Numerous customers reported slow service, rude staff, and frequent order mistakes, leading to a negative dining experience.
Food Quality
Many reviews highlighted issues with food quality, including cold, stale, or improperly cooked items, as well as complaints about cleanliness.
Cleanliness
Several customers noted unsanitary conditions, including dirty restrooms and the presence of flies, which detracted from their overall experience.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness, indicating that there are exceptions to the overall poor service.
Inconsistent Experience
Customers expressed frustration over inconsistent service and food quality, with some visits being satisfactory while others were disappointing.
JJ
Josh
1 day ago
1.0
Rudest drive thru i ever been too in my life, lady spent 5 minutes getting my order wrong then wanted to give me attitude and rush me when she was at fault
FJ
Fiona Janae
5 days ago
1.0
The service at this McDonald’s was extremely disappointing, specifically due to the conduct of the manager on duty, Jennalyn. When I pulled up to the drive-thru window, she did not greet me or acknowledge me in any way. Instead, she looked directly at me and closed the window without saying a single word. When she returned, the exact same thing happened again—no greeting, no communication, just the window being shut.
When I asked for her name, she refused to provide it and continued to close the window abruptly. This kind of behavior is completely unprofessional, especially from someone in a managerial role. Basic courtesy such as “hello” or “one moment, please” should not be optional in customer service.
The only reason this situation didn’t escalate further was because another employee—a calm, kind woman—stepped in and actually handled the situation with professionalism.
This is not the first time I’ve seen this manager act dismissive and unpleasant, and it’s clear this is a pattern. Someone with this attitude should not be representing the store in a leadership position. McDonald’s needs to seriously address her behavior because customers deserve respectful, consistent service.
I went back to make a formal complaint and the general manager was apologetic completely agreed with me and offered a gift card.
I went this morning and someone else served me but Jenalyn (the same horrible woman) was standing beside her staring at me and talking to some guy and laughing at me. Speaking in Tagalog. Horrible experience and location I will be reporting it to corporate. Unfortunately she’s unable to just work without being combative and distasteful. She looks just like she acts disgusting.
SM
Sandi Misselbrook
5 days ago
4.0
The regular food - is consistent. Good service but they're not on top of some of the questionable folks who want to hang out/sleep at a table for indefinite periods of time!
GG
Graeme
Nov 17, 2025
2.0
Anytime I go to the drive-in, they pull me to the parking lot to wait 10 minutes. Not very 'fast' food
HD
Harkirat Deol
Oct 31, 2025
1.0
Worst experience, I ordered food and ordered as table service. The woman in the front keep saying order number this pickup the order. When I ask her but it's a table service. She said we're busy right now. It's not our problem if you're busy. Then stop giving table service. After that we ordered spicy chicken burgers but she gave normal burgers. When I ask her, she said we can add the sauce in it. Like may be they don't know the policy of mcdonalds. Very bad experience.
What are the opening hours for in-store dining at McDonald's in Edmonton?
McDonald's in Edmonton is open for in-store dining 24 hours every day, from Monday to Sunday.
Does McDonald's in Edmonton offer delivery services?
Yes, McDonald's offers delivery services 24/7 every day.
Can I use the drive-through service at this McDonald's?
Yes, the drive-through is open 24 hours a day, seven days a week.
What payment methods are accepted at McDonald's Edmonton on 14003-127th Street?
McDonald's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is there a children's menu available at this McDonald's location?
Yes, this McDonald's location offers a children's menu.
Does McDonald's in Edmonton serve breakfast, lunch, and dinner?
Yes, McDonald's serves breakfast, lunch, and dinner meals.
Is McDonald's near any other fast food restaurants?
Yes, nearby fast food options include McDonald's Canada and Dairy Queen, allowing you to compare menus or pick different flavors conveniently.
Are there any real estate services close to McDonald's?
Yes, several real estate agents and services are nearby, such as Bhatti Realty, Natalie McCormick Real Estate Agent, and Experience Realty Group, which might be helpful if you are in the area for property inquiries.
What restaurants are located near the McDonald's on 14003-127th Street?
Nearby restaurants include The Breadhaus (bakery and Asian), Hakone (Japanese and sushi), Manila Grill Express (Filipino and Asian), Pho Du (Vietnamese), Panago Pizza, Kababji Mediterranean and Cuisine, and Mashawee Lebanese Grill, offering a diverse variety if you'd like to explore local dining options before or after your visit.
How can I order from McDonald's Edmonton using a mobile app?
You can download the My McD's app on Android via the Google Play Store or on iOS via the Apple App Store to place orders conveniently.