McDonald's

3.2
2281 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
8415 109th Street, Edmonton, AB
T6G 1E3, Canada

Hours

Reviews

3.2
2,281 reviews
5 stars
656
4 stars
450
3 stars
411
2 stars
210
1 star
554

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Management Concerns

Several reviews highlighted poor management practices, including rude behavior from managers and lack of accountability.

Food Quality

There were complaints about food quality, including stale fries, incorrect orders, and food safety concerns.

Cleanliness

Many customers noted unsanitary conditions in the dining area and bathrooms, impacting their overall experience.

Customer Experience

Mixed reviews on customer service, with some praising individual staff members while others reported negative interactions.
  • MM
    McKenna Mercier
    6 days ago
    1.0
    I’ve never left a review at a McDonald’s because I feel like it’s pretty hard to mess up but although Catherine was great today, Whoever was at the first window and taking drive-through orders was the meanest employee I’ve ever interacted with. She was rude and belittling, and was not willing to address an issue with rewards points and payment and snapped at me for trying to confirm my order. Having worked in customer service, it takes a lot to surprise me but this was enough to write a review.
  • DM
    D MAX_
    6 days ago
    1.0
    Why don’t you separate the restroom and the dining area with a door? The entire restaurant is filled with a mix of food and bathroom odors, which is really hard to describe. I’ve been to many McDonald’s locations, and the dining environment here is the worst.
  • SM
    Sarah Meeuwissen
    Nov 16, 2025
    1.0
    We go to this McDonald’s drive through on Sunday mornings and they have messed up our order, or have given other cars our food to give to us while parked at least 50% of the time. We stopped going as we were very unhappy with their service but we went back today and ordered a bacon egg McGriddle and received a piece of sausage on a McGriddle bun. No cheese, no egg, and no bacon. Will not be back
  • EK
    Ee Kk
    Nov 7, 2025
    2.0
    I went to this McDonald’s early in the morning around 6:30 a.m., and honestly, it was a very uncomfortable experience. So many homeless people are hanging around in the restaurant that it feels more like a shelter now. One of the homeless individuals actually threw a half-eaten item at a crew member while she was trying to take another customer’s order. She handled it calmly and even asked them to leave, but they wouldn’t listen. Eventually, she had to call the cops. I honestly felt really bad for her — she was just doing her job and didn’t deserve to be treated like that. The staff are working hard, but management really needs to step in. This location needs better safety measures, maybe security support or something to protect employees and customers. It’s becoming unsafe, and that’s not fair to the people who visit there every day.
  • SH
    S H
    Oct 23, 2025
    1.0
    Ordered Big Mac without meat by mistake. Immediately told manger. manager demanded extra money for the meat. With or without meat Big Macs are the same price. Walked out of the restaurant without my sandwich and they pocketed the money for the Big Mac. Shame on the manager for being petty and ruining my young daughter’s dinner. McDonald’s Canada will be contacted. Pathetic judgement by the manager. Lost a customer and hopefully many more.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's Garneau?

McDonald's Garneau is open 24 hours a day, 7 days a week.

Does McDonald's Garneau offer delivery service?

Yes, delivery service is available 24/7 every day at McDonald's Garneau.