Subway

3.6
204 reviews
Get DirectionsCallWebsite

Business Details

15321 Castledowns Rd, Edmonton, AB
T5X 3Y7, Canada
(780) 456-1395
http://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Edmonton Subway® Restaurant at 15321 Castledowns Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
15321 Castledowns Rd, Edmonton, AB
T5X 3Y7, Canada

Hours

Reviews

3.6
204 reviews
5 stars
89
4 stars
40
3 stars
19
2 stars
8
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, including rude staff, lack of attention to orders, and mishandling of food, leading to customer dissatisfaction.

Food Quality

Many customers reported issues with food quality, including stale bread, old vegetables, and insufficient toppings, which contributed to a negative dining experience.

Cleanliness

While some customers noted that the restaurant was clean, others reported unsanitary conditions, including cross-contamination and dirty food preparation practices.

Order Accuracy

Frequent complaints about incorrect orders, including wrong bread types and missing ingredients, indicate a significant issue with order accuracy at this location.

Staffing Issues

Several reviews mentioned that the location often had insufficient staff, leading to long wait times and poor service.
  • AE
    adel elseri
    Dec 24, 2025
    2.0
    Worst customer service I have ever experienced that a subway, Lack of care when making a sub, extremely unprofessional location.
  • BA
    Braden Archer
    Dec 5, 2025
    1.0
    No bread at a subway...
  • OO
    Original_2nd
    Nov 24, 2025
    1.0
    Not a very good experiance the bread was dry very minimal toppings they tried to give me bread that was sitting there open for who knows how long. Too much communication problems. I dont think ill be coming back to this location also the price is high for the quality..
  • BK
    barleen kaur
    Nov 16, 2025
    1.0
    The staff member at the counter insisted on taking only cash, and her behavior came across as quite questionable. For a franchise like Subway, this felt unusual and unprofessional. The interaction made me uncomfortable, and it raised concerns about how the location is being managed
  • RW
    Ron Wesley
    Nov 8, 2025
    1.0
    Do not come here, I ordered a sandwich with cheese to start with and the girl dropped the cheese in Tuna by accident and put it on the bread…I asked her what it was dropped in and she said tuna, I told her I’m allergic to fish then she proceeded to ASK me if I wanted it changed…OFC I DO. Cross contamination is bad here. Also their veggies are old and soggy/ brown and they put u a TINY amount of vegetables as if the workers are paying for them. I don’t recommend this Subway at all, it has made many ppl sick. Customer service 0/5
Read more reviews on Google

Frequently Asked Questions About Subway

Where is Subway located in Edmonton?

Subway is located at 15321 Castledowns Rd in the Montgomery area of Edmonton, Alberta, Canada, within the Lakeside Landing Edmonton S/C.

What are the operating hours of Subway at 15321 Castledowns Rd?

The Subway at this location is open Monday to Wednesday and Saturday to Sunday from 8:00 AM to 10:00 PM, and Thursday to Friday from 8:00 AM to 10:30 PM.