KFC

3.1
595 reviews

About

Fast Food RestaurantRestaurantChicken Restaurant

Location

KFC
12504 - 137th Avenue, Edmonton, AB
T5L 1T2, Canada

Hours

Reviews

3.1
595 reviews
5 stars
168
4 stars
97
3 stars
108
2 stars
43
1 star
179

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, poor service, and unhelpful staff, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about bland, cold, or improperly cooked chicken.

Cleanliness

While some customers noted cleanliness, others reported dirty dining areas and unsanitary conditions.

Customer Experience

Several customers expressed disappointment with the lack of personal interaction and assistance, particularly with self-service kiosks.

Management Concerns

Feedback indicated a need for better management and staff training to improve service and food quality.
  • AR
    Adil Raggoo
    Nov 17, 2025
    3.0
    Service was excellent but The Bucket was full of oil. Ate with because didn't want to waste but ended up upsetting my stomach.
  • PP
    pradeep kumar pradhan
    Nov 15, 2025
    5.0
    Friendly staff and nice environment
  • ES
    Eugene Short
    Oct 24, 2025
    1.0
    Store should not be open if you can't accommodate someone who dosen't drink Pepsi. Don't sell ice tea and the lemonade machine has never been working. Still charged full price for the meal and the only drink they had to offer me was tap water. This is by far the worse restaurant I have ever been too. Will never be going back.
  • CY
    chris youngs
    Oct 23, 2025
    1.0
    Placed an online order to be picked up at 6:30 pm. I arrived at 6:25 and waited until 6:40 when a worker asked if I had an order to which I replied yes, the app said it would be done by 6:30, well at 6:55 I got my 100 dollars worth of food that will feed the family and they will like it but I will never return to this location as the past 3 times it has been an absolute nightmare timeline and it's not even busy you have 6 people in the back and 0 up front with two on drive thrust. I watched 5 people come in and order and leave with food while waiting for mine. Get better management or better workers.
  • CC
    Cheryl
    Oct 1, 2025
    1.0
    Corporate decisions are affecting the bottom line by advertising promotions that can only be ordered in store or online. It makes no sense that I can't go through the drive through and order a promotion item. So I pulled into the parking lot and went into the restaurant to grab my order, only to find no one attending the front till. I waited 5 mins before grabbing the attention of three workers in the back area. There should be motion sensor so you know when you have customers in the front. There was also an elderly couple that wanted help and were also waiting. When I was attended to, they didn't know how to process the payment for my online order. So for those who plan on ordering online, please make your payment online as well or it could be an additional wait. The worker manual made my payment and 30 mins later, I was finally able to leave with what I thought was going to be a quick pick-up. The consolation was that the food was fresh and delicious but I don't think that I'll be placing an online again. As for the elderly couple from our of town, all they wanted was the promo posted in the store window. They couldn't place the order at the till and had to order trough the kiosk in the store, so with the help of the staff they were finally able to get their order placed. The couple didn't realize that the meal didn't come with a drink and wanted to add drinks and were told to do so at the kiosk for an additional $3.49 per drink. They were told that if they had ordered the drinks with their meal it would have only been $1.50 add on. I don't know why they couldn't just do an add on at the till. So the older couple decided not to buys 2 drink's for $7 which is a complete rip off IMO. Why are the simple things becoming more difficult? Not everyone is tech savvy! Please cater to all of your customers and train your staff properly. No customer service anymore. They just stare at you with a blank look. No answers and no help. If it were me working there I would have just given the couple some cups and said help yourself to the drinks and sorry for the trouble. Sorry for the rant 😕 KFC please do better 🙂

Frequently Asked Questions About KFC

What are the opening hours for KFC in Edmonton at 12504 - 137th Avenue?

KFC Edmonton at 12504 - 137th Avenue is open daily from 9:00 AM to midnight.

Where is the KFC located in Edmonton?

The KFC is located at 12504 - 137th Avenue, Edmonton, AB, postal code T5L 1T2, Canada.