While some staff members received praise for their friendliness and efficiency, others were criticized for poor service and lack of organization.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food preparation mistakes, leading to frustration.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty dining areas and bathrooms.
Service Speed
Customers frequently mentioned slow service, particularly during busy times, with long wait times for food.
Food Quality
The quality of food was inconsistent, with some customers enjoying fresh meals while others reported cold or poorly prepared items.
TN
thai nham
2 days ago
1.0
I am writing to formally complain about my recent order at this location This is now the second time I have ordered a bagel with cream cheese and received an extremely small amount.
While cream cheese was added, the portion was so minimal that it barely covered the bagel. This is not acceptable, especially since this issue has happened more than once.
I expect consistency and proper portion standards when I pay for a product. Please address this issue with your team to ensure it does not continue happening. I would appreciate a refund or replacement for my order.
KG
Kartik Ghai
Feb 17, 2026
1.0
Just ordered a mac spicy meal rest was fine just missing the lower half of my burger, also to mention had to wait 6-7 mins for fresh sandwich just to go home and find half of it missing
PB
Perry Behling
Feb 11, 2026
1.0
They have the absolute longest wait times through the driver through.
My coffee is never stirred properly and I'm not going back there anymore.
IO
iffy o
Feb 7, 2026
1.0
“They hung up the phone on me”
Every single time I go to this location or place and order for delivery I am missing items! Whether it be dipping sauces i paid for “add ons or substitutes, nuggets a burger etc.
Called the store and what sounded like a teenage boy with a very bad attitude answered saying he was the skip manager and told me to go somewhere else. NP! I suggest senior management look hit this guys customer service skills and educate him on how to avoid escalating issues. Never going back!
MM
Melly
Jan 29, 2026
5.0
This MacDonalds gets 5 stars because of their staff member named -Alex- every morning i get a coffee on my way to the hospital for work - every time this young gentleman is working, he is so happy so friendly so welcoming and just exactly who i love to see so early in the morning - Good job kid!!! Keep you the good work and great customer service - other staff at this location should be like Alex !!!
What are McDonald's operating hours at 6104 - 109th Street N.W, Edmonton?
McDonald's at 6104 - 109th Street N.W, Edmonton is open 24 hours a day, 7 days a week.
Does this McDonald's offer delivery services?
Yes, delivery is available 24/7 every day of the week.
Is there a drive-through available at this McDonald's location?
Yes, the drive-through is open 24 hours a day, 7 days a week.
What meals are served at this McDonald's?
They serve breakfast, lunch, and dinner.
What payment methods does McDonald's at 109th Street accept?
This location accepts American Express, Cash, Discover, MasterCard, and Visa.
Can customers pick up their orders in-store?
Yes, in-store pickup is available along with delivery services.
What is the dress code for dining at this McDonald's?
The attire is casual for all customers.
Is there a nearby gas station or convenience store to McDonald's at 109th Street?
Yes, Circle K convenience store and gas station are located nearby and could be convenient for quick stops before or after visiting McDonald's.
Are there professional photography services near McDonald's at 109th Street?
Yes, nearby photography services include Twisted Light Photography, Curtis Comeau Photography, Rebel Heart Portraits, and Instant Memories Photography, which can be helpful if you need event or portrait photography before or after your meal.
What healthcare or wellness services are located near this McDonald's?
Nearby you will find Myohealing Clinic for massage and acupuncture, Cori's Healing Hands Massage spa, and Amplifon Hearing Clinic for audiology services, providing wellness options to complement your visit to McDonald's.
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