McDonald's

3.1
878 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
16 Conway St, Red Deer, AB
T4P 0N1, Canada

Hours

Reviews

3.1
878 reviews
5 stars
247
4 stars
171
3 stars
135
2 stars
74
1 star
251

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking professionalism.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.

Food Quality

Several reviews mentioned consistently receiving cold, stale, or poorly prepared food, leading to dissatisfaction.

Management Issues

Feedback indicated problems with management, including rudeness towards both customers and staff, and a lack of effective training.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
  • MF
    Marshall Fieber
    Dec 30, 2025
    1.0
    Been here mutplie times, the staff is always rude and they always serve cold food unless its busy. At least its usually clean.
  • CC
    Cari
    Dec 28, 2025
    1.0
    I went to the drive thru to order two very simple items: salted caramel McFlurry and fudge sundae. It blows my mind how incompetent these people who were working here during the midnight hours are. They had the audacity to hand me over two melted desserts splattered with caramel and fudge. It looked absolutely disgusting. This was after waiting about five minutes for them to make it. I asked for them to remake them because it literally looked like dog vomit. I am currently waiting another 10 minutes for them to fix my mistake. Living in the neighbourhood for five years, I can honestly say 99% of the time I come here, they make an error. They have zero customer service skills as well. However, there are younger staff who now work during the day that are doing much better than the general crew. If it were up to me, everyone would be fired except the two new ones I’ve recognized . Worst McDonald’s ever.
  • JG
    jordon germann
    Dec 25, 2025
    1.0
    Have had it two times where they forget more than two things on my order. Really not hard to make sure everything is in bag
  • DS
    Dakota Stolaryk
    Dec 10, 2025
    1.0
    We visited this location through the drive thru and we were extremely disappointed. The girl at the pay window around 3pm on Wednesday, December 10 was incredibly rude. She was flat with her tone, very demanding, and obviously had no respect. They missed one of our fries so we drove back through the drive thru and were told to pull back to the pay window. When we got there, the lady said “next window” in a very annoyed and rude manner. The manager greeted us at the next window and seemed just as annoyed as the other girl. We will not be returning to this location and we will advise our friends to avoid it as well.
  • UU
    UncleBenBob
    Dec 5, 2025
    2.0
    Been here a couple times and ordered 2 large coffees and a chicken breakfast wrap both times. First visit was good but second visit not so much. Ordered ahead on the app so it would be ready when I got there. It wasn't. Didn't have to wait very long but wondered what the point of ordering ahead was? Anyways, get my coffee and check the slips to see which is my gf's and which is mine. My 2 sugar coffee was in fact a 2 cream 🤮 and they used my breakfast wrap to dispose of a nasty tomato butt (there's not even supposed to be tomatoes on a breakfast chicken wrap).

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's at 16 Conway St, Red Deer?

McDonald's is open 24 hours a day, seven days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 through their delivery service.