrieve the sacred tomato sauce myself. Meanwhile, the drink tasted like it had been through a water balloon fight and lost. It was like someone took pop and said, “Let’s see how much water we can add before this tastes like a childhood prank.”
And the real kicker? By the time I finally got the ketchup, I was so annoyed I didn’t even use it. The ketchup survived. My trust did not.
So here’s the deal: Dear Dairy Queen, please equip your staff with ketchup-detecting goggles or just double-check the bag. And maybe taste the pop before serving it so it doesn’t taste like a prank in a cup. Thanks for coming to my ketchup-less TED Talk.
AS
ARSHDEEP SINGH
Dec 14, 2025
5.0
I ordered a crispy chicken sandwich today, a big thanks to Simran for making it out so perfect! It was too good. Highly recommended.
MP
Madi P
Dec 11, 2025
1.0
The 2 ladies in the drive thru were EXTREMELY pushy to get a review. And we hadn’t even eaten anything. They made my bf very uncomfortable, and just sat there staring at him telling him he had to review. So here is your review - and going off the other ones here, you are obviously doing something wrong at this location.
AS
Active Driving School
Dec 9, 2025
5.0
Hi my name is Ajay we went to DQ on Saturday evening on December 6th we offered drive through the girl servers us so nice and very friendly, polite very kind that’s the Indian girl evening time she’s very hardworking girl if I have 100 stars I will give her.
Thanks
JC
Jerusalem Cooper
Dec 5, 2025
5.0
The staff are great people. Theyre always working so hard, yet somehow manage to keep a smile on their faces and make people feel welcome
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Rimbey?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Where is Dairy Queen Grill & Chill located in Rimbey?
It is located at 5221 43rd Street, Rimbey, Alberta, T0C 2J0, Canada.
What types of food and treats can I expect to find at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and more.
Does Dairy Queen Grill & Chill offer family-friendly amenities?
Yes, they provide booster seats, high chairs, outdoor seating, restrooms, wheelchair accessibility, free WiFi, drive-thru service, and are welcoming to families and children.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can place an order for pickup via their online ordering system at https://www.dairyqueen.com/en-ca/order/pickup/n/27493/.
Does Dairy Queen Grill & Chill have any special app offers?
Yes, by downloading the Dairy Queen app, customers can access exclusive deals and mobile ordering rewards.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, outdoor seating is available for customers who wish to dine outside.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include A&W Canada and Freshslice Pizza for additional dining options, Canalta Hotel Rimbey for accommodation, and Rimbey Gymnastics Club if you're interested in sports and fitness.
Are there convenient fuel stations near Dairy Queen Grill & Chill?
Yes, there are several nearby fuel stations such as UFA Petroleum - Rimbey, Rimbey UFA Petroleum Agency & Cardlock, and GLDC Gas Co-op, which can be convenient if you need to refuel before or after your visit.
Can visiting customers also access automotive services near Dairy Queen Grill & Chill?
Definitely, automotive services nearby include Centerline Auto Service for repairs, Pitstop Parts & Performance for performance parts, and Buist Motor Products Ltd. for automotive sales and accessories.