Many customers reported rude and unhelpful staff, with several instances of poor communication and dismissive attitudes.
Food Quality
Food quality was inconsistent, with complaints about cold meals, incorrect orders, and poorly prepared items.
Cleanliness
The restaurant's cleanliness was frequently criticized, with reports of dirty dining areas and unsanitary conditions.
Atmosphere
The presence of homeless individuals and a chaotic environment contributed to a negative dining atmosphere for some customers.
Service Speed
Customers experienced slow service, with long wait times reported for both drive-thru and in-store orders.
AW
Alma Worden
Nov 17, 2025
3.0
I tried the new bacon [chicken] ranch poutine (sans poulet). Honestly, the concept is awesome, I wish it would stay on the menu but I would like it better with a little less ranch (it was saturated) and if the cheese curds were a little more melted. The burger was great and the place was a little messy but the young man that took my order almost made up for the downfalls with his positive attitude and hard working efficiency (he did a fantastic job considering he was the only one working the till).
RP
Ryan Penney
Nov 15, 2025
5.0
Brooklyn is by far the best customer facing attendant that I have ever come across. She was bubbly, happy, articulate and upsold me $15 worth of food that I didn't come in for. she's got everything you need you better keep an eye on this one cuz if you don't I'm going to take her when I open my business in Alberta here. Im scouting properties from Ontario.
AY
Asfand Yar
Nov 15, 2025
1.0
I received hotcakes with a hair in the food, which is completely unacceptable. I also ordered medium fries, but the portion I received was barely the size of a small. On top of that, the employees were extremely rude and unprofessional. When I called the store to request a refund, the staff member I spoke to had
a very bad attitude.
This experience shows serious issues with food safety, customer service, and staff behavior.
MA
mohammed akram
Nov 10, 2025
1.0
I was here on Sunday 9th November 2025 to pickup my order and it was my worst day ever.
Manager= s…..
I don’t know who was the manager I didn’t remember her name but she is a big Lier.
Guys I don’t recommend to eat at this location.
PL
Pablo Lara
Nov 1, 2025
2.0
I invited a friend to eat here. Homeless drugged people seated with an empty cup just to stay, a crazy woman screaming stuff to my friend. My plan was to eat inside but ended eating on my car. you feel unsafe with kids inside here.. Only for drive thru...
What are the regular operating hours of McDonald's at 10520 - 111 Avenue NW, Edmonton?
McDonald's is open 24 hours every day from Monday to Sunday.
What hours is the drive-through service available at this McDonald's?
The drive-through at this McDonald's is open 24/7, every day of the week.
Does this McDonald's location offer delivery service?
Yes, McDonald's offers delivery service 24 hours a day, seven days a week at this location.
Can customers pick up their orders in-store at this McDonald's?
Yes, this McDonald's location offers in-store pickup along with delivery services.
What types of meals are served at this McDonald's?
This McDonald's serves breakfast, lunch, and dinner.
What payment options are accepted at this McDonald's?
You can pay using American Express, Cash, Discover, MasterCard, and Visa.
What is the dress code for customers at this McDonald's?
The dress code is casual.
Are there any nearby transit options to reach McDonald's at Kingsway C?
Yes, the Kingsway Transit Centre and Kingsway/Royal Alex station are nearby, providing bus and train access to the area.
What nearby restaurants are close to this McDonald's that customers might consider visiting?
Moxies Kingsway Restaurant and Moxie's Grill & Bar are nearby dining options for customers looking for a different atmosphere or menu.
Are there any health or medical facilities near this McDonald's?
Yes, several medical facilities are close by including Alberta Hearing Service, Kingsway Professional Centre, Shore Denture Clinic, CapitalCare Norwood, and Royal Alexandra Hospital Satellite Dialysis Unit.