Customer experiences with service are mixed; while some praised the friendly and attentive staff, others reported slow service and rude behavior from certain employees.
Food Quality
Food quality received varied feedback; many enjoyed the burgers and desserts, but there were complaints about soggy buns and incorrect orders.
Cleanliness
The cleanliness of the location was noted positively by some, while others reported unsanitary conditions and a lack of clean tables.
Order Accuracy
Numerous customers expressed frustration with incorrect orders and issues with drive-thru service, indicating a need for improvement in order accuracy.
Overall Experience
While some customers had great experiences and recommended the location, others had negative experiences and stated they would not return.
JB
Jashan Batth
4 days ago
1.0
Recently i have visited dairy queen and i have ordered 2 ice creams. Genuinely its worst experience coz the staff member name is komal she is very rude she took my order in a unfriendly way. I don’t know why she talk to me very rude and she did misbehave with me. I can only recommend to others people don’t vist this Dairy Queen 🙏
AM
Alex Moore
Nov 14, 2025
1.0
Insanely slow, I waited 20 minutes for a poutine and I was the only one on the drive though
RB
Royce Bradford
Nov 12, 2025
1.0
The absolute worst. If you are into long waits, incorrect orders, and cold food..welcome in. This place has it all.
AS
avreen sarao
Nov 1, 2025
5.0
Great service by mehak, always smiling and willing to helpful in decided menu last time she recommend me parfait which she made and it is up to taste and quality is remarkable great great service Mehak
JL
Jason Longpre
Oct 31, 2025
1.0
Unbelievably slow. Staff doesn't seem to have any urgency unless it's to have a rest or take a break. It was disturbing how hard they worked to avoid doing their jobs. Over 25 mins to get 2 burgers and a blizzard. Took over 5 mins to even be served. In the time I was in the store they served 2 cars in the drive thru and 3 people, myself included in the store.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Rimbey?
Dairy Queen Grill & Chill is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:00 AM to 11:00 PM on Friday and Saturday.
Where is Dairy Queen Grill & Chill located in Rimbey?
It is located at 5221 43rd Street, Rimbey, Alberta, T0C 2J0, Canada.
What types of food and treats can I expect to find at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and more.
Does Dairy Queen Grill & Chill offer family-friendly amenities?
Yes, they provide booster seats, high chairs, outdoor seating, restrooms, wheelchair accessibility, free WiFi, drive-thru service, and are welcoming to families and children.
Can I order food from Dairy Queen Grill & Chill online?
Yes, you can place an order for pickup via their online ordering system at https://www.dairyqueen.com/en-ca/order/pickup/n/27493/.
Does Dairy Queen Grill & Chill have any special app offers?
Yes, by downloading the Dairy Queen app, customers can access exclusive deals and mobile ordering rewards.
Is there outdoor seating available at Dairy Queen Grill & Chill?
Yes, outdoor seating is available for customers who wish to dine outside.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include A&W Canada and Freshslice Pizza for additional dining options, Canalta Hotel Rimbey for accommodation, and Rimbey Gymnastics Club if you're interested in sports and fitness.
Are there convenient fuel stations near Dairy Queen Grill & Chill?
Yes, there are several nearby fuel stations such as UFA Petroleum - Rimbey, Rimbey UFA Petroleum Agency & Cardlock, and GLDC Gas Co-op, which can be convenient if you need to refuel before or after your visit.
Can visiting customers also access automotive services near Dairy Queen Grill & Chill?
Definitely, automotive services nearby include Centerline Auto Service for repairs, Pitstop Parts & Performance for performance parts, and Buist Motor Products Ltd. for automotive sales and accessories.