Subway

3.4
228 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Edmonton Subway® Restaurant at 11843 St Albert Trail brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
11843 St Albert Trail, Edmonton, AB
T5L 5B5, Canada

Hours

Reviews

3.4
228 reviews
5 stars
91
4 stars
39
3 stars
25
2 stars
14
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of feeling rushed or insulted during their visits.

Food Quality

Numerous reviews highlighted issues with food freshness and preparation, including complaints about old ingredients and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the store, including dirty tables and improper food handling practices.

Order Accuracy

Customers frequently experienced problems with their orders, including missing items, incorrect toppings, and issues with coupon redemption.

Staff Attitude

While some reviews praised individual staff members for their friendliness, many others criticized the overall attitude of the staff as dismissive or unfriendly.
  • MV
    Mandeep Verma
    Nov 12, 2025
    1.0
    i ordered veggie delight and ask to add extra veggie's ,they refused to put extra veggie's and saying they are short of veggies. Close the store and go home if you short on veggie in subway .
  • FA
    Filmon Alazar
    Oct 31, 2025
    1.0
    I would never recommend this place because all the workers are not friendly
  • PH
    Pauline Hesselgrave
    Sep 27, 2025
    5.0
    Good food good price
  • AL
    Adam Lowthian
    Sep 12, 2025
    1.0
    I would give this a lower star than one star if possible. First of all when I went into the store it was gross and not kept well. Doesn't look like it ain't being ever swept or mopped and there was food all over the tables. Secondly when I went to go and make my order I asked to have my cheese put on the side because that is how I like it. The owner as he later stated he was the owner argued with me for about 5 minutes about not putting the cheese on the side and then I'm not allowed to have it if I'm not going to put on the sub so I agreed to put it on the sub then they decided no you're not allowed to have cheese at all so eventually I said fine whatever I'm not going to argue just move on. Next when we get to the point of picking the toppings all I wanted was lettuce pickles green peppers. So at this moment I had no cheese and I was only getting 1/3 of the total of toppings that were allowed to be put on the Sub. So I requested extra pickles because he only put five, exactly five pickle slices on. He proceeded to start arguing again and at this point I walked out because it is not worth my time to argue about six or seven pickles instead of five when I was already getting robbed of my cheese. The owner was rude and their actions were absurd for somebody working in the customer service industry, as instead of giving customer service that they decided to argue about every little detail penny pinching on the sub. The tone and the words that this man was using towards me and my wife were not appropriate and I wish I had them recorded because I could go to the police. I do not recommend going into this Subway if you are a person who does not want to be insulted or attacked. If you like to be insulted and attacked then yes go into the subway. If you seen me embarrassment on the employee's face that was working beside him you would have felt so horrible for her as well.
  • AS
    Art Matthews Schwieger
    Sep 3, 2025
    1.0
    This was previously one of my favorite subway locations; yesterday's visit (Sept 2, 2025, approx 12:30pm) changed that. The worker didn't wash her hands between handling cash and making my sandwich. I had to repeat everything I said at least once or twice because all attention was on two men dining in the store, seemed like friends of the workers. Asked for cucumbers, got 5 cucumbers on a footlong. Asked for more, she placed 5 more directly on top of the first 5. Asked for spinach, got tomatoes. Then the worst part. Asked for olives, the container was nearly empty. So the worker grabbed a handful of olive juices and dumped it onto the sandwich. Horribly disappointed to witness multiple health code violations in a single visit, I truly hope this was a one-off experience.

Frequently Asked Questions About Subway

What is the address of the Subway restaurant in Sherbrooke Plaza, Edmonton?

The Subway restaurant is located at 11843 St Albert Trail, Sherbrooke Plaza, Edmonton, AB, T5L 5B5, Canada.

What are the opening hours for Subway at Sherbrooke Plaza?

Subway is open Monday to Thursday and Sunday from 8:00 AM to 10:00 PM, Friday from 8:00 AM to 11:00 PM, and Saturday from 8:00 AM to 10:00 PM.