Subway

3.2
277 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Edmonton Subway® Restaurant at 9516 170 St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
9516 170 St, Edmonton, AB
T5T 5R6, Canada

Hours

Reviews

3.2
277 reviews
5 stars
96
4 stars
44
3 stars
30
2 stars
30
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some staff members received praise for their friendliness and efficiency, others were reported as rude and dismissive.

Food Quality

Many customers expressed dissatisfaction with the freshness and quality of the food, citing stale bread and old vegetables.

Cleanliness

Several reviews mentioned issues with cleanliness, particularly regarding the bathrooms and overall store hygiene.

Order Accuracy

Numerous complaints were made about incorrect orders and poor attention to customer requests, leading to frustration among patrons.

Staff Training

There are concerns about inadequate staff training, resulting in inconsistent service and food preparation.
  • JC
    Jashan Chahal
    Oct 10, 2025
    5.0
    Mila was super friendly and efficient! She made my sandwich exactly how I wanted it and with a big smile. Great service!
  • YP
    Yashvi Patel
    Oct 6, 2025
    5.0
    Friendly staff and great costumer service. Definitely I will recommend this place for good sandwiches 👍🏻
  • WJ
    Wael Jemai
    Oct 6, 2025
    5.0
    Great costumer service
  • KG
    Kristin Grant
    Sep 13, 2025
    1.0
    Terrible service. The girl helping us September 13th at 11:15am was very rude and ridiculously stingy with the toppings. Either the wrap was stale or she folded it so it ripped, when we went back to get the wrap re wrapped she asked if I had purposefully ripped it and at first said no to fixing the error. Would not recommend this location what so ever. I wasn't expecting a lot from subway but they really went out of their way to give you the worst possible experience and food.
  • MM
    matthew muir
    Aug 14, 2025
    1.0
    I asked for the key to the restroom. The employee went to retrieve the key but promptly placed it back on the counter behind them saying that the washroom was out of order. I said if the washroom was out of order than why did "you" go to retrieve the key? The employee mumbled something back. I then asked "If the washroom was out of order why was there no sign posted?" It seems that the staff keep the washroom locked shut and out of order so they do not have to clean it. Do better with your lies or excuses.

Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 9516 170 St, Terra Losa Shopping Ctr, in the Washington area of Edmonton, Alberta, postal code T5T 5R6, Canada.

What are the opening hours for the Subway at Terra Losa Shopping Centre?

The Subway is open Monday to Friday from 7:00 AM to 11:00 PM, Saturday from 8:00 AM to 11:00 PM, and Sunday from 9:00 AM to 10:00 PM.