Numerous reviews highlighted poor customer service, including rude staff and issues with order accuracy.
Food Quality
Many customers reported receiving stale or poorly prepared food, with complaints about the freshness and taste of the chicken.
Order Issues
Frequent complaints about incorrect orders, unavailability of advertised items, and refusal to accept valid coupons.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, contributing to a negative dining experience.
Pricing
Customers expressed dissatisfaction with high prices relative to portion sizes and quality, feeling that the location was overpriced.
DT
deion turcotte
Jan 2, 2026
1.0
Hello,
I am writing to make a formal complaint about a recent experience at one of your KFC locations.
Your KFC mobile app clearly shows an option for a 10-piece Hot Wings order. However, when I went to the drive-thru and then inside the store, I was told by staff that they could only make a 5-piece and that the 10-piece was not available.
I was not given any explanation as to why this item was unavailable in store despite being advertised on the app. I was then told I would have to place the order through the app in front of them, which I did — only to be told again at the counter that they still could not make it.
This was frustrating and confusing, as it wasted my time and left me without a clear reason for the refusal. If an item is not available at a specific location, it should not be advertised as available on the app, or staff should be able to clearly explain the issue.
I would appreciate this being looked into, as well as clarification on how menu availability is managed between the app
LB
Liam Belmore
Nov 30, 2025
1.0
Gave me food poisoning
PR
Paul Rowsell
Nov 9, 2025
5.0
I love this KFC, The restaurant is clean and the food is AMAZING.
I personally recommend the Famous Chicken Sandwhich, it's the best chicken sandwhich I've had in fort McMurray and the staff are quick.
The food is very hot and fresh.
You won't be disappointed, especially if you get the Famous Chicken Sandwhich 😁👍🏼
MA
Mumtaz Abdi
Oct 7, 2025
1.0
I’ve dined in here several times, and unfortunately the same staff member has been consistently rude to me. On my most recent visit, she tossed my change toward me and said “oh well,” instead of handing it politely. I’ve also noticed that she smiles and treats other customers more kindly, which makes me feel singled out and uncomfortable. The food is fine, but the customer service especially from this staff member.
What are the regular opening hours for KFC in Fort McMurray?
KFC in Fort McMurray is open daily from 10:30 AM to 11:00 PM.
Where is the KFC located in Fort McMurray?
It is located at #100 - 347 Powder Drive, Fort McMurray, AB, T9K 0M3, Canada.
Does KFC Fort McMurray offer Halal food options?
Yes, KFC Fort McMurray is listed as a Halal restaurant.
How can I contact KFC in Fort McMurray directly?
You can call KFC Fort McMurray at +1 780-792-0013.
Is there an official website to order or learn more about KFC Fort McMurray?
Yes, the official website is http://kfc.ca.
Are there other fast food options near KFC at 347 Powder Drive?
Yes, nearby fast food options include Taco Bell Canada, Quiznos, and Booster Juice.
What healthy food options are available near KFC?
Near KFC, customers can visit Chopped Leaf for health-focused meals and Booster Juice for smoothies.
Can I combine a visit to KFC with nearby banking services?
Yes, there are several banking services nearby including TD Canada Trust Branch and ATM, Bank of Montreal, BMO Financial Group, RBC Dominion Securities, Servus Credit Union, and Scotiabank.
Are there any automotive services near KFC Fort McMurray?
Yes, Jiffy Lube and gas stations like Mobil and Esso Canada are close by for automotive needs.
What other services or shops can I find near KFC at 347 Powder Drive?
Nearby, you can find Your Dollar Store With More, Timberlea Dental Clinic, Timberlea Services Centre, Dr Barber Timberlea, and CDM Properties Ltd for various shopping, health, and real estate services.