Business Details
About
Fast Food RestaurantRestaurantIce Cream ShopCoffee ShopSalad ShopSandwich Restaurant
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
3.3
2,538 reviews
5 stars
752
4 stars
593
3 stars
463
2 stars
191
1 star
539
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, incorrect orders, and unprofessional staff behavior, particularly during late-night hours.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty bathrooms and sticky surfaces, leading to a poor dining experience.
Food Quality
Customers frequently complained about cold, poorly prepared food, including undercooked items and incorrect portion sizes.
Customer Experience
Several patrons expressed dissatisfaction with the overall customer service, citing rude staff and a lack of attention to customer needs.
Pricing Concerns
Some customers felt that prices were too high for the quality of food received, with complaints about overcharging and lack of value.
- JJJeff Jensen1 day ago1.0My request is simple. No Pickles (which I’m allergic to) or Onions. But the Drive Thru routinely gets it wrong.
- HPHayden Painchaud5 days ago1.0Says that inside closes at 11pm and we were here before that time (10:30pm) and the inside was closed. It’d be much appreciated if they followed their times and didn’t close before what was said on their signs.
- PMpercival mapano6 days ago1.0Lobby close at 11pm but they already close by 10:40pm.
- MGMicheal GrahamNov 6, 20251.0Always betwen 3am and 4am, the girl working either says they are updating thier system and cant take an order. And say good to go for 4am. But its happened as well before 3am and still same speil. Ive talked to other mcdonalds innare, and they say thats weird, as it only takes 15 mins max i have a feeling its because shes by herself and cant cook her way out of a wet paper bag. Improve ur service or loose more customers Gets really annoying
- EEEmma (Emma6)Oct 18, 20251.0The mcdonalds 16725 stony plain road and the restaurant is disgusting. The women's washroom seats are poop covered. It took everything for them to actually go clean it. The counter where they serve the food trays are sticky and dirty. Even after cleaning the women's washroom seats, there's still pee stuck to the seat. This is unacceptable. I will be contacting the public health inspectors to inspect this restaurant. Take your business elsewhere if you dont want to eat somewhere dirty like this place.
Frequently Asked Questions About McDonald's
What are the opening hours of McDonald's at 9630 - 165th Avenue, Edmonton?
McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery service?
Yes, delivery is available 24/7 every day of the week.
Can I use the drive-through service at this McDonald's?
Yes, the drive-through is open 24 hours a day, every day of the week.
What payment methods are accepted at this McDonald's?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does this McDonald's serve breakfast, lunch, and dinner?
Yes, they serve breakfast, lunch, and dinner meals.
Is there a My McDonald's mobile app available for ordering?
Yes, you can download the My McD’s app from the Apple App Store or Google Play Store for easy ordering.
What type of attire is appropriate when visiting this McDonald's?
Casual attire is appropriate when dining here.
Are there any nearby restaurants I can visit before or after McDonald's?
Yes, nearby restaurants include Pho Ha and Hoa (Vietnamese cuisine), Boston Pizza Namao Centre, A&W Canada, Wendy's, and Marble Slab Creamery for desserts.
Where can I find nearby coffee shops near this McDonald's?
Nearby coffee shops include Starbucks Canada and Marble Slab Creamery, perfect for a coffee or dessert after your meal.
Are there practical services near McDonald's for customers who might need them?
Yes, nearby services include Servus Credit Union - Namao Centre and ATB Financial for banking, Petro-Canada for fuel, and Dr. Phone Fix for mobile phone repairs.