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McDonald's

2.1
(206 reviews)

Business Details

16705 – 71 Street NW, EDMONTON, AB
T5Z 3T3, Canada
(825) 201-0109
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Location

McDonald's
16705 – 71 Street NW, EDMONTON, AB
T5Z 3T3, Canada

Hours

Reviews

2.1
206 reviews
5 stars
47
4 stars
6
3 stars
8
2 stars
7
1 star
138

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders, missing items, and food not matching what was requested.

Service Speed

Many reviews highlighted extremely slow service times, both in the drive-thru and inside the restaurant, often leading to long waits for food.

Food Quality

Customers frequently complained about cold, stale, or poorly prepared food, with several mentioning that items tasted old or were not fresh.

Staff Behavior

Several reviews noted rude or unprofessional staff interactions, contributing to a negative customer experience.

Overall Experience

The majority of feedback indicated a disappointing experience overall, with many customers expressing frustration and a lack of desire to return.
  • CM
    C Mac
    2 days ago
    1.0
    I’d say half the time I’m missing items from my order. Today I bought my 3 year old daughter their new sprinkle cookie but obviously didn’t get it. I normally I don’t care but I told my 3 year old daughter about it and she started to cry when I had to tell her. I even asked that it was in the bag this time. We didn’t get a receipt with our order so there’s not much we can do. This McDonald’s has been open for almost 6 months now and still is not up to the standard. I spoke to the manager Sidney who was not very helpful about the situation. She just said that I can take your name and next time you can get a cookie. I’ve probably been shorted 30$ of food by now. The management team takes no accountability for how poor their staff performs. I’ll just eat elsewhere for now on.
  • EM
    Edmonton Mom
    4 days ago
    1.0
    Got my order wrong....again. ordered and waited for 2 hot chocolates. Then they tell me they don’t have hot chocolate. I ordered extra sausage on the wrap, got the wrap, no extra sausage. Asked for butter for muffin, no butter. It is a mess when we come to this location.
  • EF
    Elaina Fiddler
    6 days ago
    1.0
    I ordered a nite sprite and even comfirmed with a worker that they have it, when I got it, it was a regular sprite. Last time they forgot my drink, the time before they also forgot my fries. The food is always cold and never good. I hope this place gets shut down
  • PB
    parvez beg
    Feb 19, 2026
    1.0
    Went for breakfast first of no staff i waited at counter for order nobody showed up Then i order through machine they forgot to follow machine,i waited half an hour for my order,the wrap was disgusted whoever made forgot coffee to add in my order. Totally unprofessional no idea whats going on.
  • EW
    Ethan Wong
    Feb 18, 2026
    1.0
    They always get the order wrong. Today, I ordered around McDelivery at 5am, and got the order almost 1 hour later. It took a long time to assign a driver, but when one was assigned, he waited 5+ minutes. When he eventually arrived, there were no hash brown and the pie expired in the middle of the night. Previously, I’ve ordered berry and white chocolate mcpops, and I was given hazelnut mcpops. I did not order hazelnut mcpops. I’m allergic to hazelnut mcpops. Tree Nuts is one of the top allergens in the world. Y’all got to get retrained.

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