Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly an older female cashier.
Food Quality
Many customers reported issues with food quality, including greasy, undercooked, and stale items.
Service Speed
Several reviews mentioned long wait times and poor service efficiency, with some customers leaving without being served.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and enjoyed the food.
KH
Keim Heart
Feb 13, 2026
1.0
February 13, 2026
Very bad customer service, If i asked you politely if I can buy one of the condiments like gravy, you don’t say “No”. Old ladies staff are very rude.
PJ
PK. jr
Feb 11, 2026
1.0
Well this is the first time that I have had a chance to try this establishment again, Again I was very disappointed with the product they serve. . You be your own judge but it it very Greasy and very very uncrisp. I have made my decision to not be back. HORRIBLE EXPERIENCE!!!!!
MD
Murtaza Dossajee
Jan 27, 2026
5.0
Amazing experience with the staff at the kfc. Ramiza helped me out. The foods good highly recommend
RS
Robbie Steinraths
Jan 8, 2026
3.0
If youre gonna run game day deals, tell your staff when game days are.
MM
Mohamed Majeed
Dec 30, 2025
1.0
An old lady cashier rudely replied to me to wait 15 minutes for KFC, but my little son doesn’t understand this new policy and cried although it wasn’t rush time. KFC is my favorite otherwise I wouldn’t buy again. They have to learn the organization norms and soft skills before joining an international chain. In the kitchen they were preparing food without wearing gloves.
What are the operating hours of KFC at 5015-111 Street NW, Unit 401 in Edmonton?
KFC is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is this KFC location situated in Edmonton?
It is located inside a mall at 5015-111 Street NW, Unit 401, Edmonton, AB, T6H 4M6.
What types of cuisine does KFC offer?
KFC is a fast food restaurant specializing in chicken dishes and also offers halal options.
How can I contact KFC at this location for inquiries or orders?
You can reach KFC at +1 780-430-6121.
Does KFC offer delivery services?
Yes, KFC offers meal delivery as part of its services.
Can I visit KFC's website for menu and promotions?
Yes, visit http://kfc.ca for more information and offers.
What shopping options are near KFC at Southgate Centre?
Near KFC, you can find popular stores like L'Occitane en Provence for cosmetics, American Eagle Outfitters and UNIQLO for clothing, and Aldo Shoes for footwear.
Are there other dining options nearby KFC in the mall?
Yes, nearby restaurants include Pizza Hut, Sushi Shop, Thai Express, Jugo Juice, and Cinnzeo Bakery Cafe, providing a variety of cuisines.
Where can I find mobile phone stores or telecom services near KFC?
Shaw Communications, Virgin Mobile Canada, Koodo Mobile at Southgate Centre, and Ghost Armor Southgate are nearby options for mobile phones and telecom services.
What entertainment or specialty stores can I visit around KFC?
You can visit the Southgate Centre shopping center which includes a cinema, GameStop for video games, and Lego Store for toys.