McDonald's

3.3
1710 reviews
Drive-Thru Curbside McDelivery
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Business Details

11053 Ellerslie Road, Edmonton, AB
T6W 1S1, Canada
(780) 414-8338
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
11053 Ellerslie Road, Edmonton, AB
T6W 1S1, Canada

Hours

Reviews

3.3
1,710 reviews
5 stars
548
4 stars
357
3 stars
278
2 stars
107
1 star
420

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including stale fries, old oil, and unsanitary conditions.

Customer Service

Mixed feedback on customer service; while some praised staff for being friendly and helpful, many others reported rude behavior and slow service.

Order Accuracy

Frequent complaints about incorrect orders and missing items, particularly in drive-thru and delivery services.

Cleanliness

Concerns raised about cleanliness, including unsanitary conditions in the restaurant and bathrooms.

Management Issues

Several reviews highlighted poor management practices, including staff being unhelpful and unprofessional.
  • BB
    Brian
    6 days ago
    2.0
    I was in McDonald's this evening and it was very slow and I sat down waiting for my food and I must have been waited like 15 closer to 20 minutes until somebody said did you order some food and I said yes I did and I gave them the number. I had asked them why it had taken so long and also mention that the food was cold they had told me they called me but I was 10 ft away from the account or sitting down waiting for my food the order was to stay in not take out when finally I had received my food it was in a bag the food was cold and they blame me for not hearing them call me at 5 or 6 times which was a lie and the only reason I'm leaving this review is because I hate when people lie. They did not want to take responsibility for their own actions and I certainly would not recommend going there in the evening good help is hard to find k
  • CS
    Carlos Sheridan
    6 days ago
    5.0
    Service has slipped and that's why they're losing marketshare. Not so fast food any more.
  • HB
    Holly Bailey
    Nov 10, 2025
    5.0
    I had a problem on my visit. The manager Felix went above and beyond to provide fantastic customer service. Thank you Felix for your excellent service and for being such a friendly and kind employee.
  • AL
    Albert Lacson
    Nov 7, 2025
    2.0
    i ordered big mac small frapp and fries this not 2nd time and always give me not fresh cooked fries it seems hold long time.quality poor is not mc donalds standard.waste my money
  • EB
    Erin Burgess
    Oct 25, 2025
    1.0
    Walked in at 12pm on a Saturday to cashier desk. The Manager said to another employee can you help this person at the counter, I'm going on a break. 12:20pm it is packed full of people. 1 customer whom was just behind me waiting 15 mins for his order! 2 cars outside waiting for orders. Fine time manager to be taking a break! Good for you
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 11053 Ellerslie Road?

McDonald's at 11053 Ellerslie Road is open 24 hours a day, seven days a week.

Is McDonald's open for breakfast, lunch, and dinner?

Yes, this McDonald's serves breakfast, lunch, and dinner every day.