McDonald's

3.0
1668 reviews
Drive-Thru Curbside McDelivery

About

Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich RestaurantMcDonald's
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
12793-50th St N.W., EDMONTON, AB
T5A 4L8, Canada

Hours

Reviews

3.0
1,668 reviews
5 stars
421
4 stars
290
3 stars
307
2 stars
150
1 star
500

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and dismissive attitudes from employees.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and misunderstandings regarding menu items.

Wait Times

Customers frequently complained about long wait times for both drive-thru and in-store orders, often citing delays of 20 minutes or more.

Cleanliness

Several reviews mentioned unsanitary conditions in the dining area and bathrooms, with some customers noting a lack of cleaning staff.

Food Quality

Mixed feedback on food quality, with some customers receiving cold or poorly prepared items, while others noted fresh and hot food.
  • AS
    Amandeep Singh Sahota
    6 days ago
    1.0
    I don't want to give them stars actually. Today they don't have poutine, no fries nothing.
  • NN
    Nav96
    Dec 31, 2025
    1.0
    I ordered spicy egg and hash brown wrap. Misleading name as it is, it had bacon and sausage which I didn’t know about. I went back to store to talk about it, the staff at window didn’t call manager for me. She said they delivered what I had ordered as the wrap comes with bacon and sausage, and asked if I’d specified “no meat”. It’s disappointing as I’m vegetarian, but the least she could’ve done is call manager or offered to remake it without meat, as I had already paid for it. She seemed in a rush to close the window and have me leave. It’s in these situations when u r rudely dismissed, that people get upset and agitated at service staff.
  • CF
    Christian Formenti
    Dec 30, 2025
    1.0
    BARBIE is lit but this establishment takes an hour for some food holay im gonna cry im so hungry
  • II
    isha
    Dec 30, 2025
    1.0
    If I could leave a -1 ⭐️ review I would. This Mcdonalds location is a disgrace to “fast” food restaurants. I have to wait 5 minutes for the drive through rep to acknowledge me, and then another 15-20 minutes, just for them to serve me my order cold. Do better with the service! Hire more staff if the current cannot keep up!!!
  • CW
    Chantel Wheeler
    Dec 11, 2025
    1.0
    Placed an order today at 7:00 p.m. In the drive-thru. My order was missing my medium fries that come with the meal deal. I had ordered a poutine as well. Apparently they made the poutine as a part of the meal, which I did not ask them to do. I wanted the meal and a poutine. The girl got extremely hostile very quickly when I wanted my fries. Then she told me I have to pay for my fries because they made it a poutine. I told her I didn't ask them to do that. She never apologized for the mistake. Just told me again if I want the fries I have to pay for them. I said I wanted to see the receipt so she went and got the receipt, and I saw that they had changed it. So I said I would pay for the fries. And then when she went to order the fries asked her her name, and she responded with why would I give you my name? I said because I'd like to speak with your manager and tell him who I was speaking with today because you were very rude. She then said she wasn't going to serve me and slam the window and walked away. Great customer service. I probably only go to McDonald's twice a year but I can guarantee I will never go back to that location. After all that I get home and the poutine was terrible.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's in Hermitage?

McDonald's Hermitage is open 24 hours a day, every day of the week.

Does McDonald's Hermitage offer delivery service?

Yes, delivery is available 24/7 at McDonald's Hermitage.