Customers frequently reported poor service, including long wait times, incorrect orders, and unresponsive staff.
Food Quality
Many reviews highlighted issues with food quality, including cold, overcooked, or improperly prepared items.
Cleanliness
The restaurant was often described as dirty, with complaints about filthy bathrooms and unclean dining areas.
Customer Experience
Overall, customers expressed dissatisfaction with their experiences, often feeling frustrated and disappointed.
Staff Attitude
Several reviews noted unprofessional behavior from staff, including rudeness and lack of attentiveness.
AH
Amelia Higgins
1 day ago
1.0
Stopped here during a road-trip and was greeted with some of the worst service i’ve experienced from fast food in a while. We placed our order on the self-order kiosks, which upon completion told us had failed and wouldn’t print an order receipt. The wait for the food wasn’t horrible, but was still much longer then you’d except for such a well-staffed location. When I received my food, I discovered that my quarter pounder that I had added mayo too actually had a disgusting amount of tartar sauce on it instead. They were nice enough about replacing my burger for what I had ordered, but my correct burger was still beyond disappointing. Unfortunately, the burger patty itself was dried out, and had the texture of a car tire. The bun was also very dry, and my slice of cheese was placed half way off the sandwich itself. I honestly wish that I had accepted defeat with my first burger and just gone elsewhere. The most disappointing part of the entire experience was how clear it was that many of the staff are undertrained and confused, having to ask what seemed like constant questions to other employees.
GS
Gurinder Singh
3 days ago
1.0
Worse experience. They don’t care about the customers. Just showing their attitude. Will never come again.
SI
Spencer Imeson
Nov 8, 2025
1.0
Unsanitary conditions, even for a fast food restaurant.
VL
ValentineGrl l
Nov 6, 2025
1.0
McDonalds Head Office and Cooperate. Please ask the staff at Innisfail Alberta location to STOP parking their vehicles in the front of the restaurant. These spots are for the customers and especially the Seniors of this community!
CM
Cheese Man
Nov 2, 2025
1.0
worst mcdonald’s ever, order is always wrong, things are forgotten, service sucks. i actually thought mcdonald’s food quality had gone down but nope its honestly just this place that somehow makes everything taste wrong & bad.
pass.
What are the hours during which McDonald's in Innisfail is open to customers?
McDonald's Innisfail is open 24 hours a day, 7 days a week.
Can I get delivery service from this McDonald's location?
Yes, delivery is available 24/7 from this McDonald's.
Does this McDonald's have a drive-through service?
Yes, the drive-through is open 24 hours a day, every day of the week.
What meals can I order at McDonald's Innisfail?
You can order breakfast, lunch, and dinner at this location.
Which payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Cash, Discover, MasterCard, and Visa.
Does the restaurant accommodate families and children?
Yes, McDonald's Innisfail welcomes families and children and offers a children's menu.
What is the attire appropriate for visiting McDonald's Innisfail?
The attire is casual at this McDonald's location.
What nearby fast food options are available close to McDonald's Innisfail?
Nearby you can find A&W Canada, another popular burger and fast food restaurant.
Are there any nearby attractions or services near McDonald's Innisfail where customers might shop or relax?
Yes, nearby are Paul’s NOFRILLS Innisfail supermarket, Shoppers Drug Mart pharmacy, and Athabasca Coffee Roasters cafe for shopping or relaxing before or after your meal.
If I'm traveling, are there lodging options near McDonald's Innisfail?
Yes, you have options like Super 8 by Wyndham Innisfail, Super 8 Innisfail, and Days Inn by Wyndham Innisfail nearby for accommodation.