Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unsanitary conditions in the dining area and restrooms.
Food Quality
Many reviews highlighted issues with food quality, including stale or burnt items, incorrect orders, and food safety concerns.
Customer Experience
Several customers expressed dissatisfaction with their overall experience, citing issues with staff behavior and lack of proper customer service.
Location Issues
The area surrounding the restaurant was noted for having vagrants, which contributed to a feeling of discomfort among some patrons.
AL
Adrian Lisan
Nov 11, 2025
1.0
I was craving apple pie i give my coupon I drive home and its not in the bag r u kidding me bro and u expect me to come back after Im sitting down already how you forget something in my order man this is deep
SK
sammy kaynarca
Nov 6, 2025
1.0
This location is always bad for everything always they give less of everything from other location I get ice cream everywhere is lots here like joke I say this is it and the boy work there he say yeah are you expecting more what a hell.
SH
Sha-lyn Hakes
Oct 30, 2025
3.0
Lots of vagrants in this area- not the restaurants fault, that’s just the way the area is unfortunately, but I do wish they would consider that when doing their “table service” option from ordering off the app.
Sucks when you are by yourself and you get your tray brought over with no napkins and an empty cup. Then you got to pack up all your stuff and haul it to the fountain area or hope your stuff doesn’t get stolen when you go get your drink and napkins . Otherwise, good location! Food comes out good and modifications are correct.
JE
Jon Edgson
Oct 22, 2025
1.0
Been here/ordered here a couple times and been the lack of quality in the items (next to no mayo on a mcchiken no extra fudge on a sundae) and crazy wait times for just a large drink (5 to 10mins) this is the worst McDonald's, if you're ordering through delivery services order from medowlark and if you're going in person go to the mall
MM
Makome
Oct 22, 2025
1.0
Before I start I just want to say that I understand that night shifts are difficult (Granted I work 12 hour shifts on a rotating night and day schedule) and at the end of the day I’m complaining about the quality of a McDonald’s restaurant but the employees working between 12AM-7:30AM just do not care about their jobs. There is no reason why I should be waiting 15 minutes for a McDouble meal when I’m the only one in line at 1:00AM in the morning. After waiting 15 minutes the fries come out stale and barely warm with the McDouble being lukewarm and the buns are almost as stale as the fries. On top of that when taking orders the employees are having full on conversations using their AirPods.
This has consistently been my experience with this location and these poorly trained employees since May.
Hands down the WORST McDonald’s location on the Westside of Edmonton.
Thank you for reading.