KFC

3.3
1053 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
8036 - 118th Avenue, Edmonton, AB
T5B 0R8, Canada

Hours

Reviews

3.3
1,053 reviews
5 stars
494
4 stars
81
3 stars
81
2 stars
62
1 star
335

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and accommodating, while others reported rude and unhelpful interactions.

Food Quality

Many customers enjoyed the chicken and other menu items, noting freshness and taste, but there were complaints about incorrect orders and food preparation.

Cleanliness and Safety

The restaurant received positive feedback for cleanliness, but concerns were raised about safety due to a risky entrance and dirty dining areas.

Service Speed

Numerous reviews highlighted slow service, particularly during busy times and late-night hours, leading to frustration among customers.

Management Issues

Several customers expressed dissatisfaction with management's responsiveness to complaints and overall service quality.
  • CR
    Colton Roejskjaer
    3 days ago
    4.0
    Decent KFC outlet, atmosphere is one that is under construction. Going there the first time is a bit.... Jarring, as it is under reconfiguration, the door you initially approach is not useable and the one that is, is on the other side. Inside the atmosphere is decent but seems tense. For one, there is a shield window that kind of makes you feel like and wonder if the neighborhood is that bad, but also gives you the feeling that bank robbers target the wrong building often. The staff are friendly but seem overworked, then again, companies these days rarely treat their employees as if they are people, still they do their best to be courteous and welcoming. As for the food... Well it is kfc, it is how you imagine, if not as good as when sanders actually owned the company. But it is still good food. I recommend the tenders!
  • EB
    Ethan Bussey
    6 days ago
    1.0
    I'd been craving some original recipe tenders and I decided to put in an order on Skip the Dishes. Only to find out that it's somehow gonna take them TWO WHOLE HOURS TO PREPARE MY ORDER. I PMACED THE ORDER AT 2:25AM AND THEY SAY I'LL BE DELIVERED AT 4:50AM
  • LB
    Liz Brown
    Nov 11, 2025
    1.0
    I'm a senior who's been ordering the 6 piece chicken, and was paying around $26. for the order. The last 5 times that I ordered, I got 4 decent pieces, 2 large, 2 medium, and a drumstick and a wing. The 6th time I ordered, I got 3 drumsticks and a wing, 2 medium pieces. I called the restaurant and asked why am I paying for an order that has changed and not worth the money that I paid. She advised me to call ahead prior to me ordering and she'll make sure that the order will be right and she'll make up for what I should of got. This did not happen. I called the restaurant and explained my situation and from our conversation it seemed like it was going to be resolved. When I got the order, on my bill it does show the extra chicken, but I didn't receive. I also got 2 drumsticks and 2 wings, 2 medium pieces. I called and spoke to the same person and she hung up on me, bad customer service. I called back and spoke to someone else and she said that no one would tell me that they would make up the chicken and asked what I received. I told her and she was going to talk to her manager and call me back. I told her that I was going to take my complaint higher. I emailed the complaint line for the head office for KFC,twice and haven't received an acknowledgement that they received my email. This experience is not worth me dealing with this location or even dealing with KFC period. I would like to add that I received a phone call from the manager, Sonya, who apologized for the inconvenience this has caused me and has asked me to call ahead the next time that I order, to mention her name, and I'll get my order right, and 3 extra pieces. Thank you Sonya
  • JB
    JC Barrion
    Nov 7, 2025
    1.0
    The guy asked me to parked and wait for 10 mins. I’m waiting for the orders at the parking lot cause i thought he will give it to me. 20 minutes after, no one is coming out. “Next time you can tell me to come back”. You wasted my time.
  • MM
    Ms. Maldita
    Nov 4, 2025
    5.0
    Before going to this store, I called in first to make sure they are still open by the time I get there. My first time to see a KFC branch that's open 24/7(for the drive thru). And it was Shiela who answered my call(I was able to confrmed it when I got there). She's really amazing! Cuz she asked me if I want my order be prepared right away... Who would do that!? Well, we all know that in the fast food places, crew and staffs are always exhausted. But not Shiela! And when I got there, she took my order with a big smile on her face. And she never forgot to remind me to come back in two days as they also have good deals every Thursdays... I'm really happy I went here. Not only that the staffs are amazing, the place is very well cleaned too... Kudos to Sheila and to the rest of the crews! Keep up the good work!

Frequently Asked Questions About KFC

What are the opening hours of KFC on 8036 - 118th Avenue in Edmonton?

KFC on 8036 - 118th Avenue in Edmonton is open 24 hours every day of the week, from 00:00 to 23:59.

Where is the KFC located in Edmonton?

The KFC is located at 8036 - 118th Avenue, Edmonton, AB, postal code T5B 0R8, Canada.