Customers frequently reported poor service, including rude staff and long wait times.
Food Quality
Many reviews highlighted issues with food quality, including stale, cold, and poorly prepared items.
Cleanliness
Concerns were raised about hygiene practices, with reports of staff handling food improperly.
Customer Experience
Mixed experiences with staff friendliness; some customers noted positive interactions while others reported rudeness.
SI
Streamline Studios Inc.
4 days ago
1.0
I asked for a popcorn chicken poutine, she rings in a large Pepsi, so I repeat, large popcorn poutine and she says “large Pepsi” I said no maam large popcorn poutine, she finally rings it in and I pay with a $20 bill, she gives me a $5 bill change, I check my recipe and she owes me double that in change, this employee is clearly pocketing customers change and hoping they don’t notice
FD
Filipe Drumond
Feb 15, 2026
1.0
KFC – West Edmonton Mall Food Court
Friendly, Fast Service
Stopped by the KFC in the West Edmonton Mall food court today. I want to start with the positive: the staff were genuinely friendly, and service was fast. No complaints there.
Portions & Expectations
My son ordered a sandwich combo, and the portion of chicken in the sandwich was surprisingly small—honestly, it reminded me of a basic fast-food cheeseburger in size, not what we expected from KFC.
Price vs. Value
I ordered six chicken strips and two drinks, plus fries as part of my son’s combo, and the total came to $37.24. For nearly $40, this was not worth it at all.
Taste & Quality
The chicken strips were completely bland—no real seasoning or flavor. Even the Southern Plum dipping sauce didn’t add much besides sweetness. The fries also felt soft and low quality.
A Note to the Team
To the workers there: thank you for being kind and quick. I don’t get the sense this is all on the front-line staff. This feels more like a pricing / portion / product consistency issue. Please don’t take this review as a hit on your effort—your service was appreciated.
Final Take
Maybe this is just this particular location, but for us, it was a “never again” experience based on the cost vs. what we received.
Receipt
(Receipt photo attached.)
MM
Matthew
Feb 12, 2026
5.0
I love their chicken! Tasty and fresh always! Staffs are very nice specially the cashiers! Keep on coming back there❤️
GF
girlie may fonbuena
Feb 10, 2026
5.0
The crew is very friendly.I came with my kids to this store we bought popcorn chicken.Food was fresh and the kids liked it.Highly recommended
HH
homecare hospital
Feb 8, 2026
5.0
There was a very nice girl who is tall and thin I guess she is the supervisor
she was so friendly and polite.
What are the operating hours of KFC at 8882 - 170 Street NW Unit 1574 in Edmonton?
KFC is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
Where is the KFC located in Edmonton?
KFC is located inside a mall at 8882 - 170 Street NW Unit 1574, Edmonton, AB, T5T 3J7, Canada.
What type of food does KFC serve at this location?
This KFC location is a fast food restaurant specializing in chicken dishes.
How can I contact the KFC on 170 Street NW in Edmonton?
You can reach KFC at +1 780-944-1203 for orders or inquiries.
Does KFC at 170 Street NW have a website for online orders or menu viewing?
Yes, their website is http://kfc.ca where you can find the menu and order online.
Can I visit other nearby shops after dining at KFC inside the mall at 170 Street NW?
Yes, nearby shops include House of Knives for kitchen supplies, Kate Spade for retail fashion, and Ardene for women's clothing and accessories.
Are there beauty and spa services near the KFC location?
Yes, nearby beauty and spa options include Shake Hair Salon and Next Chapter Electrolysis located close to KFC.
What restaurants are located near KFC at the 170 Street NW mall?
Nearby dining options include Dallasbbqwem and El Afrik for restaurant and fast food alternatives, as well as McDonald's for burger and fast food.
Is there any place nearby KFC where I can buy clothing and fashion items?
Yes, several clothing stores are nearby such as Josef Wylee eyewear & optician, 7 For All Mankind, Old Navy, and Ricki's for women's fashion and accessories.
What are some entertainment or specialty shops near KFC in the mall?
Close to KFC, you can visit Editions Gallery for art, Black's Photography for photography services, and Lush Cosmetics for beauty supplies.