Customers frequently reported rude and unhelpful staff, with many experiences highlighting disorganization and poor customer service.
Food Quality
Numerous reviews mentioned issues with food quality, including cold, stale, or poorly prepared items, leading to dissatisfaction.
Wait Times
Many customers experienced excessive wait times for their orders, often citing slow service even during less busy periods.
Cleanliness
Several reviews pointed out unsanitary conditions, including dirty storefronts and improper food handling practices.
Location Convenience
While the location is convenient within the mall, many customers expressed disappointment with the limited menu options and lack of certain advertised items.
SM
Suhas Manoj
Nov 4, 2025
5.0
On time food
MB
Michael Boers
Oct 27, 2025
1.0
Want a drink? Sure, but wanna refill of just water? Nope not a free refill they will charge you 11 cents just to refill your cup with water. Disgusting store front too. I was met with horrible attitude too. Just great 🙄
CW
Careque Watson
Oct 21, 2025
1.0
I ordered a McCrispy expecting, well… a McCrispy. What I got looked (and tasted) like it retired from active service days ago. Dry, hard, and flaky like someone tried to reheat last week’s batch and call it “juicy.” When I mentioned it, the staff told me it was juicy. I had to laugh to keep from choking.
McDonald’s, please if this is your definition of juicy, we need to revisit the dictionary. I’ve had more moisture in a desert breeze.
On a serious note, consistency matters. I don’t expect perfection, but I do expect something edible and at least close to your own marketing photos.
The LAST photo was the FRESH & JUICY burger that was made😳
CS
Cody Stannard
Oct 17, 2025
2.0
Disappointed to find this location doesn’t carry the new Vegetarian Burger being advertised everywhere. I understand it’s a small location, but it’s the only one in the mall. A&W will continue to be my go-to with their multiple veggie burger options & multiple locations in the mall
YS
Yelyzaveta Sviren
Oct 15, 2025
2.0
We had a disappointing experience at McDonald’s today. We waited for our order for more than 15 minutes, and when we finally received it, we didn’t get any napkins, straws, or bags. The service was quite slow and disorganized. Hopefully, the staff can pay more attention to details next time.
What are the operating hours of McDonald's at West Edmon?
McDonald's at West Edmon is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 7:00 PM on Sundays.
Does this McDonald's location offer a drive-through service?
No, this McDonald's location does not offer drive-through service.
Can I order food for in-store pickup at this McDonald's?
Yes, in-store pickup is available but delivery service is not offered at this location.
What types of meals are served at McDonald's West Edmon?
They serve breakfast, lunch, and dinner.
What payment methods are accepted at this McDonald's?
Payments can be made with American Express, Cash, Discover, MasterCard, and Visa.
Does McDonald's West Edmon accommodate families and children?
Yes, this location welcomes families and children and offers a children's menu.
Is there a nearby café where I can have a drink before or after visiting McDonald's?
Yes, Deville WEM and Cinnzeo Bakery Cafe are nearby cafés where you can enjoy coffee or smoothies before or after your visit.
Where can I shop for clothing and fashion accessories near McDonald's West Edmon?
Nearby clothing stores include BOSS Shop, Lacoste, Saint Laurent, Boathouse, Bluenotes, Bikini Village, La Vie en Rose, Michael Hill, and Crocs.
Are there any fitness centers close to this McDonald's?
Yes, Crunch Fitness and Gold's Gym are located nearby for your sports and fitness needs.
Can I visit other eateries near McDonald's West Edmon for a variety of food options?
Yes, nearby options include BeaverTails West Edmonton Mall, Poulet Rouge West Edmonton Mall, Dairy Queen Grill and Chill, Atlas Steak and Fish, and Color Cafe for diverse dining experiences.