Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.1
622 reviews
5 stars
177
4 stars
127
3 stars
86
2 stars
54
1 star
178
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty counters and a filthy Blizzard station.
Food Quality
Numerous reviews highlighted issues with food quality, including undercooked items, incorrect orders, and poor preparation.
Service Speed
Customers frequently complained about long wait times for orders, both in-store and at the drive-thru.
Staff Performance
While some staff were praised for their friendliness, many reviews noted a lack of training and professionalism among employees.
Parking Lot Issues
Several customers expressed concerns about dangerous potholes in the parking lot, indicating a need for maintenance.
- DDDarrel Daniels4 days ago2.0Listen, I love Dairy Queen. I always have. But the Okotoks location is far short of satisfactory. The food is always good but the service is awfully slow. They will take their sweet precious time preparing any item on the menu, even something as simple as a fountain drink. Beware of the drive through. At the end of the day, my intention of this review is not to complain or tell people to stay away from here, but rather a review that will potentially give the management some encouragement to grow and improve. I would bet a thousand dollars that if the staff and management took their job a little more seriously, they would be a top spot in Okotoks. Good luck Dairy Queen.
- BYBrianne YamadaNov 15, 20251.0Food was stale and old. Was cold when delivered. The chicken fingers were the size of the fries, not at all what is advertised. Fries tasted not only stale but had a taste of cleaner. Disgusting how down hill DQ has gone because of crappy franchise owners and/or operation leader.
- NSNorman SmithNov 11, 20255.0Kunwar wrote on my cake so beautifully! Came in couple weeks ago , experience was not good but this time they were outstanding 👍🏻
- SKSobia KhanNov 9, 20251.0Very disappointed with the service at DQ Okotoks today. We had a survey code from another DQ location, the Dairy Queen website clearly states that the free Dilly Bar can be redeemed at any DQ store. We’ve done this at several other locations without any issue. However, the cashier here refused to honor it, wouldn’t share his name when asked, and wouldn’t get a manager for us to speak to either. My son was really disappointed, and the whole experience was unnecessarily unpleasant. Definitely not the friendly service you expect from Dairy Queen.
- LFLisa FlentjeOct 30, 20251.0Drive through was efficient, the worker friendly but my burger was way undercooked. A bite into the middle made me gag and run to better lighting to take a look. This dq has been questionable for years. This is the last time we will give them another chance. Want DQ? Drive to High River or Cochrane.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Okotoks?
Dairy Queen Grill & Chill in Okotoks is open every day from 10:00 AM to 10:00 PM.
What types of food and treats can I find at Dairy Queen Grill & Chill?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and ice cream cakes at Dairy Queen Grill & Chill.
Does Dairy Queen Grill & Chill in Okotoks have seating and a drive-thru?
Yes, this location offers both seating and a drive-thru for your convenience.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, Dairy Queen Grill & Chill is family-friendly and welcomes children.
Can I order food from Dairy Queen Grill & Chill online or via an app?
Yes, you can order online for pickup through their website and also download their app for exclusive deals and mobile ordering.
What is the address and contact phone number for Dairy Queen Grill & Chill in Okotoks?
Dairy Queen Grill & Chill is located at 100 Village Ln, Okotoks, AB T1S 1Z6. You can reach them by phone at +1 587-364-5060.
What nearby medical services are close to Dairy Queen Grill & Chill?
Nearby medical services include Village Lane Dental Centre, Village Lane Family Medical Clinic, Okotoks Denture Clinic, and Denture Clinic.
Are there any nearby places where I can get beauty or spa treatments near Dairy Queen Grill & Chill?
Yes, Pure Envy Salon & Spa and Studio 1 Spa Services are nearby locations offering beauty, hair, massage, and skin care services.
Where can I find other dining options near Dairy Queen Grill & Chill in Okotoks?
Nearby dining options include Happy Valley Restaurant (Chinese cuisine), In Cahoots Bar & Grill (American pub food), and Pizzaberg Cafe (Italian pizza).
How can nearby places like Village Lane Pharmacy or The UPS Store help when visiting Dairy Queen Grill & Chill?
After enjoying your meal, you can conveniently visit Village Lane Pharmacy & Travel Clinic for any medical or travel needs, or use The UPS Store for shipping and delivery services nearby.