Customers frequently reported issues with incorrect or incomplete orders, including missing items and wrong food.
Customer Service
Many reviews highlighted rude and unprofessional staff, with several customers expressing dissatisfaction with the service provided.
Food Quality
Numerous complaints were made about cold, stale, or poorly prepared food, with some customers stating they would not eat the food provided.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and closed washrooms, contributing to a negative dining experience.
Service Speed
Customers experienced long wait times both in the drive-thru and inside the restaurant, with some stating it was the slowest service they had encountered.
AL
Aly Labrecque
1 day ago
1.0
During my visit on January 11th, I was spoken to in a disrespectful manner and was explicitly called “dumb” by a member of your staff. As she was closing the first booth window. We could still hear her yelling from inside the store, even towards the boy that was taking the cash. That is crazy. She’s apparently a manager at your location. Her name is « SUKHDEEP » This comment was inappropriate, offensive, and completely uncalled for. As a customer, I expect to be treated with basic respect and courtesy, regardless of the situation.
I’m highly disappointed to see this coming from another store manager from McDonald.
This is not to add to anything, but the customer in the black car that was in front of us trying to redeem a free sandwich coupons, that started on the 1rst. She also got yelled at by the same manager.
Please watch cameras.
We are Influencers on many different platforms lol, and we have everything recorded on our part.
I hope this matter will be taken seriously and addressed appropriately to ensure this type of behavior does not occur again. I would appreciate confirmation that this concern has been reviewed.
Thank you for your time and attention to this matter.
Sincerely,
Alysson Labrecque
AM
Alysha McAusland
Jan 1, 2026
1.0
Ordered online and had it delivered, and it was missing an item on my order, then they didnt give any sauce for our nuggets even though its on the order.. and to add a cherry on top, asked for no pickles (i put allergy since i really dislike even the flavour it leaves behind, but not actually allergic) on my burger, next thing i know i bit into pickles, thank god im not actually allergic otherwise i’d be dead! Missing item i understood, sauce was just an annoyance, but if someone puts allergy, you damn well better be sure its safe…
MB
Mark Broyles
Dec 31, 2025
1.0
In the winter every year the drive thru is a huge mess. I understand that the snow and ice builds but it is up to the landlord and the owner of the restaurant to communicate that the parking lot should be cleared and the drive thru cleared with a Bob Cat during the middle of the night.
MA
Mohamed Araji
Dec 29, 2025
1.0
Old, cold, stale food. Absolutely won't not feed it to my dog let alone eat it myself.
This location is junk. Corporate should be ashamed of slapping their logo on this location..
TL
TAN LAM
Dec 26, 2025
1.0
The staff were rude and didn't communicate at all.
What are the operating hours of McDonald's on Fort Road?
McDonald's on Fort Road is open 24 hours every day from Monday to Sunday.
When is delivery service available at this McDonald's location?
Delivery service is available 24/7, every day of the week.
Does this McDonald's offer drive-through service and what are its hours?
Yes, the McDonald's on Fort Road has a drive-through service available 24 hours a day, seven days a week.
Can I pick up my order in-store at the Fort Road McDonald's?
Yes, in-store pickup is offered along with delivery services.
What types of meals are served at this McDonald's?
They serve breakfast, lunch, and dinner meals.
What payment options are accepted at the McDonald's on Fort Road?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is there a children's menu available at this McDonald's?
Yes, they offer a children's menu as part of their services.
Are there any nearby churches where visitors to McDonald's can attend service?
Yes, nearby churches include GNCF Edmonton and Fort Road Victory Church, which visitors can attend before or after visiting McDonald's.
What family-friendly services are close to McDonald's on Fort Road?
Nearby family-friendly services include Once Upon a Time Daycare and After School, as well as ABC Day Care and A B C Day Care-Montessori Program.
Which nearby places can I visit for shopping or groceries when I go to McDonald's?
You can visit Treasure Hunt YEG Liquidation Store, Indian and South Pacific Market, BudgetHouse Asian Variety Store, and Value Village for shopping and groceries close to McDonald's.