Save-On-Foods

Reviews

• AM

  Allan Mattis

  4 days ago
  1.0
  I stopped at this location, hoping to pick up a case of root beer as two other grocery stores were out. When I rang through my purchase at the self-checkout, it came to $11.99! This is a 7/11/gas station price, I thought. I tried to cancel the transaction, but the machine locked up. After I left the store, I got the same case of soda at Safeway, a grocery store not known for value pricing, for $9.59, including deposit and GST. What I am more irked by is the customer service from the bearded manager named Andy. When he finally reached the checkout, he yelled, "What do you need?". No, "how can I help you" or something more pleasant. He removed the transaction from my machine without saying a word. No "how is your evening", and then he side-eyed me as I was holding three chocolate bars that I had seen on the aisle while I was waiting for help. I said I had just seen them, but I hadn't had a chance to add them to the till as the machine was locked up. When I left the store, he said nothing. Just stared at the floor and counted the seconds until he could lock the door. Way to feel welcome! This is the second time I received poor service from this man. The first time was when he barked at me about their closing time as I entered the store. I make a point of not trying to enter the store at 2 minutes before closing time, unlike some people, as it is unfair to the staff. However, even Superstore has a lady at the door who thanks you for coming or says, 'Have a nice night.' I am always surprised at how some people, like Andy, secure front-line customer service positions with little to no human relations ability.
• CL

  Cecilia Lau

  Nov 9, 2025
  1.0
  As a shopper for over a decade, I have always valued be store's convenience and selection. But my latest experience has shattered that trust. I was simply exiting after paying for my items at the pharmacy when, out of nowhere, a random guy sprinted up to me and gave me a nasty scare. No uniform, no badge visible, no introduction-just put his face in my bag and asked for my receipt. I had no idea who this person was. I went back into the store at customer service to present my receipt and proved the items were legitimately purchased because at this point I still did not know who the person who first approached me was. After the fact, the person did not provide any apology whatsoever.
• AS

  Ankrit Singh

  Oct 23, 2025
  5.0
  dean gave us excellent customer service. helped us with flower bouquet.
• SL

  Shellaine Lang

  Sep 27, 2025
  1.0
  Store is fine, the regular staff is kind. One star because I had a very uncomfortable experience being followed around closely and side eyed by security. Will shop elsewhere because of this. I did complain at the store and I usually don’t say anything or leave reviews but it was out of hand.
• AE

  A Etbail

  Aug 13, 2025
  5.0
  Save-On-Foods is a great grocery store with a fantastic selection, especially for a wide range of organic and local products. The store is always clean, well-organized, and the staff is consistently friendly and helpful. Their "More Rewards" program offers excellent deals and the online shopping and delivery service is incredibly convenient. It’s a reliable and pleasant place to shop for all your grocery needs.

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