Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.1
628 reviews
5 stars
179
4 stars
127
3 stars
87
2 stars
55
1 star
180
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported slow service, long wait times, and issues with order accuracy.
Food Quality
Many reviews highlighted problems with food quality, including cold, undercooked, or stale items.
Staff Performance
While some staff were praised for their friendliness and helpfulness, others were criticized for unprofessional behavior and lack of training.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty counters and bathrooms.
Management Issues
There were complaints about poor management practices, including inadequate training and support for staff.
- CWCaddy Wilson4 days ago1.0Disgusting experience Awful food, bad smell, and staff that clearly don’t care. It says on receipt the name LEANNE who was my order taker prepared cakes didn’t wash hands when coming to screen and packed my food with same, even my receipt had sticky ice cream. Seems like she is yelling while helping customers with ordering which is crazy ! food was prepared without gloves. Completely unprofessional and unacceptable. Never coming back.
- JFJoslyn Ford4 days ago2.0Extremely disappointed with this location - they never speak clearly enough to hear them over the speaker box in the drive thru - Then had to wait almost 20 mins for my food going through the drive thru . Won’t be coming back every time it just gets worse .
- TMTyla McReeDec 14, 20251.0Very disappointed how every time I’ve got the side pretzels there never any salt on them and they never actually say how much my food is.
- RArosalyn albayNov 27, 20255.0⭐️⭐️⭐️⭐️⭐️ Excellent Customer Service! Tonight had an issue with a delivery order, but the manager went above and beyond to make it right. Mistakes can happen, but what truly matters is how a business handles them — and this restaurant handled it exceptionally well. The manager name Prabh personally reached out, apologized sincerely, and made every effort to fix the situation quickly and deliver it herself rigth to my door . Her professionalism, kindness, and dedication to customer satisfaction really stood out. Thank you 🙏🏻 The food is always delicious, and with service like this, I’ll definitely continue ordering from them. Highly recommend!
- DDDarrel DanielsNov 20, 20252.0Listen, I love Dairy Queen. I always have. But the Okotoks location is far short of satisfactory. The food is always good but the service is awfully slow. They will take their sweet precious time preparing any item on the menu, even something as simple as a fountain drink. Beware of the drive through. At the end of the day, my intention of this review is not to complain or tell people to stay away from here, but rather a review that will potentially give the management some encouragement to grow and improve. I would bet a thousand dollars that if the staff and management took their job a little more seriously, they would be a top spot in Okotoks. Good luck Dairy Queen.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Okotoks?
Dairy Queen Grill & Chill in Okotoks is open every day from 10:00 AM to 10:00 PM.
What types of food and treats can I find at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and ice cream cakes at Dairy Queen Grill & Chill.
Does Dairy Queen Grill & Chill in Okotoks have seating and a drive-thru?
Yes, this location offers both seating and a drive-thru for your convenience.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, Dairy Queen Grill & Chill is family-friendly and welcomes children.
Can I order food from Dairy Queen Grill & Chill online or via an app?
Yes, you can order online for pickup through their website and also download their app for exclusive deals and mobile ordering.
What is the address and contact phone number for Dairy Queen Grill & Chill in Okotoks?
Dairy Queen Grill & Chill is located at 100 Village Ln, Okotoks, AB T1S 1Z6. You can reach them by phone at +1 587-364-5060.
What nearby medical services are close to Dairy Queen Grill & Chill?
Nearby medical services include Village Lane Dental Centre, Village Lane Family Medical Clinic, Okotoks Denture Clinic, and Denture Clinic.
Are there any nearby places where I can get beauty or spa treatments near Dairy Queen Grill & Chill?
Yes, Pure Envy Salon & Spa and Studio 1 Spa Services are nearby locations offering beauty, hair, massage, and skin care services.
Where can I find other dining options near Dairy Queen Grill & Chill in Okotoks?
Nearby dining options include Happy Valley Restaurant (Chinese cuisine), In Cahoots Bar & Grill (American pub food), and Pizzaberg Cafe (Italian pizza).
How can nearby places like Village Lane Pharmacy or The UPS Store help when visiting Dairy Queen Grill & Chill?
After enjoying your meal, you can conveniently visit Village Lane Pharmacy & Travel Clinic for any medical or travel needs, or use The UPS Store for shipping and delivery services nearby.