Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Edmonton Subway® Restaurant at 5049 Mullen Road NW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customer service experiences vary widely, with some staff being praised for their friendliness and attentiveness, while others are criticized for rudeness and poor handling of orders.
Staffing Issues
Many reviews mention understaffing during peak hours, leading to long wait times and frustration among customers.
Food Quality
While some customers enjoyed fresh and well-prepared sandwiches, others reported issues with stale bread, incorrect orders, and unsanitary conditions.
Customer Experience
Positive experiences often highlight specific employees like Monali and Dilpreet, while negative experiences frequently mention poor service and lack of attention to customer needs.
PP
Prabhjot
2 days ago
1.0
Again another place with same issue “Actually need more workforce to serve people timely. Nothing else.” Feeling sorry for the only employee who is still trying to serve with a smile.
HS
Heather Seibold
5 days ago
1.0
Worst Subway ever! Only one person working, so she kept us waiting 5 minutes before we could order while she prepped bread for the oven. She also told the next 2 customers it would be half an hour, so they left. Lucky them, our lunch was terrible. Questionable shredded chicken instead of the posted grilled chicken.
AF
Amanda Friesen
Dec 3, 2025
1.0
Can't take simple instructions over and over. Put way too much sauces on the sandwich no matter how many times I tell her not to. Pretends like she's listening to you.But doesn't actually hear a thing you're saying. Just looks at you and goes yup.Yep yup. Now normally that would mean they heard you, but if you go to the subway, make sure she repeats back.What you said. Again, you need to remember that this still won't make a difference because she just doesn't care. One bad sandwich after another. And if you don't have what the customer ordered, you don't just fill the order halfway.And write a sorry note with it. You contact the customer and ask them if it is okay to proceed without half the stuff that they ordered.. like if you don't have lettuce or green peppers ect . It's not just about money.People, come on. Please get with the program. People want a sandwich made a certain way.And if you leave one ingredient off a lot of people would agree that it doesn't taste like what they wanted.When they thought of having subway that night and they would have probably just ordered somewhere else. But to the lady behind the counter, it doesn't matter, just cut it short and kick it out. I tried to have sympathy for older women with apparent serious hearing problems, but it's hard to when they are this ignorant.To what the customer's needs are. With the degree of people working these types of jobs lately, i'm starting to see why they called it an art making a sandwich, but you guys have long since killed that art. Also, don't buy gift cards. I have bought many and they never work.
And try contacting the company to get that fixed.Good luck with that. After many phone calls and much frustration, I just threw them in the garbage over one hundred dollars. But hey, I got my two free sandwiches.Just a bit expensive if you ask me. Again , for the hard of hearing, they just don't give a damn. But hey, i'm sure they'll do yours just right.So go ahead and place your order.
PP
Percy
Nov 23, 2025
5.0
I've been to this subway many times. Almost everytime, its Monali greeting us. Shes an absolute delightful and hard worker, I will definitely come back many many times. Great subway 🥪
SS
Shailen Shah
Oct 31, 2025
5.0
Today I and wife were craving for something healthy and Subway on Mullen called our name. We stopped there and ordered our favourite veggie subway with loaded veggies. The experience at this location was a fabulous. We were helped by lady, Monali who was so helpful and knew her profession in creating a delicious sandwich. She had a best customer service with very welcoming smile and with positive energy. Monali Handles clients in very unique way and always makes them come back. We have been helped by her several times and never got turned down with service. Please try Subway on Mullen Road in the plaza across the gas station. I promise you all will love her service & friendliness. Thank you Monali for your continue hospitality. 🙏🏼
What are the operating hours of the Subway restaurant at 5049 Mullen Road NW?
The Subway restaurant is open from 8:00 AM to 11:00 PM Monday through Saturday, and from 8:00 AM to 10:00 PM on Sunday.
Does this Subway location offer pickup and delivery services?
Yes, this location offers both in-store pickup and curbside pickup services.
What types of meals are served at this Subway restaurant?
They serve breakfast, lunch, and dinner.
What payment methods are accepted at this Subway?
They accept American Express, Discover, Mastercard, and Visa.
Can I view the menu or order online for this Subway?
Yes, you can view the menu and order online via their menu URL: https://subway.com/en-us/restaurant/68546-0/menu/
Does this Subway restaurant provide catering services?
Yes, catering services are available at this location.
What is the address and contact phone number for this Subway location?
The address is 5049 Mullen Road NW, Edmonton, AB, T6R 0S9, Canada. The main phone number is +18255125420.
Are there any other Subway restaurants nearby?
Yes, there are multiple other Subway sandwich shops and restaurants nearby, making it convenient if you are in the area and want to choose a different location.
What nearby places can I visit before or after dining at Subway?
Nearby you can visit BarBurrito Canada for Mexican cuisine, Crumbl - Rabbit Hill for desserts, or XO Bistro for Vietnamese and Asian dishes, providing a variety of dining options in the area.
Are there any shops or services near the Subway at 5049 Mullen Road NW?
Yes, nearby are stores like Running Room for sporting goods, Pet Valu for pet supplies, and North Central Co-op offering gas, convenience, and grocery shopping.