Multiple customers reported problems with incorrect orders and rude staff, leading to dissatisfaction.
Food Quality
Food quality was inconsistent, with complaints about undercooked items and small portion sizes.
Cleanliness
While some praised the cleanliness of the bathrooms and dining area, others noted unpleasant odors and dirty conditions.
Staff Friendliness
Several reviews highlighted friendly and accommodating staff, although experiences varied significantly.
Pricing Concerns
Customers expressed frustration over high prices and perceived value, feeling that the cost did not match the quality.
KK
Kitten
2 days ago
2.0
Everytime I go to this location there's no repeat of the order, and alterations are requested theyre always missed.
TB
Tanis Bailey
Dec 14, 2025
2.0
I live in Nanton, but I've had so many problems with service and food quality at the Nanton location that I now choose to drive to High River or Claresholm if I want Dairy Queen.
Their soda tastes like mold - that machine should be cleaned every week at a minimum. And this photo is the bacon from my burger - after I took it back and asked them to cook the bacon more. You should have seen it the first time it came out! Who wants chewy bacon on a burger??
They also NEVER put whip cream on their milkshakes or moolattes. When you ask for it, you always get the same reaction "Sure I can add that for you." It's supposed to come with that. You shouldn't have to check your order before you drive away to ensure it's complete.
DD
Dmitri
Nov 18, 2025
5.0
DQ is DQ, its standard food that's for most part the same across all restaurants. The thing that stands out here are the staff. I've stopped her maybe 2 or 3 times this year and the front staff always greet with a smile and it's like they recognize you and greet you as an old friend. It's unique to this location and maybe I lucked out but it definitely stood out for me. I didn't catch their name but whoever was working front on 18th of Nov around noon, keep up the great work!
JB
JOHN BANARES
Sep 25, 2025
2.0
Thanks for your service.
ST
Shaelyn Tenthorey
Sep 25, 2025
5.0
Family owned, part of the community. Definitely the best DQ still around.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Nanton?
Dairy Queen Grill & Chill in Nanton is open every day from 10:00 AM to 10:00 PM.
What types of food and treats does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, and DQ ice cream cakes.
Does Dairy Queen Grill & Chill offer amenities for families with young children?
Yes, they provide booster seats, high chairs, outdoor seating, restrooms, and are wheelchair accessible, making it family-friendly and good for kids.
Can I order online from Dairy Queen Grill & Chill in Nanton?
Yes, you can place pickup orders online via their order URL at https://www.dairyqueen.com/en-ca/order/pickup/n/27456/.
Is there a drive-thru available at Dairy Queen Grill & Chill?
Yes, this location offers a drive-thru for convenient service.
Where is Dairy Queen Grill & Chill located in Nanton?
It is located at 2708 20th Ave, Nanton, AB, T0L 1R0, Canada.
What nearby dining options are available around Dairy Queen Grill & Chill?
Nearby dining options include Tim Hortons for coffee and smoothies, Humptys Nanton “Sports Bar” for pub food, The Bridge Eatery and Bar offering Indian cuisine, Papa John's Pizza, Humpty's Big Plate Diner, and Subway sandwich shops.
Are there convenient places to refuel or grab snacks near Dairy Queen Grill & Chill?
Yes, nearby convenience includes Flying J Travel Center and Gas Plus gas stations with convenience stores for fuel and snacks.
What family or pet services are available near Dairy Queen Grill & Chill?
Nearby services include Nanton Veterinary Clinic for pet care, and Cattlemen's Corner pet store and services.
How can I connect with Dairy Queen Grill & Chill online for deals and updates?
You can follow their Facebook page at https://www.facebook.com/dairyqueen/ and download their app for exclusive deals at https://www.dairyqueen.com/app.