McDonald's

3.1
752 reviews
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Business Details

9321 137 Ave NW, Edmonton, Edmonton, AB
T5E 6K9, Canada
(780) 377-0819
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Location

McDonald's
9321 137 Ave NW, Edmonton, Edmonton, AB
T5E 6K9, Canada

Hours

Reviews

3.1
752 reviews
5 stars
248
4 stars
130
3 stars
85
2 stars
45
1 star
244

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific mentions of poor management and negative interactions.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Food Quality

Several reviews mentioned cold or stale food, with complaints about the freshness and presentation of meals.

Cleanliness

Customers noted unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.

Long Wait Times

Multiple reviews indicated excessive wait times in both the drive-thru and inside the restaurant, often leading to frustration.
  • RH
    Ryan Hanna
    3 days ago
    5.0
    I just wanted to reach out to say what a great time we all had with McDonald's Monopoly this year. It was so much fun to collect the tiles. Bobbi, Chase, Laksh and others really made it an enjoyable event. Thanks to everyone, and now we get to enjoy all the prizes.
  • JJ
    j
    4 days ago
    1.0
    so understaffed, worst experience every, there isn’t even anyone at the register, atp just go to tim’s or soemthing 🙄🙄🙄
  • MK
    Mackenzie Knox
    Nov 17, 2025
    1.0
    I ordered two meals through the drive though and boths meals were missing the fries. Unfortunately I didn't realize until I was at home.
  • ML
    Mason Livermore
    Nov 6, 2025
    1.0
    I dont reccomend the new Chicken Ranch and Bacon Poutine. Their workers need to have more pride in what they serve or mcdonalds needs to stop adding new items. Everytime I try a new item it's horrible. Look at the picture for yourself. 1 small squirt of ranch. Chopped the chicken Into 4pcs which aesthetically looks horrible. The box was half empty too. I've worked as a line cook in restaurants and if I sent that out for a dine in customer .. I'd have gotten a 10 minute lecture about taking my job seriously. Do better. I'll wait 20 minutes for mcdonalds and I won't bat an eye but if you rush it and ruin my meal you've wasted the time it took anyway.
  • MM
    Mooon Moe
    Oct 27, 2025
    4.0
    I’m a regular customer at this McDonald’s, and I just wanted to mention one of the drivethrough employees, Asmaa. She’s honestly the sweetest person ever! She always greets me with the warmest smile and such a positive attitude. The way she takes orders and interacts with customers truly makes my day every single time I come here. She’s amazing at what she does and deserves to be recognized! I had to mention her by name because, to be honest, most of the other drive-through employees usually seem uninterested, barely say a word, or just have an attitude.
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Frequently Asked Questions About McDonald's

What are the restaurant's daily operating hours?

This McDonald's location is open 24 hours a day, seven days a week.

When can I use the drive-through service?

The drive-through is available 24/7, every day of the week.