Brand Certified
Swiss Chalet
3.7(1104 reviews)
Certified by Swiss Chalet • Feb 22, 2026
Business Details
2203 99 St NW, Edmonton, AB
T6N 1J7, Canada
Certified by Swiss Chalet • Feb 22, 2026
(780) 988-2233
Certified by Swiss Chalet • Feb 22, 2026
https://www.swisschalet.com/en/locations/ab/edmonton/2203-99-st-nw
Certified by Swiss Chalet • Feb 22, 2026
About
Certified by Swiss Chalet • Feb 22, 2026
RestaurantRecipe Unlimited
Swiss Chalet is proud to be voted most trusted Casual Restaurant for Family Dining brand by Ontario and Atlantic shoppers based on the 2026 BrandSpark® Canadian Trust Study. Swiss Chalet in Edmonton, AB is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price!
Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families to our restaurants since 1954, & serving up our famous Chalet Hospitality from our family to yours.
Details
- Dine-inAvailable
- TakeoutAvailable
- Credit cardAvailable
- DebitAvailable
Location
Certified by Swiss Chalet • Feb 22, 2026
Hours
Certified by Swiss Chalet • Feb 22, 2026
Reviews
3.7
1,104 reviews
5 stars
474
4 stars
266
3 stars
124
2 stars
62
1 star
178
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported that the food was bland, poorly cooked, or not fresh, with several mentioning issues like frozen items and soggy fries.
Service Issues
Numerous reviews highlighted poor service experiences, including long wait times, inattentive staff, and rude behavior from management.
Positive Experiences
Despite the negative feedback, some customers praised specific servers for their friendliness and attentiveness, as well as enjoying their meals.
Value Concerns
Several customers felt that the portion sizes were small and not worth the price, leading to dissatisfaction with the overall value.
- SMShannah MckeemanFeb 17, 20265.0My friend and I went there yesterday and we had a great meal. The food is wonderful and our waitress Jolanta is awsome she is so efficient and goes above and beyond. I really appreciated the service. I will definitely be back.
- AYAdel YamoutFeb 14, 20261.0Very unprofessional, waitress was very unpleasant. We ordered cheese pizza, chichen tenders, chichen cesars salad 1 hour passed and we didn't get our order although the place was not crowded. After we started complaining, the manager came and apologized saying the kitchen lost the order... kids were crying of hunger... We left the place without eating and very unsatisfied.
- ANaya nakamaFeb 8, 20263.0I ordered Quarter Chicken Dinner and kids meals. Server was unpleasant and food was cold. I usually have great experience at the restaurant. I was quite disappointed about this experience.
- GCGlenn CantelonFeb 7, 20261.0This location delivers the worst service I’ve ever experienced in Edmonton. From start to finish, it was disorganized, slow, and painfully indifferent. Staff appeared annoyed by basic customer requests, communication was nonexistent, and accountability was nowhere to be found. Somehow, this place manages to make Denny’s feel like a five star dining experience. I only came because my mom likes it, but this was such a consistently poor experience that we will never return. There is no scenario where I would recommend this location to anyone.
- VVValerieJan 27, 20262.0For over 20 years we have been swiss chalet fans. Food ans service was always really good. Unfortunately those days are over. Last few times we have went to one for family supper very disappointing. Food is very bland with no taste a lot of times. My adult son was served ribs that were still frozen. Prices have gone way up with smaller servings and less sides. Mind you of your order of ribs are served frozen you wouldnt want too many of them. Problem is, we have tried few different locations and they are all about the same
Frequently Asked Questions About Swiss Chalet
Does Swiss Chalet at 2203 99 St NW, Edmonton have a drive-thru?
Yes, Swiss Chalet at 2203 99 St NW, Edmonton has a drive-thru for your convenience. Our drive-thru allows you to enjoy your Chalet Faves without leaving your car.
Does Swiss Chalet at 2203 99 St NW, Edmonton offer a Braille menu?
Yes, every Swiss Chalet restaurant location with a dining room has a Braille menu.
What are the operating hours of Swiss Chalet at 2203 99 St NW, Edmonton?
Swiss Chalet Edmonton - 99 St NW is open daily from 11:00 AM to 9:00 PM.
Does Swiss Chalet Edmonton - 99 St NW offer delivery services?
Yes, delivery is available. You can order online via their website or mobile app, and new app users get $5 off their first order of $40 or more.
Can I place a takeout order ahead of time at Swiss Chalet Edmonton - 99 St NW?
Yes, you can order ahead online or through the Swiss Chalet mobile app, with options including curbside pickup, in-restaurant pickup, and delivery.
Are there any specials or deals currently offered at Swiss Chalet Edmonton - 99 St NW?
Yes, they offer various deals including limited-time promotions, always-on offers, and family meal deals. Check their Specials & Deals page for current offers.
Does this Swiss Chalet location have a drive-thru?
Yes, the Edmonton 99 St NW location features a drive-thru for convenient service without leaving your car.
Is Swiss Chalet at 2203 99 St NW family-friendly and do they offer a children's menu?
Yes, Swiss Chalet welcomes families and offers a children's menu at this location.
Are vegetarian and gluten-friendly menu options available at Swiss Chalet Edmonton - 99 St NW?
Yes, vegetarian options are available and a Nutrition & Allergy Guide is provided to assist with dietary needs. Cross-contact with allergens is possible, so please review the guide for details.
What nearby places can I visit before or after dining at Swiss Chalet Edmonton - 99 St NW?
You can visit nearby coffee shops like Second Cup Cafe or Tim Hortons for a drink before or after your meal. For a quick snack or dessert, Boston Pizza South Common and The Burger's Priest are close by. If you need mobile services, stores like Fido and Rogers are nearby.
How can nearby transit or stores help me when visiting Swiss Chalet on 99 St NW?
Nearby transit-accessible locations like Skymart Edmonton shipping center and Party City can help you combine errands with your visit. Additionally, hair salons like Great Clips and beauty salons like KICK Salon are nearby if you wish to freshen up before dining.
Are there other dining options near Swiss Chalet at 2203 99 St NW, Edmonton?
Yes, there are numerous options nearby including fast food places like McDonald's Canada, Mary Brown's Chicken, and A&W Canada, as well as healthier alternatives like freshii for salads and vegetarian meals.
Brand Certified Facts from Swiss Chalet
Swiss Chalet partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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