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KFC

2.9
(627 reviews)

Business Details

(780) 448-2621
http://kfc.ca

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
3349 - 118th Avenue NW, Edmonton, AB
T5W 4X1, Canada

Hours

Reviews

2.9
627 reviews
5 stars
215
4 stars
52
3 stars
65
2 stars
63
1 star
232

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of experiences with service, ranging from friendly and helpful staff to frustrating interactions with unresponsive or rude employees.

Food Freshness

Many reviews highlighted the freshness and taste of the food, although there were complaints about cold or stale items on several occasions.

Cleanliness

Several customers expressed concerns about cleanliness and food safety practices, including staff not wearing gloves and unsanitary conditions.

Order Accuracy

There were multiple complaints regarding incorrect orders and long wait times, leading to dissatisfaction among customers.
  • TG
    Tim Greer
    1 day ago
    3.0
    Not, the greatest place in the world. Cold food, weak French fries. I'm not sure what the gravy's made out of Chicken as greasy as usual and not warm at all. I don't know why I continually disappoint myself and go there in a family pack of French fries, the used to put them in a box and you've got a substantial amount of French fries. Now they're coming a little round cardboard bin. I would hardly call the family pack. Just another way to screw people over for extra money
  • SH
    Sara Heart
    2 days ago
    5.0
    This KFC location is great. It's always clean, the service is always kind and welcoming. The food is prepared in a clean kitchen which you can see. I love this location, it's always cooked fresh, and the quality is yum 😋 recommended for takeaway
  • AS
    Abdullahi Abshir Said
    4 days ago
    5.0
    I ordered the popcorn chicken it was very delicious and all staff are very helpful and provide good customer service.
  • SK
    Sillah Kabisco
    Feb 19, 2026
    5.0
    Food was so yummy and the people who is working here was very friendly ( nav and debba specially ) popcorn _ must try 😋
  • KM
    Kariah Mills
    Feb 7, 2026
    1.0
    I visited this KFC location on February 6, 2026 around 3:00 PM, and unfortunately my experience was extremely disappointing. When I placed my order at the drive-thru window, the employee who took my order sounded rude and very uninterested. I specifically ordered dark meat only, but even before receiving my food, the interaction felt unprofessional. When I asked about her tone, she explained she was upset because her two-year-old daughter was sick and she couldn’t be home with her. While I truly sympathize as a parent, personal situations should not affect how customers are treated at work. I still wished her well and hoped her daughter would feel better soon. As soon as I drove away and reached for a fry, I realized they were ice cold. I didn’t go back because this location already has a reputation for bad service and poor food quality, and I didn’t want to deal with another negative interaction. When I got home, things got even worse — I didn’t receive any dark meat at all, even though that was the main part of my order. Between the rude service, cold food, and incorrect order, this visit was extremely frustrating and disappointing. This location really needs to do better. Customers deserve to be treated with respect and receive the food they paid for. Very unhappy with this experience.

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