Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times and orders often being incorrect or incomplete.
Food Quality
Many reviews highlighted issues with food quality, including cold, stale, or poorly prepared items, leading to significant customer dissatisfaction.
Customer Service
Numerous customers experienced rude or unprofessional behavior from staff, contributing to a negative overall impression of the service.
Cleanliness
The dining area was often noted as dirty, with unclean tables and unsanitary conditions reported by multiple customers.
Management Issues
There were concerns about management's responsiveness to complaints and the apparent understaffing, which exacerbated service and food quality problems.
PA
Parambir Singh Aulakh
Feb 7, 2026
1.0
Ordered chicken burger. Took one bite and found it was cold and seems like I was served left over food. It was not busy at all, I was the only customer. I could see only two orders on their screen for take out. I refused to eat it and took it back to the counter. The lady at counter refused to acknowledge that food was cold. She kept on insisting that the sauces are cold. When I said the other locations don't serve food like this, she said than go to the other location and threw the burger in garbage. I refunded my money. Avoid going to this location. Bad, bad experience.
NE
Noorin Esmail
Jan 27, 2026
5.0
Good food..we enjoyed
HS
Hannah Sookhansingh
Jan 11, 2026
1.0
Worst location even. Manger larrette has so customer service for the order taking more than 20 mins. She blamed me for order two orders of
Burritos. Like what a joke. Would never recommend this place. Over 6 people working in the back. But she said only 2 are working and one is training. This place is a joke. I asked for a refund and she was so rude to me.
SL
Stan Lee
Jan 10, 2026
1.0
chicken was super extra salty today. get rid of that cook who made the chicken today, January 10, 2026
BJ
Bianca Johnson
Jan 9, 2026
1.0
Will completely destroy your Big Crunch with mayonnaise. Absolutely inedible with how much mayo they put on the burger.
What are the opening hours of KFC at 9626 - 160 Avenue East NW, Edmonton?
KFC at 9626 - 160 Avenue East NW, Edmonton is open 24 hours a day, every day of the week.
Where is KFC located in Edmonton?
KFC is located at 9626 - 160 Avenue East NW, Edmonton, AB, T5Z 3S6, Canada.
What type of restaurant is this KFC in Edmonton?
This KFC is a fast food restaurant specializing in chicken, offering meal delivery with halal options.
What is the phone number to contact KFC at this location?
You can contact KFC at this location by phone at +1 780-423-2714.
Does KFC offer halal food options at this Edmonton location?
Yes, KFC at this location is listed as a halal restaurant, offering halal food options.
Is there a website for KFC where I can find more information or order online?
Yes, you can visit KFC's official website at http://kfc.ca for more information and online orders.
What nearby fast food options are available around KFC on 160 Avenue East NW?
Nearby, you can find Taco Bell Canada and Fatburger Namao, both fast food restaurants offering Mexican and burger options respectively, close to KFC.
Are there convenient banking services near KFC on 160 Avenue East NW?
Yes, nearby banks include TD Canada Trust Branch and ATM, BMO Bank of Montreal, BMO Financial Group, and CIBC, all providing a range of financial services.
Which supermarkets or grocery stores are located near KFC at this Edmonton location?
Save-On-Foods supermarket and grocery store is nearby, offering a convenient place for grocery shopping close to KFC.
Are there places nearby KFC for beauty and wellness services?
Near KFC, you can find several beauty and wellness services including Ealiza Brows, Kissy Nails Spa and Massage, Great Clips, and Beauty Boutique by Shoppers Drug Mart.