McDonald's

2.2
172 reviews

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Location

McDonald's
16705 – 71 Street NW, EDMONTON, AB
T5Z 3T3, Canada

Hours

Reviews

2.2
172 reviews
5 stars
42
4 stars
5
3 stars
6
2 stars
6
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional staff, with many experiences of incorrect orders and long wait times.

Order Accuracy

A significant number of reviews highlighted issues with incorrect orders, missing items, and failure to follow special requests.

Food Quality

Customers frequently complained about cold, stale, or poorly prepared food, with some describing it as inedible.

Cleanliness

Several reviews mentioned unsanitary conditions, including overflowing garbage and dirty tables.

Mixed Experiences

While many reviews were negative, a few customers noted good service and fresh food, indicating some inconsistency in performance.
  • AK
    Amrita Kashid
    5 days ago
    4.0
    We visited yesterday and noticed an offer on the My McDonald’s Rewards app that was valid on Tuesday. When I asked the order taker how the offer worked, she had no idea and even wasn’t sure what day it was. Another staff member came over and kindly explained the offer to us. While the staff were friendly, I feel that employees should be aware of ongoing promotions and app offers to provide a smoother experience for customers.
  • JW
    Jody Williamson
    Jan 2, 2026
    1.0
    This location has been open since summer, I have been there multiple times hoping it would improve. This location hasn’t gotten my family’s order right a single time. It’s either wrong or cold! I just don’t understand how this place can be so bad? Is it lack of training, lack of caring, or poor management. At this point I may just drive a little further and go to Wendy’s,
  • MC
    M C
    Dec 29, 2025
    1.0
    This place is the absolute WORST. Every single time I come here the food is always stale. Even when I ask for it fresh when ordering it still comes out stale. They serve food that’s been sitting out for too long.
  • SS
    sahilpreet singh
    Dec 29, 2025
    1.0
    Worst mc I ever seen specially for delivery drivers , when drivers come to pick up the food they just ignored it like they didnot see . Because of them my delivery rating went down cuz they make the 5 minutes order to 20 minutes just the wait time
  • KK
    Krystal
    Dec 24, 2025
    1.0
    I’ve come here twice now and let me just say that the service is absolutely horrid. Rude and disrespectful. Last time I came I was trying to confirm my order and was completely ignored and the order was wrong. The worker shut the window on me as I was trying to confirm the order. Than of course i was handed the wrong item… The first and second time I’ve come here they say hello on the mic then proceed to stop talking out of nowhere. Then as I try to speak they don’t even let you know that they need a moment. Not to mention the speed they work at… Not a good experience and I dont recommend this location. Might as well deive the extra 4 minutes to the next location.