Subway

3.6
200 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Edmonton Subway® Restaurant at 15321 Castledowns Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
15321 Castledowns Rd, Edmonton, AB
T5X 3Y7, Canada

Hours

Reviews

3.6
200 reviews
5 stars
89
4 stars
40
3 stars
19
2 stars
7
1 star
45

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences, with some praising friendly and efficient staff, while others report rude service and poor handling of complaints.

Food Quality

Many customers expressed dissatisfaction with the freshness and quality of ingredients, citing old or spoiled vegetables and insufficient toppings.

Cleanliness

While some reviews mention the restaurant being clean, others report unsanitary conditions and cross-contamination issues.

Order Accuracy

Numerous complaints about incorrect orders and lack of attention to allergy alerts highlight significant issues with order accuracy.

Staffing Issues

Several reviews mention long wait times due to insufficient staff, with customers feeling neglected during busy periods.
  • RP
    Robin Pogson
    6 days ago
    5.0
    Fast clean friendly staff
  • BK
    barleen kaur
    Nov 16, 2025
    1.0
    The staff member at the counter insisted on taking only cash, and her behavior came across as quite questionable. For a franchise like Subway, this felt unusual and unprofessional. The interaction made me uncomfortable, and it raised concerns about how the location is being managed
  • RW
    Ron Wesley
    Nov 8, 2025
    1.0
    Do not come here, I ordered a sandwich with cheese to start with and the girl dropped the cheese in Tuna by accident and put it on the bread…I asked her what it was dropped in and she said tuna, I told her I’m allergic to fish then she proceeded to ASK me if I wanted it changed…OFC I DO. Cross contamination is bad here. Also their veggies are old and soggy/ brown and they put u a TINY amount of vegetables as if the workers are paying for them. I don’t recommend this Subway at all, it has made many ppl sick. Customer service 0/5
  • RG
    rick glendenning
    Sep 25, 2025
    5.0
    Very friendly , capable , and efficient staff
  • SN
    sama nasser
    Sep 6, 2025
    5.0
    Amazing customer service! The staff here is extremely friendly and kind, as well as fast and efficient with their work!

Frequently Asked Questions About Subway

Where is Subway located in Edmonton?

Subway is located at 15321 Castledowns Rd in the Montgomery area of Edmonton, Alberta, Canada, within the Lakeside Landing Edmonton S/C.

What are the operating hours of Subway at 15321 Castledowns Rd?

The Subway at this location is open Monday to Wednesday and Saturday to Sunday from 8:00 AM to 10:00 PM, and Thursday to Friday from 8:00 AM to 10:30 PM.