Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
397 reviews
5 stars
185
4 stars
105
3 stars
36
2 stars
13
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some staff praised for friendliness while others received complaints for rudeness and inattentiveness.
Food Quality
Numerous complaints about food quality, including cold, stale, or incorrect orders, alongside some positive feedback on specific items like blizzards.
Pricing Concerns
Many customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
Hygiene Issues
Several reviews highlighted concerns about unsanitary practices among staff, particularly regarding food handling.
Drive-Thru Experience
The drive-thru service received criticism for slow service and issues with order accuracy, though some praised the speed during less busy times.
- KKKimberleyNov 22, 20253.0I ordered a caramel sundae and I watched it sit on the counter melting before anyone picked it up. It seemed the young man working making ice cream can't cross over the counter and pass it to you as it's not his job but the job of the waitress who took the order who was busy while he watched it melt ?? What kind of business are you running their Very poor customer satisfaction
- JBJim BirdNov 18, 20253.0$16 for a 4 piece chicken strip? Wow it's gone from bad to worse, good time to quit
- AUA Google UserNov 17, 20251.0Went drive thru / asked for blizzard with extra cheesecake didn't even got regular cheesecake. Called in and the lady on the phone was rude.
- VVValerieNov 14, 20251.0Burger was absolutely disgusting. Greece and or watersoaked through wrapping, cold, pieces of lettuce core on burger. Fries were ok.
- DSDaniel SalazarOct 18, 20252.0The cashier didn’t ask for my rewards card, which caused me to miss out on deals and points — like the mini Blizzard for 85¢ when spending over $1. When I mentioned it, both the cashier and manager said that since I hadn’t presented my card before paying, there was nothing they could do unless I spent more money. Their explanation was that they don’t ask customers for their rewards card because “most customers don’t know to be asked.” As a customer, I wouldn’t mind being reminded to scan my rewards card — it would actually be appreciated. A simple reminder would help people avoid missing out on promotions and make the experience more positive.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Edmonton?
Dairy Queen Grill & Chill in Edmonton is open daily from 10:30 AM to 11:00 PM. On select holidays, hours vary, such as closing earlier at 5:00 PM on December 24.
Where is Dairy Queen Grill & Chill located?
It is located at 11190 Ellerslie Rd SW, Edmonton, AB, T6W 1A2, Canada.
What types of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Does Dairy Queen Grill & Chill provide drive-thru and outdoor seating options?
Yes, the location offers drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and equipped for children?
Yes, it is family-friendly, welcomes children, and has amenities like high chairs and restrooms for convenience.
Can I place an order online for pickup at Dairy Queen Grill & Chill?
Yes, you can place orders online for pickup through their official website order page.
What amenities are available for customers at Dairy Queen Grill & Chill?
The location provides free WiFi, restrooms, high chairs, outdoor seating, and a drive-thru service.
Are there any nearby restaurants or shops I can visit before or after enjoying Dairy Queen Grill & Chill?
Yes, nearby places include Nomiya, an Asian restaurant; COBS Bread bakery; and Panago Pizza, offering diverse dining options to complement your visit.
Where can I do some shopping or grocery shopping near Dairy Queen Grill & Chill?
Ellerslie Corner shopping center and Save-On-Foods supermarket are nearby, providing convenient shopping before or after your meal.
Which financial and healthcare facilities are close to Dairy Queen Grill & Chill?
Nearby financial services include RBC Royal Bank and BMO Bank of Montreal, while healthcare options include Rutherford Community Health Centre and Ellerslie Dental Studio.