Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.7
522 reviews
5 stars
185
4 stars
169
3 stars
77
2 stars
26
1 star
65
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty facilities and issues with food preparation.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported rude or inattentive service.
Order Accuracy
Numerous complaints about incorrect orders and mistakes in food preparation were noted, leading to customer dissatisfaction.
Food Quality
While some customers enjoyed the food, others expressed disappointment with the quality and freshness, particularly regarding specific items.
Pricing
Several reviews mentioned that the prices were considered high for the quality and quantity of food received.
- RVRob VNov 6, 20251.0This place is a fricken joke! I go and order $24 in food. I pay with my debit card and they then tell me that I never paid! They called me a liar 4 times,went into my bank app and gee the payment was taken out of my acct. Showed the wanna be Canadian that it was paid,and was called a liar yet again. Even when they seen that the payment was made! They then say that I have to pay again! Will never step into a dairy queen ever again! I showed them my bank acct yet again,they then say that their system never prosessed the payment. Not my fault that you have a crappy system,but I know that the payment came out of my bank acct.
- TMTrevor MNov 1, 20251.0I go to Dairy Queen for ice cream sometimes. This time I wanted to take my kids out to share a poutine and just happened to try Dairy Queens. Mediocre at best, soggy fries and the gravy lacks flavor. Won't be doing that again.
- LBLisa BondOct 10, 20251.0This DQ is so dirty I couldn't believe it. The cake freezer was filthy and the floor under it had black gunk everywhere. Absolutely sickening. The smell inside the restaurant was awful too. Smelled of maybe rancid oil? My daughter couldn't stay indoors -the smell made her gag. We were actually concerned we would get sick off the food, considering the terrible dirty facility ..but we didn't thankfully. Have never seen such a disgusting location.
- JSJashan Deep singhSep 30, 20251.0worst experience
- DFDarcy FoleySep 21, 20251.0Apparently the staff doesn't know the difference between a flame thrower chicken wrap and a ranch chicken wrap. Happen twice recently
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the main menu highlights at Dairy Queen Grill & Chill in Lethbridge?
The menu features soft-serve ice cream, signature Blizzard® Treats, Grillburgers®, shakes & malts, and DQCakes.com ice cream cakes.
What are the opening hours of Dairy Queen Grill & Chill at 516 - 13th St N?
The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 10:30 PM on Friday and Saturday.
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, this location has a drive-thru and offers seating for customers.
Is the Dairy Queen Grill & Chill in Lethbridge family-friendly and accessible?
Yes, it is family-friendly, welcomes children, and is wheelchair accessible with available restrooms.
Can customers order online or use a mobile app for Dairy Queen Grill & Chill?
Yes, customers can order online through their website or download the Dairy Queen app for exclusive deals and mobile ordering.
What amenities are available to customers at Dairy Queen Grill & Chill in Lethbridge?
The location offers free WiFi, restrooms, and is suitable for families and kids.
Which nearby bank can I visit when visiting Dairy Queen Grill & Chill?
You can visit the nearby CIBC Branch with ATM, located close to the Dairy Queen on 13th St N, useful for banking or ATM services before or after your meal.
Are there other dining options close to Dairy Queen Grill & Chill?
Yes, nearby dining options include Tambayan Ni Kabayan (a cafe and restaurant), A1 Pizza, TacoTime, and Big J Boba House for bubble tea.
What entertainment or shopping destinations are near Dairy Queen Grill & Chill?
Nearby you can find Sinking Ship Supply Co. (sporting goods), Gallery 13 (art gallery), and L A Billiards (video game and hobby store) for additional shopping and entertainment.
Where can I find more information or follow Dairy Queen Grill & Chill online?
You can visit their official website at https://www.dairyqueen.ca/ or follow their Twitter handle @DairyQueen and Facebook page at https://www.facebook.com/dairyqueen/.