Numerous reviews highlighted poor customer service, including rude staff and long wait times, particularly in the drive-thru.
Order Accuracy
Many customers reported frequent issues with incorrect or incomplete orders, leading to frustration and disappointment.
Food Quality
Several reviews mentioned cold, stale, or poorly prepared food, with complaints about the freshness and overall quality.
Cleanliness
Customers expressed concerns about the cleanliness of the restaurant and facilities, including dirty environments and closed washrooms.
Staff Training
There were calls for better staff training to improve efficiency and customer interaction, as many felt employees lacked proper training.
TT
Thesolutionspot
Feb 12, 2026
1.0
I ordered poutine from McDonald's, specifically asking for everything fresh. Unfortunately, the fries were old and seemed microwaved, and the gravy had turned watery. The whole dish lacked flavor and was disappointing.
AA
Ash
Feb 7, 2026
4.0
Decently clean, different sort of play area than I have seen but its pretty neat..have to get let into the bathrooms which I thought was kind of weird but understandable... Food was quick and good 👍
MT
michael townley
Feb 7, 2026
4.0
please watch my machgine drive through tikto putine muffins tiktoks
MB
Marc Bautista
Jan 31, 2026
1.0
Went through the drive-through, and the employees couldn't process my order through their stationary drive-through machine. I had to repeat my order in the window, and personally, the employees should be fully trained to be more efficient, like the ones who processed my order today. While I understand that McDonald's is a fast-food franchise, I still believe in efficient service and working with all your effort in your job.
AL
Aly Labrecque
Jan 11, 2026
1.0
During my visit on January 11th, I was spoken to in a disrespectful manner and was explicitly called “dumb” by a member of your staff. As she was closing the first booth window. We could still hear her yelling from inside the store, even towards the boy that was taking the cash. That is crazy. She’s apparently a manager at your location. Her name is « SUKHDEEP » This comment was inappropriate, offensive, and completely uncalled for. As a customer, I expect to be treated with basic respect and courtesy, regardless of the situation.
I’m highly disappointed to see this coming from another store manager from McDonald.
This is not to add to anything, but the customer in the black car that was in front of us trying to redeem a free sandwich coupons, that started on the 1rst. She also got yelled at by the same manager.
Please watch cameras.
We are Influencers on many different platforms lol, and we have everything recorded on our part.
I hope this matter will be taken seriously and addressed appropriately to ensure this type of behavior does not occur again. I would appreciate confirmation that this concern has been reviewed.
Thank you for your time and attention to this matter.
Sincerely,
Alysson Labrecque
What are the operating hours of McDonald's on Fort Road?
McDonald's on Fort Road is open 24 hours every day from Monday to Sunday.
When is delivery service available at this McDonald's location?
Delivery service is available 24/7, every day of the week.
Does this McDonald's offer drive-through service and what are its hours?
Yes, the McDonald's on Fort Road has a drive-through service available 24 hours a day, seven days a week.
Can I pick up my order in-store at the Fort Road McDonald's?
Yes, in-store pickup is offered along with delivery services.
What types of meals are served at this McDonald's?
They serve breakfast, lunch, and dinner meals.
What payment options are accepted at the McDonald's on Fort Road?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is there a children's menu available at this McDonald's?
Yes, they offer a children's menu as part of their services.
Are there any nearby churches where visitors to McDonald's can attend service?
Yes, nearby churches include GNCF Edmonton and Fort Road Victory Church, which visitors can attend before or after visiting McDonald's.
What family-friendly services are close to McDonald's on Fort Road?
Nearby family-friendly services include Once Upon a Time Daycare and After School, as well as ABC Day Care and A B C Day Care-Montessori Program.
Which nearby places can I visit for shopping or groceries when I go to McDonald's?
You can visit Treasure Hunt YEG Liquidation Store, Indian and South Pacific Market, BudgetHouse Asian Variety Store, and Value Village for shopping and groceries close to McDonald's.
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