Numerous customers reported long wait times and poor service, with some experiencing rude interactions from staff.
Food Quality
Mixed reviews on food quality; while some praised the freshness and taste, others complained about old or poorly prepared items.
Cleanliness
The restaurant's cleanliness received positive feedback, although some customers noted issues with out-of-order facilities.
Staff Performance
While many reviews highlighted friendly and helpful staff, there were also mentions of unprofessional behavior from certain employees.
Coupon Acceptance
Several customers expressed frustration over the refusal to accept coupons, impacting their overall experience.
DS
David Starnes
4 days ago
1.0
Sorry to have to say this, I will never deal with KFC... Not happy at all, no service when I had to ask repeatedly. Three woman in the kitchen wouldn't come to me, instead they ignored me. I was trying to figure out Thier self order machine and couldn't get it to work right, and still repeated for help, yet no help.... There was a Filipina lady there, she was the only one to help at all... Another thing was the Bathroom was not cleaned either, we had to use a bathroom at another location...
JJ
John
Nov 11, 2025
1.0
Waiting for 40mins in drive through to get my 4 piece combo but give me a popcorn chicken, awful service
JB
J B
Oct 28, 2025
1.0
10 minute wait for Big Crunch when the game day Big Crunch deal is on isn’t really acceptable. Then both bathrooms being out of order is a little suspect. Two of the flavors of pop aren’t available. This place has always been shitty service but I didn’t think it could get worse.
Edit: it actually took 20 minutes to get our food. The place was empty and few cars in the drive thru so I fun what their problem is.
LL
Lee Ladd
Oct 17, 2025
1.0
I am so angry! The cook is vindictive and argumentative as I did not get the fries in the 4piece with Fries meal. The icetea was watered down. The place is filthy and complaining is useless as they do not accommodate. I will never step foot in this dirty establishment ever again their chicken can go strait to mars!!!
HD
Hoang Duong
Oct 11, 2025
1.0
Don’t bring voucher here. They don’t take it.
Frequently Asked Questions About KFC
What are the operating hours of KFC at 3451 Gateway Boulevard Northwest, Edmonton?
KFC is open every day from 10:30 AM to 11:00 PM.
Where is the KFC located in Edmonton?
KFC is located at 3451 Gateway Boulevard Northwest, Edmonton, AB, T6J 5H2, Canada.
What type of restaurant is KFC?
KFC is a fast food restaurant specializing in chicken dishes.
How can I contact KFC in Edmonton?
You can contact KFC by phone at +1 780-670-3106.
Does KFC have an official website?
Yes, you can visit KFC's official website at http://kfc.ca.
Are there other fast food options near KFC at Gateway Boulevard?
Yes, nearby fast food restaurants include Arby's and Boardwalk Burgers, offering additional options if you want to explore different flavors.
What nearby entertainment can customers visit after dining at KFC?
Customers can enjoy nearby entertainment like Monster Mini Golf Edmonton, Gateway Entertainment Centre featuring bowling and laser tag, and the Comedy Factory for live shows.
Are there nearby coffee shops for a drink after your meal at KFC?
Yes, nearby coffee shops include Second Cup Cafe and Second Cup Café, perfect for grabbing a coffee or smoothie.
What beauty and spa services are available near KFC?
Nearby beauty and spa options include Serenity Spa & Laser Inc, Alluz Salon and Spa, OnLocation, and NU:YU Beauty Medispa.
Is there fitness or gym facilities close to KFC?
Yes, GYMVMT Fitness Club - Gateway and World Health offer gym and active life services nearby.