Customer experiences with service were mixed, with some praising friendly staff while others reported rude and dismissive behavior.
Food Freshness
Many customers complained about receiving old, cold, or improperly cooked food, indicating a significant issue with food quality.
Order Accuracy
Numerous reviews highlighted problems with incorrect orders and poor order management, leading to customer frustration.
Cleanliness
Some customers noted that the restaurant was clean and well-maintained, while others pointed out issues with the cleanliness of the cooking equipment.
MM
Marina
4 days ago
2.0
Hit and miss at this place. Last time I was here had a very friend I believe English woman on the counter, very friendly, very helpful. Today I had some snarky eastern girl who literally stood there with her hands behind her back like a drill sergeant. I gave her my order, had to repeat it twice because she didnt get it, than she got huffy when I counted out my cash to pay, she did not ask me what kind of dipping sauce I wanted with my coupon so I asked about it and she huffed and puffed about that too........and this is why nobody wants to deal with these people.
MM
Matthew
5 days ago
1.0
They gave me chicken that had obviously been sitting under a warmer for a really long time, well before I ever placed my order.
Not appreciated!!!!!!!!!!!
In addition, the chicken had that 'dirty frier' look and taste. Instead of being golden, it had an off-color tinge to it........ which I guess makes sense considering that I could literally see how dirty their friers were with my own eyes.
When you go in, the friers are behind the counter to the left.
I could see tons of stuff floating in the friers, some foam (shouldn't be foamy!), and again the color that indicated how old it was.
They really need a health inspector to come check this place out. The owner should be ashamed.
Salmonella anyone? It's only a matter of time.........
SS
sukhraj singh
Jan 23, 2026
1.0
I had a very disappointing experience with this KFC location.
I placed a mobile app order for 3 chicken wings, fries, and corn and went to the restaurant to pick it up. I waited around 30 minutes, but my order was never given to me. During this time, I clearly saw at least 5–6 large orders placed after me being prepared and handed out, while my small order was completely ignored.
Eventually, I noticed a “Cancel Order” option in the app, which instructed me to call customer support for a refund. I called immediately. The person who answered was very rude and dismissive. I explained the full situation and requested cancellation and a refund. He simply said “okay, I’ve done it” without giving any confirmation.
However, even 10 minutes later, my app still showed the order as “cooking.” Then I received an email saying my order was ready and completed, even though:
• I did not receive the food
• I did not receive a refund
I have proof of everything: app order details, order status screenshots, and email confirmation. This experience shows poor order management, lack of accountability, and unacceptable customer service.
I expect better treatment, especially when ordering through the official app. Very disappointed.
CR
carl runions
Jan 7, 2026
1.0
Well thought I would try kfc one more time,
it's been 6 months since I've been there, last time it's was very bad, it made me sick.
I was hopping it would be good but boy was I wrong .
Couldnt even eat it ,bad burnt nut tast,
oil filled chicken that was not cooked right at all ,it was cooked but not made right at all ,
no care towards the chicken, even my big crunch tasted so bad Couldnt eat it.
my chicken legs were fused together no care in making it just like a kid tried to make it with very old oil.
If I put all the 4 pieces of chicken together the size of the chicken is about the size of one pice from Popeyes.
Can't believe how kfc has gone down so bad there should be a law on how thease restaurants are being run and letting kfc sell this food .
worst chicken I have ever had and I loved kfc
But the good old kfc is gone ,
I will never eat at kfc again because there all being run the same way. all selling food a dog won't eat.
Ps my cats wouldn't even eat it I should of took a video of my cat over the chicken and tring to cover it up like it was his poop .
Can't afford to get sick eating this crap.
What are the operating hours of the KFC located at 3215 Dunmore Road SE, Medicine Hat?
KFC in Medicine Hat is open daily from 10:30 AM to 9:45 PM.
Where is the KFC in Medicine Hat located?
It is located at 3215 Dunmore Road SE, Medicine Hat, AB, postal code T1B 2H2, Canada.
How can I contact the KFC restaurant in Medicine Hat?
You can contact them by calling +1 403-526-4700.
Does the Medicine Hat KFC offer Halal food options?
Yes, this KFC is categorized as a Halal restaurant, offering Halal food options.
Where can I find more information or order online from KFC Medicine Hat?
More information and online ordering are available at http://kfc.ca.
What fast food options are nearby the KFC at Dunmore Road SE?
Nearby fast food options include Pita Pit, Booster Juice, Little Caesars Pizza, Pizza 73, and Burger King Canada, offering a variety of sandwich, smoothie, pizza, and burger choices.
Are there any places to relax and get beauty treatments near KFC Medicine Hat?
Yes, nearby beauty and spa options include One's Nails & Spa, First Choice Haircutters, and Rexall pharmacy with beauty and spa products.
How can nearby public amenities enhance my visit to KFC at Dunmore Road SE?
You can visit nearby places such as BMO Bank of Montreal for banking needs, and Health Matters Medical Clinic for health services, making your trip to KFC part of a convenient outing.
What entertainment options are close to KFC Medicine Hat?
Fun & GameZ amusement park and Rossco's Pub are nearby, providing fun and dining options before or after your meal at KFC.
Is there a gas station near the KFC location on Dunmore Road SE?
Yes, Fas Gas Plus is close by, offering gas, convenience store items, and car wash services, useful if you're driving to KFC.