Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
While some customers enjoyed the food, others noted inconsistencies in order accuracy and quality, particularly with specific items.
Staff Performance
Feedback was mixed regarding staff professionalism, with some praising individual employees while others criticized overall service quality.
Atmosphere
The restaurant's atmosphere received mixed reviews, with some noting it felt tense or under construction, while others found it pleasant.
CG
Clyde Garrick
5 days ago
1.0
I always order dark meat whenever I order from kfc and this is always the location the delivery service gets the food from. Every single time, they fail to give me what I want which is all dark meat. 4 pieces of chicken and only one of them is dark meat. What the hell is going on here?
BB
Bella
Nov 30, 2025
1.0
Never have I ever had an experience like this. I always drive 15 minutes to this location as it’s a Taco Bell/ KFC to be told they do not allow a kfc chicken meal with a supreme fry. The Indian girl was laughing but the filipino girl was really trying to make it work, I was already upset because of the long drive and getting told no. If the 2 can’t be combined then I guess they shouldn’t be together.
I will no longer bother drive the distance they have lost is as customers.
MM
Mohamed
Nov 29, 2025
1.0
The worst workers in this shop. I had a very bad experience. The manager of this shop must take care of them because they do not represent this restaurant without professionalism and will believe very much unfortunately.
CR
Colton Roejskjaer
Nov 21, 2025
4.0
Decent KFC outlet, atmosphere is one that is under construction. Going there the first time is a bit.... Jarring, as it is under reconfiguration, the door you initially approach is not useable and the one that is, is on the other side. Inside the atmosphere is decent but seems tense. For one, there is a shield window that kind of makes you feel like and wonder if the neighborhood is that bad, but also gives you the feeling that bank robbers target the wrong building often.
The staff are friendly but seem overworked, then again, companies these days rarely treat their employees as if they are people, still they do their best to be courteous and welcoming.
As for the food... Well it is kfc, it is how you imagine, if not as good as when sanders actually owned the company. But it is still good food. I recommend the tenders!
LB
Liz Brown
Nov 11, 2025
1.0
I'm a senior who's been ordering the 6 piece chicken, and was paying around $26. for the order. The last 5 times that I ordered, I got 4 decent pieces, 2 large, 2 medium, and a drumstick and a wing. The 6th time I ordered, I got 3 drumsticks and a wing, 2 medium pieces. I called the restaurant and asked why am I paying for an order that has changed and not worth the money that I paid. She advised me to call ahead prior to me ordering and she'll make sure that the order will be right and she'll make up for what I should of got. This did not happen. I called the restaurant and explained my situation and from our conversation it seemed like it was going to be resolved. When I got the order, on my bill it does show the extra chicken, but I didn't receive. I also got 2 drumsticks and 2 wings, 2 medium pieces. I called and spoke to the same person and she hung up on me, bad customer service. I called back and spoke to someone else and she said that no one would tell me that they would make up the chicken and asked what I received. I told her and she was going to talk to her manager and call me back. I told her that I was going to take my complaint higher.
I emailed the complaint line for the head office for KFC,twice and haven't received an acknowledgement that they received my email.
This experience is not worth me dealing with this location or even dealing with KFC period.
I would like to add that I received a phone call from the manager, Sonya, who apologized for the inconvenience this has caused me and has asked me to call ahead the next time that I order, to mention her name, and I'll get my order right, and 3 extra pieces. Thank you Sonya
What are the opening hours of KFC on 8036 - 118th Avenue in Edmonton?
KFC on 8036 - 118th Avenue in Edmonton is open 24 hours every day of the week, from 00:00 to 23:59.
Where is the KFC located in Edmonton?
The KFC is located at 8036 - 118th Avenue, Edmonton, AB, postal code T5B 0R8, Canada.
What types of food does KFC serve at this location?
This KFC location serves fast food including chicken dishes, and it is classified as a chicken restaurant and halal restaurant.
Can I get meal delivery from this KFC location?
Yes, this KFC offers meal delivery services.
How can I contact KFC on 8036 - 118th Avenue?
You can contact KFC at the phone number +1 780-944-1301.
What is the official website for this KFC location?
You can visit the official website at http://kfc.ca.
Are there any other fast food options nearby?
Yes, nearby fast food options include Taco Bell Canada, Subway, Burger Baron, Ronaldo's Pizza, and Kingdom Pizza and Donair.
What nearby financial services are available around the KFC location?
Near the KFC, you can find CIBC, CIBC Branch with ATM, Scotiabank, and BMO Bank of Montreal for financial and banking services.
Which nearby places can I visit after eating at KFC?
After visiting KFC, you might check out Cromdale Hotel for a pub experience or Sky One Salon Inc for some beauty and spa services.
Are there nearby supermarkets or pharmacies close to KFC on 118th Avenue?
Yes, nearby supermarkets include Safeway and FreshCo Coliseum. For pharmacy needs, there is Medicine Shoppe, The Medicine Shoppe Pharmacy, and Eastwood Pharmacy.