Many customers reported issues with food freshness, including cold, greasy, and spoiled items.
Customer Service
Service quality varied significantly; some praised friendly staff while others experienced rudeness and poor handling of complaints.
Cleanliness
Several reviews highlighted concerns about hygiene, including dirty staff uniforms and unclean dining areas.
Order Accuracy
Numerous customers faced problems with incorrect orders and missing items, leading to dissatisfaction.
Atmosphere
The dining environment was often described as uncomfortable, with issues related to the food court setting and disruptive patrons.
TT
Trevor Terblanche
Feb 19, 2026
1.0
doesnt do refills and chicken is chewy.
YA
Yonas Abraha
Jan 26, 2026
1.0
On St Jan 24 after noon the person working at the cashier has poor customer service
NP
NASIM Z. PIYAS
Jan 4, 2026
1.0
I had a very disappointing experience at this location. I was initially served fries and coleslaw that were spoiled—the coleslaw had a sour smell and the fries tasted off. When I returned them, the staff refused to replace the food immediately and only did so after I insisted. I then had to wait about 25 minutes, and the coleslaw was replaced with just one order of fries. This level of service is unacceptable from a world-class food chain.
DK
Debbie Knott
Dec 22, 2025
1.0
The food was cold and it was not fresh
EB
Eric Barrow
Dec 8, 2025
4.0
Service was excellent, food was very good for KFC and the atmosphere was ok for takeout as it is in a food court.