Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.4
394 reviews
5 stars
128
4 stars
91
3 stars
58
2 stars
32
1 star
85
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, especially in the drive-thru, with long wait times being a common complaint.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Feedback on food quality was mixed; while some enjoyed the ice cream and certain menu items, others complained about portion sizes and food preparation.
Staff Friendliness
Despite service issues, several customers praised the friendliness and helpfulness of the staff, noting positive interactions.
Hygiene Concerns
There were multiple reports of unsanitary conditions and poor food handling practices, raising concerns about hygiene.
- GPGame PlayOct 31, 20251.0Really slow service! Seems like they are sleeping while working
- ABAbhijit BanerjeeOct 18, 20255.0Was on a trip to Lethbridge and decided to come here for lunch. Burger was a bit dry but the team was quick to give me some extra flame sauce for no cost. Restaurant was also kept very clean. Also, good to see some youngsters, probably university students, working here and gaining real life experiences. Great going team.
- TSThomas ShannonOct 4, 20253.0So much air whipped into ice cream. Tasted cheap. How many ways are there to screw the customer these days?!
- SSSteveSep 21, 20255.0Came after work, super tired and I was wrong and the person working drive through was super cool and she deserves good things in life! Super friendly and really professional - good work!
- KDKat DaltonSep 16, 20251.0Really disappointed in my chicken fingers. They where terrible! The sz was ridiculously small. The amount of onion rings was also very small. The CSR was not knowledgeable at all nor very helpful. Felt like they just wanted the order and be done. Have more patience!
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, and DQCakes.com ice cream cakes.
Where is Dairy Queen Grill & Chill located in Lethbridge?
It is located at 100 Columbia Blvd W in the West Village Mall, Lethbridge, AB T1K 4J4, Canada.
What are the operating hours of Dairy Queen Grill & Chill?
The restaurant is open every day from 9:30 AM to 11:00 PM.
Does Dairy Queen Grill & Chill in Lethbridge offer family-friendly amenities?
Yes, the location provides booster seats, high chairs, free WiFi, restrooms, seating, drive-thru, and is welcoming to families and children.
Can I order online or via a mobile app at Dairy Queen Grill & Chill?
Yes, you can order online through their website and download their app for exclusive deals and mobile ordering with rewards.
Is there a drive-thru available at this Dairy Queen location?
Yes, the Lethbridge West Village Mall location offers a drive-thru service.
What nearby shopping centers can I visit along with Dairy Queen Grill & Chill?
West Village Mall Lethbridge Ltd is right nearby, allowing you to shop conveniently before or after enjoying your meal.
Are there any pharmacies close to Dairy Queen Grill & Chill?
Yes, Shoppers Drug Mart and Pharmacy Care Clinic by Shoppers Drug Mart are located nearby for your pharmacy and convenience needs.
What dining options are available near Dairy Queen Grill & Chill?
Nearby dining options include Princes Pizza, Mediterranean Grill - West Lethbridge, Little Caesars Pizza, and KFC for a variety of meal choices.
What amenities make Dairy Queen Grill & Chill suitable for children and families?
They provide booster seats, high chairs, restrooms, seating, and family-friendly services welcoming children, making it a comfortable spot for families.