Feedback on staff performance is mixed; while some customers praised the friendly and attentive service, others reported poor communication and slow service.
Food Quality
Many customers enjoyed the fresh and tasty chicken, but there were complaints about inconsistent food quality, including overcooked items and incorrect orders.
Cleanliness
The restaurant is generally noted for being clean and well-maintained, contributing positively to the dining experience.
Order Accuracy
Several reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.
SJ
Seyed Hossein Jamshidi
Dec 30, 2025
5.0
We ordered from this branch multiple times. Food is always fresh and delicious.
DC
D Colford
Dec 13, 2025
5.0
Great staff and FRESH chicken.
BC
Bryan Clintberg
Dec 7, 2025
4.0
When you come in there are three terminals for you to place your order yourself, then you wait for them to call your name to get your food. Very limited seating. Service was slow, and no one even appeared at the front until after is been there for about 10 minutes.
SG
Sandeep Gill
Nov 19, 2025
5.0
I went there yesterday to order a bucket of chicken and I was confused between family buckets and buckets with sides but staff explained me the difference very well,food was fresh.
SP
Shinee Purevsuren
Nov 18, 2025
1.0
Even one star for this branch too much!!! ZERO SCORE
The customer service at this KFC branch was awful. One of the staff members, who appeared to be the shift lead /Filipino middle age lady speak to me like barking dog/, was not professional in her communication and attitude. Seems like no customers in this branch. Despite the store not being busy, the service was extremely slow.
Overall, my experience at this location was very poor, almost near in bankruptcy in coming years.
I don't recommend this branch!!!!!
What are the operating hours of KFC at 3451 Gateway Boulevard Northwest, Edmonton?
KFC is open every day from 10:30 AM to 11:00 PM.
Where is the KFC located in Edmonton?
KFC is located at 3451 Gateway Boulevard Northwest, Edmonton, AB, T6J 5H2, Canada.
What type of restaurant is KFC?
KFC is a fast food restaurant specializing in chicken dishes.
How can I contact KFC in Edmonton?
You can contact KFC by phone at +1 780-670-3106.
Does KFC have an official website?
Yes, you can visit KFC's official website at http://kfc.ca.
Are there other fast food options near KFC at Gateway Boulevard?
Yes, nearby fast food restaurants include Arby's and Boardwalk Burgers, offering additional options if you want to explore different flavors.
What nearby entertainment can customers visit after dining at KFC?
Customers can enjoy nearby entertainment like Monster Mini Golf Edmonton, Gateway Entertainment Centre featuring bowling and laser tag, and the Comedy Factory for live shows.
Are there nearby coffee shops for a drink after your meal at KFC?
Yes, nearby coffee shops include Second Cup Cafe and Second Cup Café, perfect for grabbing a coffee or smoothie.
What beauty and spa services are available near KFC?
Nearby beauty and spa options include Serenity Spa & Laser Inc, Alluz Salon and Spa, OnLocation, and NU:YU Beauty Medispa.
Is there fitness or gym facilities close to KFC?
Yes, GYMVMT Fitness Club - Gateway and World Health offer gym and active life services nearby.