Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior from management.
Food Quality
Several customers reported issues with food quality, including cold meals, missing items, and incorrect orders.
Speed of Service
Many customers experienced long wait times, particularly in the drive-thru, with some noting that the service was painfully slow.
Cleanliness
Some reviews mentioned cleanliness issues, particularly in the bathrooms and dining area.
Value for Money
Customers expressed dissatisfaction with the value for money, citing high prices for inadequate portions or quality.
MM
Michelle
4 days ago
1.0
Not good customer s service.
SW
Suzanne White
Nov 17, 2025
1.0
Genuinely disgraceful experience, I would give it 0 stars if I could. My friends and I had pulled through the drive through recently and had to deal with the worst service imaginable. The manager/owner Alex, who had served us at the window, responded in a rude and sarcastic tone throughout the entire interaction. My friend had asked a simple clarifying question regarding our coupons and whether or not they had been included in the final price, in response, Alex had blamed us for the mistake and refused to refund and solve the misunderstanding after we had paid for the total price without the coupons. Following this, Alex continued to answer in a ridiculing and taunting manner even going as far as laughing straight in my friend’s face. The sheer lack of respect and professionalism was shocking. I had heard similar stories about the same guy and shame on the establishment for allowing this kind of behaviour to occur on the regular and putting people in manager positions who clearly struggle to handle everyday interactions. Never coming back
BD
Brian Davidson
Oct 22, 2025
3.0
drive-through tight space but good service
SS
Sydney Sargent
Aug 16, 2025
1.0
Your food gave me food poisoning.
KL
Kallista Lacroix
Aug 8, 2025
3.0
Overall one of the slower DQ’s to order from. But good food
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill at 69 Dunlop St?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 10:30 PM.
Does this Dairy Queen location offer delivery services?
Yes, delivery services are available at Dairy Queen Grill & Chill at this location.
What popular menu items are featured at this Dairy Queen?
The menu highlights soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, and Grillburgers.
Is there seating available at Dairy Queen Grill & Chill?
Yes, seating is available both indoors and outdoors, including high chairs for children.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the location is family-friendly, welcomes children, offers restrooms, and is wheelchair accessible.
Can customers order online for pickup at this Dairy Queen?
Yes, customers can order online for pickup through the Dairy Queen website.
Are there any promotions or deals available at this Dairy Queen?
You can download the Dairy Queen App to access exclusive deals and mobile rewards.
What nearby places can customers visit before or after dining at Dairy Queen?
Customers can visit Electric Vape for e-cigarettes, Optimum Performance Centre for massage and chiropractic services, or enjoy a meal at nearby Subway or Chillabongs Bar and Grill.
Where can I shop for groceries or fuel near Dairy Queen Grill & Chill?
The Co-op Food Store, Co-op Gas Bar, and Co-op Liquor Store are all nearby, providing grocery, fuel, and beverage options.
Are there family or health services near Dairy Queen Grill & Chill?
Yes, nearby you can find Image Dental Care for dental services and the Deer Park Community Association Shelter for community activities.