Mixed reviews on customer service, with some staff being friendly and accommodating, while others, particularly management, received criticism for unprofessional behavior and poor handling of customer issues.
Checkout Experience
Frequent complaints about long wait times at checkout due to insufficient cashiers, with many customers expressing frustration over the lack of self-checkout options.
Store Cleanliness
Generally positive feedback on the cleanliness and organization of the store, with some customers noting that it is well-stocked and pleasant to shop in.
Product Quality
While many customers appreciate the quality of produce and specific items like sushi, there are concerns about the freshness of certain products and higher prices compared to competitors.
AB
Angela Best
Jan 3, 2026
5.0
Staff is SO kind and friendly. I've gotten to know so many of them and they always have time for a quick, friendly chat, even when super busy. They can be more expensive if not on sale, but make sure to get their points card do you can earn points to get money discounts! Thanks everyone there!
JM
Jovana M
Dec 23, 2025
4.0
Always very accommodating staff. The check out cashiers are all so nice too.
JG
jc German
Dec 20, 2025
5.0
I ordered there before good service i remember name’s jessica
AS
Amy Stiggler
Nov 12, 2025
1.0
Extremely Unprofessional assistant Store Manager
I’ve had multiple unpleasant experiences with the assistant store manager, Raj, and today was the final straw. Raj consistently “picks” on customers and even his own staff — I’ve seen him speak to employees in a rude, dismissive tone more times than I can count. His customer service is absolutely terrible.
I recently tried to return a salad that I purchased six days ago, because it had already expired the day after I bought it. Any reasonable manager would have understood, but Raj refused to exchange or refund it and acted like he was making up his own rules on the spot. He was condescending, dismissive, and completely unwilling to help. He even told me it was not right that I was returning a salad 6 days later after expiry once he had verified it was bought directly from his store 7 days prior. He did nothing but argue and waste my time.
This is not the first time I’ve had poor experiences with him. His attitude is consistently unprofessional, and the way he stares people down and talks to them is extremely uncomfortable. I shouldn’t have to feel intimidated or disrespected by a store manager when simply trying to resolve an issue.
This location seriously needs better leadership. Raj’s behaviour reflects very poorly on the entire store. There is a handful of us that have discussed Raj and his behaviour and we have all had similar experiences. We begin wonder if it’s due to our race as it feels like he goes above and beyond to make sure we feel this way and even when addressed he doesn’t care.
KA
Kimberly Abarico
Oct 19, 2025
1.0
ask one of the lady if they still have organic oats, her respond was "I cant get it right now" customer service zero. everytime I want to get Lotto max, I have to wait for 30 mins. Cashiers pretending that they cant see me. I gave up and go somewhere else for my lottery. If I can give a zero, I
would.
What are the regular opening hours for Save-On-Foods at 6260 199th Street NW, Edmonton?
Save-On-Foods is open daily from 7:00 AM to 10:00 PM.
Is Save-On-Foods open on public holidays?
Save-On-Foods has special holiday hours: open 7:00 AM to 10:00 PM on Nov 11; 7:00 AM to 6:00 PM on Dec 24 and Dec 31; closed on Dec 25; and open 8:00 AM to 6:00 PM on Dec 26 and Jan 1.
Does Save-On-Foods sell organic and prepared food products?
Yes, Save-On-Foods offers organic products and prepared food for customers.
What payment methods are accepted at Save-On-Foods?
Save-On-Foods accepts debit card payments and does not require cash-only transactions.
What categories of products and services does Save-On-Foods provide?
Save-On-Foods is a grocery store related to Overwaitea Food Group, and includes pharmacy and convenience store retail services.
How can I contact Save-On-Foods customer service?
You can reach Save-On-Foods customer service by calling +1 780-483-3259 or emailing customer_service@saveonfoods.com.
Where is Save-On-Foods located?
Save-On-Foods is located at 6260 199th Street NW, Edmonton, AB, T5T 2K4, Canada.
What nearby restaurants can I visit around Save-On-Foods at Hampton Market?
Near Save-On-Foods, you can enjoy dining at Teriyaki Corner for Japanese cuisine, Boston Pizza Hampton Market for pizza and chicken, or Smitty's Seat for pizza lovers.
Are there banks near Save-On-Foods for convenient banking?
Yes, several banks are nearby including BMO Bank of Montreal, TD Canada Trust Branch and ATM, HSBC Bank, TD Bank, and RBC Royal Bank.
What nearby services are available for health, beauty, and pets near Save-On-Foods?
Nearby services include Hampton Medical Clinic for healthcare, Great Clips for hair salon services, Bone and Biscuit Hampton Market Pet Food and The Bone & Biscuit Co for pet supplies, and Beauty Boutique by Shoppers Drug Mart for pharmacy and retail needs.