About
Fast Food RestaurantRestaurantChicken Restaurant
Location
Hours
Reviews
2.6
312 reviews
5 stars
75
4 stars
38
3 stars
26
2 stars
19
1 star
154
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely long wait times for their orders, often exceeding 20-30 minutes.
Customer Service
Many reviews highlighted poor customer service, including rude staff interactions and unprofessional behavior from management.
Food Quality
There were numerous complaints about food quality, including undercooked chicken, greasy items, and incorrect orders.
Ordering Process
The shift to self-service kiosks was met with frustration, as many customers preferred traditional ordering methods and found the kiosks confusing.
Cleanliness
While some customers noted cleanliness, others reported dirty conditions and a lack of attention to hygiene.
- RBRandi BasarabaNov 6, 20251.0Takes half an hour to make a sandwich.
- MGMay GonzOct 31, 20251.0The chicken was dripping oil, and they didn't put my macaroni salad. on more than 20 minutes to receive my meal. I don't like it :(
- KSKARAN SIDHUOct 29, 20251.0I’ve been a regular at this KFC for a while and used to really enjoy coming here, but after my last few visits, I’m completely disappointed and frustrated. Over the past week or so, my friends and I have used the “First Buckets on Us” deal a few times. The first visit, we ordered the 4 Can Dine (8 tenders), plus the “First Buckets on Us” deal (6 tenders), and a coupon for one extra tender we should’ve received 15 tenders total. When we got home, there were only 12. We didn’t make a big deal of it at first. A few days later, we went back, told the staff about the missing tenders, and were told the missing 3 would be added to our next order. But when we checked the bag that time, there were only 14 tenders instead of 17 as we were promised. We were confused and disappointed but stayed polite. Today, I decided to use the deal myself. The team members at the counter were kind and helpful, but when the manager came out, everything went downhill fast. He was immediately rude and dismissive, accusing us of “abusing the deal,” which was shocking and completely uncalled for. I asked for his name so I could report the incident properly, and he refused, saying, “I don’t have to tell you my name.” Then he quickly walked off into the kitchen to avoid the conversation altogether. It was one of the most unprofessional interactions I’ve ever had in a restaurant. I’ve worked in customer service myself, and I’ve never seen a manager treat loyal customers with that kind of disrespect. When I got home and checked my food, I also noticed something off several tenders looked way thinner than usual, and it honestly seemed like they had been cut in half, re-battered, and fried again. Whether it was intentional or not, it looked bad and felt dishonest. I’ve always liked this location and the regular staff, but the way the manager handled things was unacceptable. If this is how management treats repeat customers, I can’t see myself returning unless there’s some serious improvement.
- SCShara CooperOct 21, 20254.0I haven't had KFC in probably a decade, but the kids asked and we went here tonight. The food was classic KFC, but the staff was really lovely! That was a pleasant surprised. They were attentive and the inside was clean. It was quite busy and there were several families waiting for pick up but no one seemed particularly disgruntled. I want to say "I'll be back soon" but I don't know if that's true, so I'll say "The next time we eat at KFC I'll head this way."
- CMChalani MuthuthanthrigeOct 18, 20251.0I was waiting so long for get my food, order from kiosk and waiting so so long. One guy who was doing cashier and then he went to the kitchen and preparing food with out gloves, he is by him self and doing everything.
Frequently Asked Questions About KFC
Where is KFC located in Edmonton?
KFC is located at 6655 - 178 Street NW, Edmonton, AB, T5T 4J5, Canada.
What are the opening hours of the KFC on 178 Street NW?
KFC is open every day from 10:30 AM to 11:00 PM.
What kind of restaurant is KFC at this location?
It is a fast food chicken restaurant that also offers meal delivery and halal options.
How can I contact KFC on 178 Street NW?
You can reach them by phone at +1 780-448-3722.
Does KFC have a website where I can check the menu or order online?
Yes, you can visit their website at http://kfc.ca.
Are there any grocery stores nearby KFC in Edmonton?
Yes, the Callingwood Farmers' Market and Safeway are nearby for fresh produce and groceries.
What beauty and personal care services are available near KFC?
Nearby options include Binhs Nails, Golden Leaf Hair and Skin Care, Callingwood Barbershop, and Fabutan / Hush Lash Studio.
Is there a gas station close to KFC if I need to fill up my vehicle?
Yes, the Petro-Canada gas station is located nearby for your automotive needs.
Can I visit other restaurants near KFC for variety in food options?
Yes, nearby restaurants include Rice Bowl Deluxe (Callingwood) for Asian fusion, and COBS Bread Bakery Callingwood.
Are there any financial service providers near KFC in Edmonton?
Yes, nearby financial advisors include Carol Cao - TD Retail Investment Specialist and Michael Oplanich - TD Financial Planner, as well as Servus Credit Union - Callingwood and TD Canada Trust Branch & ATM.