KFC

2.5
314 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
6655 - 178 Street NW, Edmonton, AB
T5T 4J5, Canada

Hours

Reviews

2.5
314 reviews
5 stars
75
4 stars
38
3 stars
26
2 stars
19
1 star
156

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including greasy, undercooked, or stale chicken.

Service Speed

Many reviews highlighted extremely slow service, with long wait times for orders and confusion over the ordering process.

Customer Service

Several customers experienced rude or unprofessional behavior from staff, particularly management, leading to dissatisfaction.

Ordering Process

The shift to self-service kiosks frustrated many customers, especially those who preferred traditional ordering methods.

Cleanliness

While some noted cleanliness in the restaurant, others reported dirty conditions and poor food handling.
  • JP
    Jonathan Parungao
    1 day ago
    1.0
    Very disappointed with my take out. Called the restaurant for a pick up order which they said it will be a 25 min wait, I agreed and gave them enough time about an hour after I came to the restaurant to pick up the order and paid upfront. As soon as I sat down to wait for my order, the staff told me it wasn’t ready. There was no order made under my name and If i want it will be another 25 min wait. Such a waste of time. I don’t recommend this location.
  • DF
    Deborah Forster
    Nov 28, 2025
    1.0
    DISGUSTING!! Just ordered Big Crunch combo. Looks as though it was cooked 4 hrs ago then deep fried again in oil that has not been changed in eons. Should look golden not like used motor oil! Do your jobs properly and change the oil for heavens sake. Wonder what food inspectors would find. I actually worked at KFC many, many years ago when food was actually good. I’d have taken it back but of course already home.I have never had Church’s chicken but I’m going to give it a go next time.Never going back to KFC. Whoever manages it should be FIRED. No pride at all. I have never posted a review ever but I absolutely had to in this case.
  • MG
    May Gonz
    Oct 31, 2025
    1.0
    The chicken was dripping oil, and they didn't put my macaroni salad. on more than 20 minutes to receive my meal. I don't like it :(
  • KS
    KARAN SIDHU
    Oct 29, 2025
    1.0
    I’ve been a regular at this KFC for a while and used to really enjoy coming here, but after my last few visits, I’m completely disappointed and frustrated. Over the past week or so, my friends and I have used the “First Buckets on Us” deal a few times. The first visit, we ordered the 4 Can Dine (8 tenders), plus the “First Buckets on Us” deal (6 tenders), and a coupon for one extra tender we should’ve received 15 tenders total. When we got home, there were only 12. We didn’t make a big deal of it at first. A few days later, we went back, told the staff about the missing tenders, and were told the missing 3 would be added to our next order. But when we checked the bag that time, there were only 14 tenders instead of 17 as we were promised. We were confused and disappointed but stayed polite. Today, I decided to use the deal myself. The team members at the counter were kind and helpful, but when the manager came out, everything went downhill fast. He was immediately rude and dismissive, accusing us of “abusing the deal,” which was shocking and completely uncalled for. I asked for his name so I could report the incident properly, and he refused, saying, “I don’t have to tell you my name.” Then he quickly walked off into the kitchen to avoid the conversation altogether. It was one of the most unprofessional interactions I’ve ever had in a restaurant. I’ve worked in customer service myself, and I’ve never seen a manager treat loyal customers with that kind of disrespect. When I got home and checked my food, I also noticed something off several tenders looked way thinner than usual, and it honestly seemed like they had been cut in half, re-battered, and fried again. Whether it was intentional or not, it looked bad and felt dishonest. I’ve always liked this location and the regular staff, but the way the manager handled things was unacceptable. If this is how management treats repeat customers, I can’t see myself returning unless there’s some serious improvement.
  • SC
    Shara Cooper
    Oct 21, 2025
    4.0
    I haven't had KFC in probably a decade, but the kids asked and we went here tonight. The food was classic KFC, but the staff was really lovely! That was a pleasant surprised. They were attentive and the inside was clean. It was quite busy and there were several families waiting for pick up but no one seemed particularly disgruntled. I want to say "I'll be back soon" but I don't know if that's true, so I'll say "The next time we eat at KFC I'll head this way."

Frequently Asked Questions About KFC

Where is KFC located in Edmonton?

KFC is located at 6655 - 178 Street NW, Edmonton, AB, T5T 4J5, Canada.

What are the opening hours of the KFC on 178 Street NW?

KFC is open every day from 10:30 AM to 11:00 PM.