New York Fries is a premium fast food, food court restaurant specializing in French Fries, Gourmet Poutines and Premium Hot Dogs. Located in major malls across Canada, New York Fries has been Canadian's favourite french-fry restaurant since it opened in 1984. Today, New York Fries boasts locations across Canada and internationally. Offering a specialty menu based on fresh cut fries, the brand offers a variety of vegetarian and gluten free menu items. The classic fresh cut fry is suitable for a vegan diet. The brand is known for cutting Grade A Russet Burbank potatoes in store, leaving the skins on for texture and flavour, the potatoes are then cooked in non hydrogenated sunflower oil, and served hot and fresh to each customer. A variety of seasonings, dips and sauces are available to compliment the fries and condiments/toppings to add to premium hot dogs. Now available for delivery at most locations. Visit https://www.newyorkfries.com/locations-new to find the location nearest you...
Staff are consistently described as friendly, attentive, and accommodating, with many customers highlighting specific employees for their exceptional service.
Food Quality
The fries and poutine are frequently praised for being hot, fresh, and delicious, although there were some complaints about inconsistency in portion sizes and quality.
Speed of Service
Customers appreciate the quick service, even during busy times, with many noting that their orders are prepared promptly.
Cleanliness
The location is generally reported as clean and well-maintained, contributing to a positive dining experience.
Management Issues
Some reviews mention concerns about management behavior towards staff, suggesting a need for better training and support.
AS
Angel Sagucio
Dec 11, 2025
5.0
I had a great experience with this branch. The night staff were very attentive and friendly. I even had a nice little chat with the girl hyra taking my order, which made the visit feel even more welcoming. The guy who prepared my order made my fries exactly the way I wanted. perfect and delicious. I really appreciated the great service, especially at night when most places tend to rush orders. Keep it up!
OO
Osama Oujak
Dec 10, 2025
5.0
I came in monday close to closing time last night and the service was still really good. There were two ladies at the front, both very nice and patient. I asked about gluten free options since it was my first time, and the girl at the counter with the dimple explained everything clearly and answered all my questions. My order was prepared really well. Thank you for the great service! Will definitely come back
SB
Sydney Beckham
Dec 6, 2025
5.0
I came to New York Fries this morning to try their newest Truffle Fries, they tastes great with a rich and exciting flavour mix! The fries were also hot and crispy. The service was great, especially Alyssa and Catherine, who were both so nice and well-mannered. All the other staff were great, too. Service was quick and polite. It was a solid, pleasant visit.
EH
E H
Dec 5, 2025
5.0
Ssrvice is always super quick and staff are always super friendly no matter who’s working!
LP
Leslie Percy
Nov 25, 2025
3.0
Have been here many times. Today gravy tasted watered down. Does not bode well for the usually delicious poutine.