Poor customer service, service is too slow waited for 45 mins for a 10pcs chicken. Cashier does not even know their menu. Will never go back to that KFC location.
KG
Kracked GingerNut
Apr 2, 2026
1.0
You can only use the kiosk and it doesn't give you the specials of the day. Then there was one other person in the restaurant and my two sliders took over fifteen minutes to get and they were warm at best. Plus my sliders were just a small chicken finger on a bun with some lettuce a small amount of hot sauce. Not worth the money spent that's for sure. I probably won't ever eat at KFC again way too much money for what you get and they don't give two hoots. Crazy world we live in at the moment it seems like corporate doesn't care about us.
RB
Rachid Bouloudn
Mar 22, 2026
1.0
Impolite staff , bad service!!! The manager Harry refused to serve me order from coupon , he insisted to serve me different offers!!!
This is not the first time happened, last month I ordered from drive through, they said I have to wait 10 min for chicken to be cooked, I drove out of the drive through to the front as the lady she said . No one show up after 15 min I went back to the drive through. The chicken still not prepared yet !!! I refunded my money without getting my order.
Please this store need a professional manager with good staff
EV
Eyahk Villa
Mar 22, 2026
5.0
Even people who aren’t big KFC fans sometimes say they were “very impressed with the staff.
What are the dine-in hours at KFC located at 10021 - 178 Street NW, Edmonton?
The dine-in service at KFC is available daily from 9:00 AM to 10:00 PM.
Is the drive-through at this KFC open 24 hours?
Yes, the drive-through is open 24/7, every day of the week.
When can I pick up my order from KFC?
Pickup service is available daily from 9:00 AM to 10:00 PM.
What are the takeout hours for this KFC location?
Takeout orders are accepted 24 hours a day, seven days a week.
What is the address and phone number of this KFC?
KFC is located at 10021 - 178 Street NW, Edmonton, AB T5S 1T2, Canada. The phone number is +1 780-448-3854.
Where can I find more information or place an order online for KFC at this location?
You can visit their website at https://www.kfc.ca/restaurants/10021-178th-street/T5S%201T2 for more details and online ordering.
Are there other fast food restaurants nearby where I have dining options besides KFC?
Yes, nearby you will find McDonald's Canada, Pizza Hut, Noodle Street Edmonton, and Grill City offering various fast food choices.
Which hotels are located near this KFC for visitors who may want dining options close by?
Nearby hotels include Executive Royal Hotel West Edmonton, Royal Hotel West Edmonton, Sandman Hotel Group, Sandman Hotel Edmonton West, Comfort Inn West, and Wyndham Hotels & Resorts.
Are there other dining establishments near KFC suitable for different meal preferences?
Yes, nearby options include Chop Steakhouse & Bar for steak and bar fare, Taste Of Persia Restaurant for Middle Eastern cuisine, Denny's Restaurant for breakfast and brunch, and Rice Paper Vietnamese Fine Cuisine for Asian dishes.
What categories of food does this KFC restaurant specialize in?
This KFC location is a fast food restaurant specializing in chicken meals and offers halal options.
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