McDonald's

3.5
1787 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
14003-127th Street, Edmonton, AB
T6V 1A8, Canada

Hours

Reviews

3.5
1,787 reviews
5 stars
631
4 stars
414
3 stars
297
2 stars
115
1 star
330

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported slow service, rude staff, and frequent order mistakes, leading to a negative dining experience.

Food Quality

Many reviews highlighted issues with food quality, including cold, stale, or improperly cooked items, as well as complaints about cleanliness.

Cleanliness

Several customers noted unsanitary conditions, including dirty restrooms and the presence of flies, which detracted from their overall experience.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness, indicating that there are exceptions to the overall poor service.

Inconsistent Experience

Customers expressed frustration over inconsistent service and food quality, with some visits being satisfactory while others were disappointing.
  • JJ
    Josh
    1 day ago
    1.0
    Rudest drive thru i ever been too in my life, lady spent 5 minutes getting my order wrong then wanted to give me attitude and rush me when she was at fault
  • FJ
    Fiona Janae
    5 days ago
    1.0
    The service at this McDonald’s was extremely disappointing, specifically due to the conduct of the manager on duty, Jennalyn. When I pulled up to the drive-thru window, she did not greet me or acknowledge me in any way. Instead, she looked directly at me and closed the window without saying a single word. When she returned, the exact same thing happened again—no greeting, no communication, just the window being shut. When I asked for her name, she refused to provide it and continued to close the window abruptly. This kind of behavior is completely unprofessional, especially from someone in a managerial role. Basic courtesy such as “hello” or “one moment, please” should not be optional in customer service. The only reason this situation didn’t escalate further was because another employee—a calm, kind woman—stepped in and actually handled the situation with professionalism. This is not the first time I’ve seen this manager act dismissive and unpleasant, and it’s clear this is a pattern. Someone with this attitude should not be representing the store in a leadership position. McDonald’s needs to seriously address her behavior because customers deserve respectful, consistent service. I went back to make a formal complaint and the general manager was apologetic completely agreed with me and offered a gift card. I went this morning and someone else served me but Jenalyn (the same horrible woman) was standing beside her staring at me and talking to some guy and laughing at me. Speaking in Tagalog. Horrible experience and location I will be reporting it to corporate. Unfortunately she’s unable to just work without being combative and distasteful. She looks just like she acts disgusting.
  • SM
    Sandi Misselbrook
    5 days ago
    4.0
    The regular food - is consistent. Good service but they're not on top of some of the questionable folks who want to hang out/sleep at a table for indefinite periods of time!
  • GG
    Graeme
    Nov 17, 2025
    2.0
    Anytime I go to the drive-in, they pull me to the parking lot to wait 10 minutes. Not very 'fast' food
  • HD
    Harkirat Deol
    Oct 31, 2025
    1.0
    Worst experience, I ordered food and ordered as table service. The woman in the front keep saying order number this pickup the order. When I ask her but it's a table service. She said we're busy right now. It's not our problem if you're busy. Then stop giving table service. After that we ordered spicy chicken burgers but she gave normal burgers. When I ask her, she said we can add the sauce in it. Like may be they don't know the policy of mcdonalds. Very bad experience.

Frequently Asked Questions About McDonald's

What are the opening hours for in-store dining at McDonald's in Edmonton?

McDonald's in Edmonton is open for in-store dining 24 hours every day, from Monday to Sunday.

Does McDonald's in Edmonton offer delivery services?

Yes, McDonald's offers delivery services 24/7 every day.