Subway

Reviews

• NS

  Nicole Southwick

  Apr 6, 2026
  1.0
  I don’t know how a subway that is open until 10 o’clock has no bread at 7:30 but this place is always out of food. Never any fresh cookies at night and always out of something. When I asked the girl if they were gonna be making more bread, she said no she’ll just close early in an hour. She doesn’t care. I asked her what time they were open till she said 10 o’clock, but she’s allowed to close whenever As somebody who has worked for Subway for 25 years, I do not understand how they can get away with these things. It blows my mind.
• DF

  Diana Ferreira

  Mar 20, 2026
  1.0
  I ordered a 6 inch Great Canadian sub. After I paid, the supervisor (R K, as per the name tag), gave me the point of sale receipt, instead of the itemized receipt. Before I left I requested the itemized receipt. The supervisor (R K), found my receipt in the system, based on the last 4 digits of my debit card that I used to pay for my order. But, when reprinting my receipt, she noticed that she punched in the wrong button at the till and she mistakenly charged me for a 12" veggie delite sub which is $9.49 before taxes ($9.96 total, after taxes; and it was not what I had ordered), instead of charging me for the 6 inch Great Canadian sub (what I had actually ordered, and which was supposed to be $8.99 before taxes, $9.44 total after taxes). So she charged me $9.96, when I was supposed to have been charged $9.44, a 52 cents difference. Not only did she overcharge me, by "accidentally" punching in an item that was more expensive than what I had ordered, she did not apologize and even tried to excuse this by stating: "there isn't much difference". I really needed my receipt to correctly state the item I had actually ordered (6 inch Great Canadian sub), so, in order for that to happen I had to go back in line and order a Great Canadian sub again, and pay twice, for 2 sandwiches, when I only wanted one (and being overcharged for 1 of those sandwiches). And when making the 2nd Great Canadian sub, R K added mayo onto it, an item that I did not want, did not ask for, and that it's not a standard ingredient of the Great Canadian sub. I asked her to put the standard ingredients the Great Canadian sub comes with and she erroneously told me that "the Great Canadian sub comes with mayo" (when it doesn't), and proceeded to put mayo in it, again, an item I did not want nor asked for. And she was very rude, unpleasant the entire time. When I paid for the new sandwich, R K joked: "this time I'll be careful" (refering to her mistake the 1st time when ringing my order). The sandwich itself (the 2nd one R K made, not the 1st one the other food counter attendant made), was wrapped so tight that the sandwich got crushed and the sauce was all over the wrapper. When I opened the wrapper, the sandwich was a mess. It was a very frustrating experience, with several mistakes R K (the supposed "food counter supervisor") made, that made my experience more difficult, unpleasant, and more expensive than what it was supposed to have been. Also, when I was seated in the restaurant, and when there were no other customers being served, I overheard R K talking about me with the other food counter attendant, in a different language (sounded like Punjabi); I know they were talking about me, because the only words in English R K said during that conversation were "$9.49" and "$9.44", which was the price difference between the 12" veggie delite sub (before taxes) she incorrectly charged me the 1st time, vs the cost of the 6" Great Canadian sub (after taxes) I ordered and got correctly charged the 2nd time. Some of her mistakes have to do with lack of training (incorrectly telling me that the Great Canadian sub comes with mayo, when it doesn't). Some of her mistakes are, at best, a lack of attention (punching in the wrong button on the screen, charging me for the wrong item) and, at worst, a malicious way of deceiving and overcharging customers. And some of her mistakes are just lack of care and not putting a minimum effort into doing a good job (the Great Canadian sub R K prepared was crushed and with the sauce all over the wrapper).
• DS

  Darren So

  Feb 12, 2026
  1.0
  I visited this location with a group of friends while we were in a rush to get sandwiches before a sports tournament. Unfortunately, our experience was very disappointing from the moment we walked in. The staff member serving us appeared visibly annoyed and acted as though she did not want to be there. The overall attitude was hostile and unwelcoming. When I ordered my sandwich, she placed the meat and cheese in the toaster but then continued taking orders for six other people, leaving multiple subs sitting out while going through everyone’s orders. I’m not sure if it’s standard practice to prepare six sandwiches at once, but it resulted in our food sitting out longer than expected. They were also very stingy with the toppings. The portions were notably less than what I’ve received at other locations. When we politely asked for a bit more, the staff agreed but seemed even more annoyed while adding them. Even after that, the toppings were still noticeably lighter than expected. The biggest issue, however, was the pricing. I ordered a footlong BMT listed on the menu for $11.99, along with a blue Gatorade (which she said was $3.50) and a Brisk (which she said was $4.50). I was charged $24.10. When I reviewed the receipt and asked for an itemized copy, she told me she could not print one. When I asked for her name because I intended to leave a review, she begged me not to and offered a free drink or chips instead. What disappointed me most was not just the overcharge, but the fact that she did not acknowledge or admit the mistake at the time. Overall, the service, attitude, pricing transparency, and food preparation were very poor. I hope management looks into this so future customers don’t have a similar experience
• EL

  Erich Lee

  Jan 29, 2026
  2.0
  Standard Subway, majority of staff are generally friendly. However, the older lady at the register is rude and watches to see if you refill your drink more than once. Subs are also topped considerably less than other locations. Decided to avoid and save my money for places who try for my business.
• KM

  Kelsey Milberry

  Dec 22, 2025
  5.0
  Rav at the 51st St location was amazing!!

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