Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.0
417 reviews
5 stars
195
4 stars
114
3 stars
55
2 stars
11
1 star
42
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences are mixed, with reports of rude staff and poor handling of orders, particularly in the drive-thru.
Food Quality
Food quality is inconsistent, with some customers praising the taste while others report issues like overcooked items and incorrect orders.
Cleanliness
The cleanliness of the restaurant is a concern, with multiple reviews mentioning unsanitary conditions in the bathrooms.
Staff Friendliness
While some customers highlight friendly and accommodating staff, others report negative interactions that detract from the overall experience.
- MKMia KDec 12, 20251.0This review is based off multiple visits at this location. Do not come here if you want to go through drive thru. When the drive thru staff aren't being rude and disrespectful, they're ignoring the drive thru window. Waited 5 minutes in drive thru to pay - not to get our food, and still nothing. Needless to say we left. So did the other person behind us. The food is alright, but I've noticed it's kind of a 50/50 that they'll get something wrong and you'll have to go back even for non-special orders. Some of the folks here are truly great but unfortunately the bad ones spoil the bunch in this case. I try not to post bad reviews, but after more than three negative experiences recently I felt maybe I should.
- MDMr DudeNov 19, 20255.0Clean, fast and friendly staff! We ordered a half dozen meals in they prepped and had it ready within 5-7 minutes! Amazing service
- GBGillian BarrettSep 26, 20255.0Very kind staff. AMAZING Pumpkin pie blizzards.
- BABarry AdrianSep 25, 20255.0Great place to relax and enjoy your favorite meal.
- AUAlexis UnreinerJul 30, 20251.0I’m really disappointed with the experience we had tonight. I normally love this Dairy Queen and have had great service in the past, but this visit was unacceptable. We arrived around 30 minutes before closing and placed our order. We were totally fine with eating outside to be respectful of closing time, but after waiting quite a while with no update, we went to the till to check. The girl working (white, brown hair, probably early 20s) brought out the food. Then, she forgot the drink. When we politely asked for it, she looked irritated and acted like we were bothering her. We then asked for plum sauce and got even more attitude—no effort to make the interaction pleasant, just obvious frustration from her. She made it clear that she didn’t want to deal with us. As we were leaving and said thank you, she snapped, “We close in ten minutes,” with attitude, even though the delay was on their end. Not ours. To make matters worse, my grandfather had gone to the washroom before we left, and they locked the doors without checking. When he let himself out, the same employee stormed over, threw down her cloth, and slammed the door shut, and locked the door again, clearly angry that he had to exit a building she locked early (2 minutes before closing) The food was fine, but the service was the worst I’ve experienced here. There was no professionalism, no courtesy, and zero respect shown to us as customers. If this is the kind of attitude being tolerated by employees, it needs to be addressed. This kind of behaviour is not okay.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the Dairy Queen Grill & Chill operating hours?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 3073 Dunmore Rd SE, Medicine Hat, AB, T1B 2H2, Canada.
What types of food and treats does Dairy Queen Grill & Chill offer?
They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.
Does Dairy Queen Grill & Chill provide facilities for families and children?
Yes, it is family-friendly with amenities like high chairs, restrooms, wheelchair accessibility, outdoor seating, and is good for kids.
Is there a drive-thru service available at this location?
Yes, Dairy Queen Grill & Chill offers a drive-thru for convenient ordering and pickup.
Can I place an order online or through an app?
Yes, you can order online via their website or download the Dairy Queen app for exclusive deals.
Does Dairy Queen Grill & Chill offer free WiFi to customers?
Yes, free WiFi is available for customers at this location.
What nearby restaurants can I visit before or after enjoying Dairy Queen Grill & Chill?
Nearby restaurants include Argo's Family Restaurant, Moxies Medicine Hat Restaurant, and A&W Canada, offering a variety of dining options.
Are there other ice cream or dessert shops close to Dairy Queen Grill & Chill?
Yes, nearby ice cream and dessert options include another Dairy Queen, Tutti Frutti Frozen Yogurt, and other fast food restaurants.
What wellness and beauty services are available near Dairy Queen Grill & Chill?
Close by, you can find Reflections Medi Spa, Ageless Laser Spa, Headquarters Hair, Cheerleaders Barber Lounge, Wellness Oasis, and Holly Oakes RMT offering various beauty and therapy services.