Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Edmonton Subway® Restaurant at 824 Parsons Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
There are numerous complaints about rude and unprofessional staff, with several customers describing their experiences as the worst customer service they've encountered.
Food Quality
Many customers reported issues with stale bread, poorly made sandwiches, and insufficient portions, leading to dissatisfaction with the food.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and friendly demeanor, indicating that there are positive experiences to be had.
Inconsistent Service
Customers noted inconsistencies in service quality, with some visits resulting in good experiences while others were marred by poor service and mistakes.
HL
Hold this big L
Feb 8, 2026
5.0
Buy 1 get 1 footlong promo right now.
AS
Akhil Sajan
Jan 9, 2026
1.0
I thought of not leaving this review because I was afraid if someone actually care for this, it could cost the job of the girl who was working yesterday, January 08, 2026 around 10.00 PM.
But I went through the reviews here and I should say, the girl who helped us, whose name starts with 'S' gave me the worst customer service ever.
She never was interested in doing customer service in her attitude and we didn't bother as it was last hour of the shift and she might have tired. But hey, do your job. When I asked about the days combo, which was 'cold cut' and asked her what's that, she pointed to a covered set of meat and walked away to help online orders. We waited patiently u til she finished it as the food pick up person was there. We let it slide even though she never addressed us and left the place while I was placing my order with her. When she came back and I asked her again about the combo and she pointed with frustration and anger, which made me ask 'it is covered and could you please tell me?'. She replied it is meat. Wow! I can see.
We let it go as me and my wife were very hungry.
Then while I made order for a 6" subway (the brisket one on menu) she asked "what?". I repeated the menu and asked to upgrade it to combo. She acted like she don't know the menu and asked what brisket. I said the one on your menu.
Then my wife placed order for salad with steak and bacon and she asked the same question and my wife repeated the same answer. "The one on your menu". She said it won't come as salad. We pointed the menu where it says change any of your sub to a salad for a price. She then very aggressively filled in all the veggies and stuff, trying to break the salad bowl (you can see in your camera) and started murmerring. We still didn't react and kept on to our patience.
Then, when I asked for my combo with the salad, which was on the menu, she said there is not such a thing. We pointed it on the menu and said it's right there. She disagreed and started arguing. We asked her to look the menu and she started cursing and arguing.
We couldn't take the attitude anymore and we told her the exact thing that "hey, this is enough and we can't take this attitude anymore. This is the worst customer service" and she started yelling and we said "please don't yell or argue as its not gonna take us anywhere. How am I supposed to see something that's covered and are you trained to treat customers by pointing, and being rude while something is asked and you act like you know nothing about the menu".
She started arguing more where we couldn't stand it anymore. We said we will pay and get the food as its made and if we leave the store, she is gonna throw it to the trash. We paid, left the store. But, more than saying this is the worst level of customer service, this is the worst way someone could behave.
AS
Armaan Sidhu
Dec 18, 2025
1.0
I want to customise my sandwich but staff member me to sit ..and they can my themself.disgusting
SP
Simran Pandhi
Dec 14, 2025
1.0
Sandwich was super dry. Asked for extra sauces and got no sauce at all. staff is not welcoming
This Subway is located at 824 Parsons Road, Ellerslie Crossing SC, Edmonton, AB, T6W 1A2, Canada.
What are the operating hours of the Subway at Ellerslie Crossing SC?
The Subway is open Monday to Friday from 7:00 AM to 11:00 PM, Saturday from 8:00 AM to 11:00 PM, and Sunday from 9:00 AM to 10:00 PM.
Does this Subway location offer pickup and delivery services?
Yes, this Subway offers both in-store pickup and curbside pickup options for customers.
Can I place an order online for this Subway restaurant?
Yes, you can order online through their official menu page at https://subway.com/en-ca/restaurant/39345-0/menu.
What payment methods are accepted at this Subway?
This Subway accepts American Express, Discover, MasterCard, and Visa for payment.
Does this Subway restaurant offer catering services?
Yes, catering services are available at this Subway location.
What meals are served at the Subway located at Ellerslie Crossing SC?
This location serves breakfast, lunch, and dinner.
Is dine-in available at this Subway?
Yes, dine-in service is available at this Subway restaurant.
What nearby places can I visit around Subway at Ellerslie Crossing SC?
Nearby places include multiple Subway locations, Sky Dental, Sobeys Liquor, Binh's Nails, Infinity Dental Ltd, Lube City, RBC Royal Bank ATM, Pampa Brazilian Steakhouse, Parsons Square, Petro-Canada gas station, Tim Hortons, Shell gas station, and Popeyes.
How can nearby petrol stations help when visiting Subway at Ellerslie Crossing SC?
Nearby gas stations like Petro-Canada and Shell offer convenient options to refuel your vehicle before or after your visit to Subway.
Are there any nearby dining options around this Subway restaurant?
Yes, you can find other dining options nearby including Pampa Brazilian Steakhouse, Tim Hortons, Popeyes, and other Subway locations for a variety of food choices.
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