Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders and staff not following special requests.
Cleanliness and Safety
Concerns were raised about cleanliness and food safety practices, including staff not wearing gloves while handling food.
Staffing Issues
Several reviews mentioned insufficient staff leading to long wait times and poor service.
Food Quality
Customers frequently complained about food quality, including cold and stale items.
KS
Karanjit Singh
Jan 4, 2026
1.0
Not enough staff to complete orders. Even not attending the customers. And not enough stock some items are out of stock. Customer going back.
MK
MANPREET KAUR
Jan 2, 2026
1.0
Terrible customer service.
I asked the front counter lady with glasses for habanero sauce and even offered to pay for it. Instead of helping, she snapped at me and said, “I don’t have time for this.”
Completely rude, dismissive, and unprofessional. If asking politely and offering to pay is too much, maybe customer service isn’t the right job. Very disappointing experience. I am never coming back here
CS
C. S.
Dec 24, 2025
1.0
It's McDonald's so I don't expect much, but even this location is scraping the bottom of the barrel. Cold food, rude stuff, dining room is disgusting.
I'll get my coffee elsewhere
MM
Miks
Nov 30, 2025
1.0
I didnt find out until after i had left to have dinner with family and brought this Absolutely ruined my night I have worked at mcdonalds in the past for over a year and this would have had me and my manager fired
MC
M C
Nov 30, 2025
1.0
BEWARE this location is TERRIBLE! WORST IN THE CITY! Manager has no respect she raised her voice while refusing to refund a terrible order i had pre called about the manager lazy, rude & does not know how to do any customer service or guest care i even called to complain before i had shown up they had originally taken a long time & spilled ice cream all over my 6$ mcflurry cup & filled my large fry to here. they didnt even issue me a full refund because I wasn't willing to bring all the food back which on thr phone call when i had asked for my refund no one mentioned having to return my food? If anyone from head office is willing to forward this issue I would love to have a call with someone in office as my entire life of ordering at mcdonalds i have never had an experience quite like this when I had mentioned my burgers were not good she said " we dont do that here" so there is 0 chance of your problem being acknowledged!! Beware double check your orders & dont leave without getting it right! I didnt find out until after i had left to have dinner with family and brought this Absolutely ruined my night & having to return for the refund just to not be actually issued the refund I was promised was extremly frustrating I have worked at mcdonalds in the past for over a year and this would have had me and my manager fired no doubt about it, absolutely shameful
What are the operating hours of McDonald's at 18521 Stony Plain Road, Edmonton?
McDonald's is open daily from 7:00 AM to 10:00 PM.
Does this McDonald's location offer drive-through service?
No, this McDonald's does not have a drive-through service.
Can I order food for delivery or pick-up from this McDonald's?
Yes, this location offers both in-store pickup and delivery services.
What meal times are served at McDonald's on Stony Plain Road?
This McDonald's serves lunch and dinner but does not serve breakfast.
What payment methods are accepted at McDonald's Edmonton W?
They accept American Express, Cash, Discover, MasterCard, Visa, and also debit cards.
Is there a children's menu available at this McDonald's?
Yes, this location offers a children's menu for families with kids.
Are there any coffee options available at McDonald's on Stony Plain Road?
Yes, this McDonald's serves coffee and also offers dessert items.
Is outdoor casual attire appropriate when visiting this McDonald's?
Yes, the attire at this McDonald's is casual, making it suitable for relaxed visits.
What nearby places can I visit around McDonald's Edmonton W?
Nearby places include Walmart, Tim Hortons, Photos Unlimited Portrait Studios, and Regal Nails Salon and Spa, allowing you to shop, grab a coffee, get photos taken, or enjoy beauty services before or after your meal.
Are there any hotels near McDonald's at 18521 Stony Plain Road for travelers?
Yes, nearby hotels include Holiday Inn Express & Suites West Edmonton-Mall Area, Four Points by Sheraton Edmonton West, Element Edmonton West, and Candlewood Suites West Edmonton - Mall Area, convenient for visitors looking for accommodation close to McDonald's.
How can I get to McDonald's in Edmonton W using public transit or nearby landmarks?
You can use nearby landmarks such as Walmart and Tim Hortons to locate the McDonald's easily. These popular locations help orient you in the area and provide reference points when finding your way.