McDonald's

3.3
1713 reviews
Drive-Thru Curbside McDelivery
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Business Details

11053 Ellerslie Road, Edmonton, AB
T6W 1S1, Canada
(780) 414-8338
https://www.mcdonalds.com/ca
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About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
11053 Ellerslie Road, Edmonton, AB
T6W 1S1, Canada

Hours

Reviews

3.3
1,713 reviews
5 stars
550
4 stars
357
3 stars
278
2 stars
108
1 star
420

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and missing items from orders.

Food Quality

There were numerous complaints about food being cold, stale, or poorly prepared, with some customers finding hair or other unsanitary issues.

Customer Service

While some employees received praise for their helpfulness and friendliness, many reviews highlighted rude staff and poor management responses.

Cleanliness

Several customers noted cleanliness issues, particularly in the bathrooms and food preparation areas.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and overall dissatisfaction with order fulfillment.
  • CC
    cristina
    4 days ago
    1.0
    worst experience ever. had to wait more than 30 minutes and half of my food didn’t even come through. Drinks were missing, we had to ask for ALL of them, yet they forgot my childs milk, and yogurt in her happy meal. If you EVER come across this place, don’t even. worst experience
  • MB
    Madison Bere-Hansen
    6 days ago
    5.0
    A year ago, I probably would have rated this McDonalds 2/5 stars due to multiple unpleasant experiences, but sometime in the summer I think they may have gotten new owners or management because the service skyrocketed, particularly the managers (at least, the ones who are dressed as managers) who often work the evening drive thru window and are always pleasant. Staff are always kind and service is speedy. Food is as expected for McDonalds, but that is better than other locations which don’t even meet that standard.
  • LL
    Latestjacob
    Jan 1, 2026
    5.0
    I have literally NEVER been disappointed with the food at this location! Fresh and delicious, every single time. The service when dining in was also excellent!
  • GS
    Gagan Sandhu
    Dec 13, 2025
    1.0
    Bad service
  • BB
    Brian
    Nov 18, 2025
    2.0
    I was in McDonald's this evening and it was very slow and I sat down waiting for my food and I must have been waited like 15 closer to 20 minutes until somebody said did you order some food and I said yes I did and I gave them the number. I had asked them why it had taken so long and also mention that the food was cold they had told me they called me but I was 10 ft away from the account or sitting down waiting for my food the order was to stay in not take out when finally I had received my food it was in a bag the food was cold and they blame me for not hearing them call me at 5 or 6 times which was a lie and the only reason I'm leaving this review is because I hate when people lie. They did not want to take responsibility for their own actions and I certainly would not recommend going there in the evening good help is hard to find k
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 11053 Ellerslie Road?

McDonald's at 11053 Ellerslie Road is open 24 hours a day, seven days a week.

Is McDonald's open for breakfast, lunch, and dinner?

Yes, this McDonald's serves breakfast, lunch, and dinner every day.