Numerous customers reported that the food was often cold, stale, or poorly prepared, with specific complaints about burnt fries and dry nuggets.
Customer Service
Many reviews highlighted poor customer service, including rude staff interactions, long wait times, and mistakes with orders.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and bathrooms, contributing to an overall negative experience.
Inconsistency
Feedback indicated a lack of consistency in food quality and service, with some customers experiencing improvements while others faced ongoing issues.
GL
Graeme Lindsay
Dec 23, 2025
1.0
It’s always a mistake going to this location. Probably the worst McDonald’s in the city. Terrible staff. The McNuggets were hard and dry like they had been sitting out for days. Both the McNuggets and the fries were cold. I can guarantee they don’t care.
MV
Megan Vienneau
Dec 17, 2025
1.0
Just watched the manager take muffins out of a to go order bag and put them back on the shelf where they were serving the "fresh" ones.
When asking for a cup of water he gave me a super snarky comment about needing water, not to mention my coffee took 15 minutes and my co worker got his food before I even got my coffee. Horrible, wouldn't recommend especially if you're in a hurry which fast food is supposed to be for. 😐
GC
Gerald C.
Dec 16, 2025
1.0
It was my first time visit after a long time at this McDonalds branch. Foods were not hot/warm. Meats on the burgers were not moist, maybe over-held in the warmer. Fries and nuggets were burnt, dry and uneven color, not golden brown. Their foods not up to McDonald’s standards. Front staff making rude faces when being approached by customers and sounds unprofessional. Their kiosk didn’t have paper, reason customers reaching out to them. My wife had a few bad experiences at this branch, I want to go somewhere else but my kid wants fries and nuggets which never eaten due to poor quality.
V
去V1SPR
Dec 15, 2025
1.0
around 2:45 PM i was ordering at the kiosk and was met by no receipt paper, when i tried to ask a worker to get my receipt the worker named MARIO gave me an attitude and repeated asked me “did you buy a water bottle, how was i suppose to remember when i ordered a bunch of things. secondly, i was given day old fries, mind you this food was going to a person in the hospital and it was horrible, both the fries and customer service are horrible. and no mario if you’re reading this right now if you dont like your job just quit, theres much more people who’ll appreciate doing that job and would give more better service.
RS
Rb Singh
Dec 9, 2025
1.0
I went to this McDonald’s today and unfortunately received very poor service. When I approached the counter, the lady at the counter seemed frustrated. I accidentally placed wrong order on the app and when I politely asked for it to be corrected, the response felt rude and dismissive. The lady named Abhigail was so unprofessional. I enjoy McDonald’s normally, but this experience was disappointing. I hope management can provide additional training so customers receive better service.
What are the regular opening hours for McDonald's at 15730-87th Avenue, Edmonton?
McDonald's is open 24 hours a day, 7 days a week at this location.
Does this McDonald's location offer delivery services?
Yes, delivery service is available 24/7 at this McDonald's.
Can I order ahead and pick up my meal at this McDonald's?
Yes, the location offers in-store pickup services.
Is there a drive-through service available at this McDonald's?
Yes, the drive-through is open 24/7 for your convenience.
What payment options are accepted at this McDonald's?
You can pay with American Express, Cash, Discover, Mastercard, and Visa.
What meals are served at this McDonald's?
They serve breakfast, lunch, and dinner including popular items like the Big Mac and Quarter Pounder.
What is the attire recommended when visiting this McDonald's?
Casual attire is suitable for visiting this McDonald's location.
Are there coffee and dessert options available at this McDonald's?
Yes, this location serves coffee and dessert items.
What nearby shopping options are available if I want to shop before or after visiting McDonald's?
Nearby shopping options include Meadowlark Mall and Firetubs, where you can shop conveniently before or after your meal.
Are there nearby places where I can get coffee or snacks apart from McDonald's?
Nearby coffee and snack options include Tim Hortons, Second Cup Coffee Co. featuring Pinkberry Frozen Yogurt, and Circle K convenience store.
If I need medical or pharmacy services near McDonald's, where can I go?
Nearby medical and pharmacy services include Medicine Shoppe, Shoppers Drug Mart, Pharmacy Care Clinic by Shoppers Drug Mart, and Lift Medical Aesthetics and Wellness Studio.