Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and dismissive attitudes from employees.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and misunderstandings regarding menu items.
Wait Times
Customers frequently complained about long wait times for both drive-thru and in-store orders, often citing delays of 20 minutes or more.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and bathrooms, with some customers noting a lack of cleaning staff.
Food Quality
Mixed feedback on food quality, with some customers receiving cold or poorly prepared items, while others noted fresh and hot food.
AS
Amandeep Singh Sahota
6 days ago
1.0
I don't want to give them stars actually. Today they don't have poutine, no fries nothing.
NN
Nav96
Dec 31, 2025
1.0
I ordered spicy egg and hash brown wrap. Misleading name as it is, it had bacon and sausage which I didn’t know about. I went back to store to talk about it, the staff at window didn’t call manager for me. She said they delivered what I had ordered as the wrap comes with bacon and sausage, and asked if I’d specified “no meat”. It’s disappointing as I’m vegetarian, but the least she could’ve done is call manager or offered to remake it without meat, as I had already paid for it. She seemed in a rush to close the window and have me leave. It’s in these situations when u r rudely dismissed, that people get upset and agitated at service staff.
CF
Christian Formenti
Dec 30, 2025
1.0
BARBIE is lit but this establishment takes an hour for some food holay im gonna cry im so hungry
II
isha
Dec 30, 2025
1.0
If I could leave a -1 ⭐️ review I would. This Mcdonalds location is a disgrace to “fast” food restaurants. I have to wait 5 minutes for the drive through rep to acknowledge me, and then another 15-20 minutes, just for them to serve me my order cold.
Do better with the service! Hire more staff if the current cannot keep up!!!
CW
Chantel Wheeler
Dec 11, 2025
1.0
Placed an order today at 7:00 p.m. In the drive-thru. My order was missing my medium fries that come with the meal deal. I had ordered a poutine as well. Apparently they made the poutine as a part of the meal, which I did not ask them to do. I wanted the meal and a poutine. The girl got extremely hostile very quickly when I wanted my fries. Then she told me I have to pay for my fries because they made it a poutine. I told her I didn't ask them to do that. She never apologized for the mistake. Just told me again if I want the fries I have to pay for them. I said I wanted to see the receipt so she went and got the receipt, and I saw that they had changed it. So I said I would pay for the fries. And then when she went to order the fries asked her her name, and she responded with why would I give you my name? I said because I'd like to speak with your manager and tell him who I was speaking with today because you were very rude. She then said she wasn't going to serve me and slam the window and walked away. Great customer service. I probably only go to McDonald's twice a year but I can guarantee I will never go back to that location.
After all that I get home and the poutine was terrible.
What are the regular opening hours of McDonald's in Hermitage?
McDonald's Hermitage is open 24 hours a day, every day of the week.
Does McDonald's Hermitage offer delivery service?
Yes, delivery is available 24/7 at McDonald's Hermitage.
Can I use the drive-through option at McDonald's Hermitage?
Yes, the drive-through at McDonald's Hermitage operates 24 hours a day, seven days a week.
What meals does McDonald's Hermitage serve?
McDonald's Hermitage serves breakfast, lunch, and dinner.
What payment methods are accepted at McDonald's Hermitage?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is there an app available to order from McDonald's Hermitage?
Yes, you can order via the My McD’s App available on both Android and iOS platforms.
Where exactly is McDonald's located in Hermitage?
McDonald's Hermitage is located at 12793-50th St N.W., Edmonton, AB, T5A 4L8, Canada.
What nearby healthcare facilities are close to McDonald's Hermitage?
Nearby healthcare options include Kelly A Dr Physician Hermitage Medicentre, Hermitage Medicentres Family Care Clinics, and Insight Medical Imaging - Hermitage.
Are there any nearby retail stores or services customers can visit before or after dining at McDonald's Hermitage?
Yes, nearby you can find Dollarama for discount shopping, Shoppers Drug Mart for pharmacy and convenience items, and Gadget Solution Pro for electronics and audio-visual equipment.
What entertainment or personal care services are close to McDonald's Hermitage?
Customers can visit JAX Lounge for nightlife, Piercing Rays Tattoos for tattoos and piercings, and Q Nails for nail and beauty services nearby.