We are your local Thai Express and pride ourselves on cooking Thai food made with love, fresh ingredients, and authentic flavour fast in our fiery woks. Come enjoy your Thai faves like our Pad Thai, Pad See Ew, Tom Yum Soup, Thai Fried Rice, and our signature General Thai® filled with the savoury, sweet, sour and spicy flavours of Thailand. We also have a tasty variety of curries, stir-fries, appetizers, and desserts filled with our Thai heart. Don’t forget to ask about our Discovery Menu with a different dish each day at a special price! Thai Express is the same but different.
Extremely Disappointing Experience & Zero Accountability
(Long review ahead, but worth reading if you order from this location.)
I had a terrible experience with Thai Express in Bower Mall (Red Deer) and feel compelled to share what happened. I ordered 3 Tom Yum soups through Uber Eats for my sick family. When the driver was already near my location, he informed me that Thai Express messaged him saying they gave him the wrong order.
The Uber driver explained that he couldn’t go back because he had another customer waiting, and Thai Express only offered him $3 to return, which is unreasonable, especially in -19°C weather. It wasn’t the driver’s fault, and I completely understood why he couldn’t turn around.
I called Thai Express directly, and unfortunately, the situation got even worse. The staff member I spoke to (I believe her name was Em) took no accountability whatsoever. She told me to request a credit through Uber and reorder, meaning I would have to pay another $74 upfront, even though this entire situation was their mistake. She mentioned they could give me the incorrect order for free, but that did nothing to solve the issue. I needed the soup for my sick husband and daughter.
I clearly explained this, but she said there was nothing she could do, even after contacting her boss. Their only “solution” was for me to pay again or drive to pick up the order myself. I was at work and unable to do that. I refuse to pay another $74 for their mistake, even if Uber eventually refunds it, because the money still comes off my credit card first.
Bottom line:
Zero accountability
No attempt to genuinely help
No real solution provided
The boss and staff showed very poor customer service
This experience was stressful, frustrating, and completely avoidable. I will not be ordering from this location
PD
Pasha Dmitriiev
Oct 7, 2025
2.0
The main chef had quit sometime ago and now food is very bland. This used to be my favorite place to eat. I don’t go there anymore. Sad
DD
Dave
Sep 15, 2025
5.0
Davis and his staff always goes above and beyond. Enjoyed the fresh salad rolls and beef basil stir fry this visit.
Frequently Asked Questions About Thai Express Restaurant Red Deer
What type of cuisine does Thai Express Restaurant Red Deer specialize in?
Thai Express Restaurant Red Deer specializes in authentic Thai cuisine made with fresh ingredients and traditional flavors.
What are the opening hours of Thai Express Restaurant Red Deer during weekdays?
The restaurant is open from 10:00 AM to 8:00 PM from Monday to Saturday, and from 11:00 AM to 5:00 PM on Sundays.
Where is Thai Express Restaurant Red Deer located?
It is located at 4900 Molly Banister Dr, Bower Place, Red Deer, AB, T4R 1N9, Canada.
What payment methods are accepted at Thai Express Restaurant Red Deer?
They accept cash and contactless payment methods.
Does Thai Express Restaurant Red Deer offer any special menu options?
Yes, they have a Discovery Menu featuring a different dish each day offered at a special price.
Can I follow Thai Express Restaurant Red Deer on social media?
Yes, you can follow them on LinkedIn, TikTok (@thai_express), YouTube, Facebook, Instagram (@thai_express), and Twitter (@thaiexpress).
What are some nearby dining options around Thai Express Restaurant Red Deer?
Nearby dining options include TacoTime (Mexican), Koryo Korean Barbeque, Jugo Juice (smoothies), La Fe Dim Sum (Asian), Edo Japan (Japanese), and A&W (fast food).
Are there retail stores near Thai Express Restaurant Red Deer for shopping after dining?
Yes, nearby retail stores include Sports Experts, LUSH cosmetics, Saucony shoes, La Vie en Rose lingerie, Spencer’s clothing, Things Remembered gift shop, The Children’s Place, lululemon, Pseudio, Bootlegger, Bentley luggage, and Watch It jewelry.
What beauty and wellness services are available close to Thai Express Restaurant Red Deer?
Nearby beauty and wellness options include Chatters Salon Red Deer Bower Mall, Kurves Beauty Bar, and LUSH cosmetics.
How can customers traveling via public transport or visiting nearby attractions find Thai Express Restaurant Red Deer?
Thai Express is located in Bower Place mall at 4900 Molly Banister Dr, making it easily accessible for shoppers and visitors of nearby stores and eateries such as TacoTime and Koryo Korean Barbeque.