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McDonald's

3.4
(562 reviews)

Business Details

18521 Stony Plain Road, Edmonton, AB
T5S 2V9, Canada
(780) 414-8317
https://www.mcdonalds.com/ca

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
18521 Stony Plain Road, Edmonton, AB
T5S 2V9, Canada

Hours

Reviews

3.4
562 reviews
5 stars
181
4 stars
136
3 stars
90
2 stars
51
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders and emphasized the need to double-check before leaving.

Cleanliness and Safety

Several reviews mentioned unsanitary conditions and lack of proper food handling practices, raising concerns about health and safety.

Staffing Issues

Customers noted insufficient staffing leading to long wait times and inadequate service.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or poorly prepared items.
  • DB
    Dave Beckett
    Feb 5, 2026
    3.0
    The staff are so incredibly slow at this location. Way below average McDonald’s. Spent more time serving themself drinks than serving customers.
  • MS
    Marc Schumacher
    Jan 29, 2026
    1.0
    I work in the area and this location cannot get a drive through order correct. Also check good on the card reader when you pay as it has 2 lanes and they love to charge you for other people's orders. The staff also love to smash the burgers down to nothing as the wrap and pass them. Worst location in Edmonton I've been to so far, avoid!
  • KS
    Karanjit Singh
    Jan 4, 2026
    1.0
    Not enough staff to complete orders. Even not attending the customers. And not enough stock some items are out of stock. Customer going back.
  • MK
    MANPREET KAUR
    Jan 2, 2026
    1.0
    Terrible customer service. I asked the front counter lady with glasses for habanero sauce and even offered to pay for it. Instead of helping, she snapped at me and said, “I don’t have time for this.” Completely rude, dismissive, and unprofessional. If asking politely and offering to pay is too much, maybe customer service isn’t the right job. Very disappointing experience. I am never coming back here
  • CS
    C. S.
    Dec 24, 2025
    1.0
    It's McDonald's so I don't expect much, but even this location is scraping the bottom of the barrel. Cold food, rude stuff, dining room is disgusting. I'll get my coffee elsewhere

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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