Numerous customers reported excessive wait times, inattentive staff, and poor customer service experiences.
Food Quality
Many reviews highlighted declining food quality, with complaints about undercooked, soggy, or cold chicken.
Staff Attitude
Several customers noted rude or unhelpful staff interactions, impacting their overall experience.
Cleanliness
While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions.
Management Concerns
There were multiple mentions of poor management and lack of organization among staff, leading to customer dissatisfaction.
LJ
Lois Jay
Jan 3, 2026
5.0
Been here couple of times but never encounter such a very welcoming manager. She's the only one wearing name tag whereas every team does. Thank you Vin.
BS
Brad Switzer
Dec 31, 2025
1.0
New Years eve and there were about 6 people waiting for food. As we entered our order on the kiosk. A male employee came out from the back and informed us he was locking the front door and we had to use thr emergency exit to leave. Only problem is that the 3rd Party Drivers didn't have access, nor any customers for a Restaurant that's supposed to be open. Yes, its New Year's Eve, but the posted hours are the posted hours. Have some respect for your customers, for crying out loud.
MT
Mike Thompson
Dec 30, 2025
1.0
Food wasn't cooked service was real bad and the store looks like they haven't cleaned it in months plus there bugs in the bathroom worst place ever
RH
rizza Hut
Dec 22, 2025
1.0
I visited the KFC at 178 St.(it was not busy during my visit)I placed my order through the kiosk, paying immediately. A family ordered at the same time and finished eating before I even received my order. After waiting about 15 minutes, I approached the counter. There was one staff in the drive-thru, another in the kitchen filtering fryers, and another staff busy on her phone close to the drive thru window.
The staff on the phone noticed me but ignored me for several minutes before finally asking if I had ordered. When I told her I used the kiosk, she just checked the ticket printer. By that time, the family who ordered with me had already finished eating, and im still waiting for my order.
Later, another staff member approached me, and I asked if she were the manager. That’s when I realized I was actually speaking to the female manager. She asked why I was asking, and I explained that I had been waiting for a long time because the staff prioritized pre-closing over attending to a customer. Overall, my experience was very disappointing due to inattentive staff and poor customer service. The manager on the othe hand she was calm and seems hard worker but she needs to direct her staff they should know what to prioritized and be attentive to the customer.
MP
Marcelo Jr Pacis
Dec 20, 2025
1.0
Worst drive thrue, waiting at parking for almost 30 mins for the foods. To the franchisee of this KFC. Hope you reads all the negative comments here. Never comeback again. 😡
What are the dine-in hours at KFC located at 10021 - 178 Street NW, Edmonton?
The dine-in service at KFC is available daily from 9:00 AM to 10:00 PM.
Is the drive-through at this KFC open 24 hours?
Yes, the drive-through is open 24/7, every day of the week.
When can I pick up my order from KFC?
Pickup service is available daily from 9:00 AM to 10:00 PM.
What are the takeout hours for this KFC location?
Takeout orders are accepted 24 hours a day, seven days a week.
What is the address and phone number of this KFC?
KFC is located at 10021 - 178 Street NW, Edmonton, AB T5S 1T2, Canada. The phone number is +1 780-448-3854.
Where can I find more information or place an order online for KFC at this location?
You can visit their website at https://www.kfc.ca/restaurants/10021-178th-street/T5S%201T2 for more details and online ordering.
Are there other fast food restaurants nearby where I have dining options besides KFC?
Yes, nearby you will find McDonald's Canada, Pizza Hut, Noodle Street Edmonton, and Grill City offering various fast food choices.
Which hotels are located near this KFC for visitors who may want dining options close by?
Nearby hotels include Executive Royal Hotel West Edmonton, Royal Hotel West Edmonton, Sandman Hotel Group, Sandman Hotel Edmonton West, Comfort Inn West, and Wyndham Hotels & Resorts.
Are there other dining establishments near KFC suitable for different meal preferences?
Yes, nearby options include Chop Steakhouse & Bar for steak and bar fare, Taste Of Persia Restaurant for Middle Eastern cuisine, Denny's Restaurant for breakfast and brunch, and Rice Paper Vietnamese Fine Cuisine for Asian dishes.
What categories of food does this KFC restaurant specialize in?
This KFC location is a fast food restaurant specializing in chicken meals and offers halal options.