Customers frequently reported poor service, including rude staff interactions and incorrect orders.
Speed of Service
Many reviews highlighted slow service times, particularly in the drive-thru, with some customers experiencing long waits.
Food Quality
There were mixed reviews on food quality, with some customers noting fresh and tasty items, while others complained about stale or improperly prepared food.
Cleanliness
Several customers mentioned cleanliness issues, particularly in the bathrooms and dining areas.
Staff Attitude
While some staff were praised for their friendliness, others were criticized for being unhelpful or dismissive.
AS
Annie Schurek
1 day ago
1.0
Worse customer service experience. Food was cold, employees not professional - absolutely clueless about any type of service. Horrible management
DB
Daunavan Buyer
1 day ago
1.0
This is the slowest McDonalds I have ever been to. Waited over 10 minutes for drive thru food a few times. Will avoid and go to others.
DM
Darryl MacDonald
6 days ago
1.0
At about 10:30pm tonight I ordered two double quarter pounders with extra lettice. They only gave me one patty instead of two. You better check your food before you drive away.
TX
Thressiama Xavier
Dec 30, 2025
1.0
The manager on duty in the restaurant was horrible to deal with. Can't even put a smile. He asked other staff member to serve me, addressing as "that guy". Very customer oriented manager, lol. Where does McDonald's get people like this. The person who served me was so nice and polite.
This happened around midnight on 29 December.
RS
Ramanprit Singh
Dec 25, 2025
1.0
Request to manager Mona plz teach ur staff how to talk with customers we one girl on drive through counter 1 show ur attitude to someone else not to customer
What are the opening hours of this McDonald's location?
This McDonald's is open 24 hours a day, every day of the week.
Is there drive-through service available at this McDonald's?
Yes, the drive-through is open 24 hours daily.
Can I order delivery from this McDonald's and when is it available?
Delivery service is available 24/7 every day.
What meals does this McDonald's serve?
They serve breakfast, lunch, and dinner meals.
What payment methods are accepted at this McDonald's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer in-store pickup?
Yes, in-store pickup is available along with delivery.
What is the address of this McDonald's?
It is located at 9660 Ellerslie Road S.W., Edmonton, AB, T6X 0N5, Canada.
Are there any nearby pizza restaurants to this McDonald's?
Yes, Boston Pizza Ellerslie is nearby and is great if you want to enjoy pizza after your visit here.
What other fast food options are located near this McDonald's?
Nearby fast food options include Subway, Popeyes, and Tim Hortons, offering a variety of choices if you want to explore more dining options in the area.
Are there any convenience stores or gas stations near this McDonald's?
Yes, Petro-Canada gas station and convenience store is close by, which is convenient if you need fuel or quick shopping before or after your meal.