Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and disorganized.
Food Quality
Customers reported issues with food quality, including cold items, incorrect orders, and unsanitary preparation practices.
Wait Times
Many customers experienced excessive wait times for their orders, often leading to frustration.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty food preparation practices and unclean facilities.
Management Issues
Feedback indicated a lack of effective management, with staff appearing overwhelmed and poorly trained.
DH
Dani Hammad
2 days ago
1.0
I ordered two Chicken Juniors from this location, but they put both chicken patties in one sandwich. I didn’t say anything at first because I thought it might be a misunderstanding.
However, the fries were very bad too oily, looked not fresh, and not the usual color of McDonald’s fries.
When I spoke to the staff, and they told me the fries were fresh, but that they need to change the oil tomorrow, and that they cannot explain this to every customer.
I told her this is not my problem as a customer. I paid for good quality
I do not recommend this place. This is not the first time there have been many complaints about this branch, but people usually stay quiet. Today I decided not to.
I’m sorry, but when I pay, I expect good quality and respectful service.
BH
Blake Harder
5 days ago
1.0
bad service, very insincere and I was handed the wrong drink, when asking for the correct one saying I was given the wrong one I was told “ya I know”, and didn’t get straws or napkins
P2
Primus 234
Dec 25, 2025
2.0
Ordered a large fry, got a medium instead, didn't notice until I walked away, which isn't a problem, but what IS a problem is when the worker takes back the medium fries and tossed them out. All other locations I've been too have never been that wasteful and will always let you keep the fries they screwed up on
NB
Norrin Belcourt
Dec 16, 2025
1.0
I saw an Indian manager in the washroom with glasses he used the washroom looked in the mirror and did not wash his hands and went straight to the cashier I was shocked as I left the washroom and I was disgusted someone didn’t wash their hands and he was the one to take my order. Disgusting.
HB
Heather Brown
Dec 13, 2025
1.0
My boyfriend called out the cook because she touched a dirty cloth and touched her hair then proceeded to make my food.She was mad saying it was someone else’s food which is still unacceptable.My order was ready the cook asked if my boyfriend wanted a refund he said no it is his girlfriend’s food not his.She said okay I am cancelling the order I had nothing to do with the dispute between the cook and my boyfriend.
Good thing the manager stepped in or my ordered would of been cancelled without my consent.The lady cook is very unprofessional all because she got caught for being unsanitary and asked to wash her hands she acts out causing unnecessary drama at the front and trying to cancel my order.
What are the operating hours of McDonald's at West Edmon?
McDonald's at West Edmon is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 7:00 PM on Sundays.
Does this McDonald's location offer a drive-through service?
No, this McDonald's location does not offer drive-through service.
Can I order food for in-store pickup at this McDonald's?
Yes, in-store pickup is available but delivery service is not offered at this location.
What types of meals are served at McDonald's West Edmon?
They serve breakfast, lunch, and dinner.
What payment methods are accepted at this McDonald's?
Payments can be made with American Express, Cash, Discover, MasterCard, and Visa.
Does McDonald's West Edmon accommodate families and children?
Yes, this location welcomes families and children and offers a children's menu.
Is there a nearby café where I can have a drink before or after visiting McDonald's?
Yes, Deville WEM and Cinnzeo Bakery Cafe are nearby cafés where you can enjoy coffee or smoothies before or after your visit.
Where can I shop for clothing and fashion accessories near McDonald's West Edmon?
Nearby clothing stores include BOSS Shop, Lacoste, Saint Laurent, Boathouse, Bluenotes, Bikini Village, La Vie en Rose, Michael Hill, and Crocs.
Are there any fitness centers close to this McDonald's?
Yes, Crunch Fitness and Gold's Gym are located nearby for your sports and fitness needs.
Can I visit other eateries near McDonald's West Edmon for a variety of food options?
Yes, nearby options include BeaverTails West Edmonton Mall, Poulet Rouge West Edmonton Mall, Dairy Queen Grill and Chill, Atlas Steak and Fish, and Color Cafe for diverse dining experiences.