Service Quality
Customers reported inconsistent service quality, with some praising friendly staff while others experienced rude or inattentive service.
Order Accuracy
Many reviews highlighted issues with order accuracy, including missing items and incorrect modifications.
Food Quality
Feedback indicated a decline in food quality, with complaints about undercooked items and unsatisfactory preparation.
Cleanliness
Several customers noted cleanliness issues, particularly in the kitchen and dining areas.
Staff Performance
While some staff members received high praise, particularly Helen, others were criticized for poor performance and lack of attention to detail.