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Subway

3.1
(165 reviews)

Business Details

5049 Mullen Road NW, Edmonton, AB
T6R 0S9, Canada
(825) 512-5420
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Edmonton Subway® Restaurant at 5049 Mullen Road NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Drive-throughNot available

Location

Subway
5049 Mullen Road NW, Edmonton, AB
T6R 0S9, Canada

Hours

Reviews

3.1
165 reviews
5 stars
77
4 stars
10
3 stars
3
2 stars
8
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees like Dilpreet and Monali received praise for their friendliness and attentiveness, while others were criticized for rudeness and poor handling of orders.

Food Quality

Inconsistent food quality reported; some customers enjoyed fresh and well-prepared sandwiches, while others experienced stale bread, incorrect orders, and unsanitary conditions.

Staffing Issues

Frequent complaints about understaffing, leading to long wait times and poor service during busy hours.

Portion Sizes

Customers expressed dissatisfaction with portion sizes, particularly regarding vegetables, feeling that they were being shortchanged.

Cleanliness

Concerns raised about cleanliness and food handling practices, with reports of unsanitary conditions and cross-contamination.
  • CK
    C K
    Jan 16, 2026
    1.0
    This Subway is unbelievably stingy with their vegetables. I received about 4–5 pieces of spinach and a thin, sad layer of the rest of the toppings. When I asked for more, they added 1–2 extra pieces like it was coming out of their own pocket. Subway is NOT cheap anymore, so this level of portioning is unacceptable. Customers should not have to repeatedly ask just to get a reasonable amount of veggies on their sub. If you’re going to charge these prices, then give proper portions. This location seriously needs to fix how they serve customers.
  • PP
    Prabhjot
    Jan 10, 2026
    1.0
    Again another place with same issue “Actually need more workforce to serve people timely. Nothing else.” Feeling sorry for the only employee who is still trying to serve with a smile.
  • HS
    Heather Seibold
    Jan 7, 2026
    1.0
    Worst Subway ever! Only one person working, so she kept us waiting 5 minutes before we could order while she prepped bread for the oven. She also told the next 2 customers it would be half an hour, so they left. Lucky them, our lunch was terrible. Questionable shredded chicken instead of the posted grilled chicken.
  • AF
    Amanda Friesen
    Dec 3, 2025
    1.0
    Can't take simple instructions over and over. Put way too much sauces on the sandwich no matter how many times I tell her not to. Pretends like she's listening to you.But doesn't actually hear a thing you're saying. Just looks at you and goes yup.Yep yup. Now normally that would mean they heard you, but if you go to the subway, make sure she repeats back.What you said. Again, you need to remember that this still won't make a difference because she just doesn't care. One bad sandwich after another. And if you don't have what the customer ordered, you don't just fill the order halfway.And write a sorry note with it. You contact the customer and ask them if it is okay to proceed without half the stuff that they ordered.. like if you don't have lettuce or green peppers ect . It's not just about money.People, come on. Please get with the program. People want a sandwich made a certain way.And if you leave one ingredient off a lot of people would agree that it doesn't taste like what they wanted.When they thought of having subway that night and they would have probably just ordered somewhere else. But to the lady behind the counter, it doesn't matter, just cut it short and kick it out. I tried to have sympathy for older women with apparent serious hearing problems, but it's hard to when they are this ignorant.To what the customer's needs are. With the degree of people working these types of jobs lately, i'm starting to see why they called it an art making a sandwich, but you guys have long since killed that art. Also, don't buy gift cards. I have bought many and they never work. And try contacting the company to get that fixed.Good luck with that. After many phone calls and much frustration, I just threw them in the garbage over one hundred dollars. But hey, I got my two free sandwiches.Just a bit expensive if you ask me. Again , for the hard of hearing, they just don't give a damn. But hey, i'm sure they'll do yours just right.So go ahead and place your order.
  • PP
    Percy
    Nov 23, 2025
    5.0
    I've been to this subway many times. Almost everytime, its Monali greeting us. Shes an absolute delightful and hard worker, I will definitely come back many many times. Great subway 🥪

Frequently Asked Questions About Subway

What are the operating hours of the Subway restaurant at 5049 Mullen Road NW?

The Subway restaurant is open from 8:00 AM to 11:00 PM Monday through Saturday, and from 8:00 AM to 10:00 PM on Sunday.

Does this Subway location offer pickup and delivery services?

Yes, this location offers both in-store pickup and curbside pickup services.

Brand Certified Facts from Subway

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